Alexa and Joe

Alexa & Joe

October 26th, 2024

WELCOME, FAMILY & FRIENDS!

We are so excited to be able to share our upcoming Wedding with you at Hotel Xcaret Arte in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.

Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, October 26th, 2024.

Should you have any questions related to traveling, please contact Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at mia@yellowumbrellaevents.com or call 512-955-1320.

**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**

Table of Contents: Click on a line below to skip to section.

Accommodations

Discover an artisan Mexico, that has captured through generations its history and culture in looms, paintings, clay pieces and symphonies, creating a unique marvel just in front of the Caribbean Sea that fusions a natural and artistic Mexico.

Hotel Xcaret Arte opened its doors on July 1, 2021. Its 900 suites pay tribute to great Mexican artists, and its unique concept will transform the hotel industry. Come and live art from its inception. We are Mexico, we are art.

The rooms at Hotel Xcaret have been designed to bring in nature to you, wherever you are in your room. The combination of comfort, art and contemporary design in its interiors fully enhances the essence of the Mexican experience.

The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.

The adrenaline and inspiration continue with unlimited access to seven (7) of the most iconic and loved parks in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xavage, as well as deluxe tours to Xenotes and Xichen, and a new catamaran tour: Xcaret Xailing. All parks and tours include round-trip transportation. Some parks and tours require a prior reservation.

The ALL-FUN INCLUSIVE® concept of Hotel Xcaret Arte is strengthened with five (5) artistic and exclusive workshops from this hotel: painting, weaving, pottery, dance, and cooking.

Trip Deposit & Payment Schedule

A payment equal to 50% of your room total is all you need to reserve your room.
Monday, April 15th, 2024 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
Full payment of your trip is due by Tuesday, August 20th, 2024 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
You are responsible for booking your own flights but we still need your flight info by Tuesday, September 17th‎, ‎2024 to give to Hotel Xcaret's transportation company. You can send that to us by filling out the form on this page.
You will fly into Cancun International Airport (CUN). This is where the transportation company will pick you up.

In-Room Amenities

1 King size bed or 2 Double beds (subject to availability)
Internet Wi-Fi and IPTV signal TV
Premium organic amenities
All included minibar and snack basket
Nespresso coffee machine / tea
Mexican-style hammocks on the balcony
Vanity mirror / hairdryer
Steam iron and ironing board
Work desk with lamp
Digital safe box
Turn-down service
Private bath with rain shower
Jacuzzi

Additional Nights Stay

If you would like to arrive earlier than Thursday, October 24th, 2024, or stay past Monday, October 28th, 2024, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests Upon Arrival at Hotel Xcaret

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

Room Category in Room Block

The room categories listed above were selected by Alexa & Joe for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

**NOTE: The rates listed below are only available until Monday, April 15th, 2024.

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.**

Garden Suite

Casa Diseno, Musica, or Piramide

*Building location not assigned until you check-in.

Hotel Xcaret Arte HXA - Garden Suite NEW1

Hotel Xcaret Arte HXA - Garden Suite NEW2

Maximum capacity: Up to 3 adults (2 adults & 1 young adult 16 – 18, 1 adult & 2 young adults 16 – 18, or 3 adults). Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 Double beds w/ a sofa bed (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,572.00	$2,096.00	$2,620.00	$3,144.00	$3,668.00
Double Occupancy	$1,269.00	$1,692.00	$2,115.00	$2,538.00	$2,961.00
Triple Occupancy	$1,164.00	$1,552.00	$1,940.00	$2,328.00	$2,716.00

River Suite

Casa Musica or Piramide

*Building location not assigned until you check-in.

Hotel Xcaret Mexico Room photo by Yellow Umbrella Events

Hotel Xcaret Arte HXA - River Suite NEW2

Maximum capacity: Up to 3 adults (2 adults & 1 young adult 16 – 18, 1 adult & 2 young adults 16 – 18, or 3 adults). Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 Double beds w/ a sofa bed (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,641.00	$2,188.00	$2,735.00	$3,282.00	$3,829.00
Double Occupancy	$1,323.00	$1,764.00	$2,205.00	$2,646.00	$3,087.00
Triple Occupancy	$1,215.00	$1,620.00	$2,025.00	$2,430.00	$2,835.00

River Suite Adults-Only

Casa Artistas, 18+

Hotel Xcaret Arte HXA - River Suite Adults NEW1

Hotel Xcaret Arte HXA - River Suite Adults NEW2

Maximum capacity: Up to 3 adults (2 adults & 1 young adult 16 – 18, 1 adult & 2 young adults 16 – 18, or 3 adults). Prices do not include Travel Insurance.

Bedding Options: 1 King size bed. 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,899.00	$2,532.00	$3,165.00	$3,798.00	$4,431.00
Double Occupancy	$1,533.00	$2,044.00	$2,555.00	$3,066.00	$3,577.00
Triple Occupancy	$1,404.00	$1,872.00	$2,340.00	$2,808.00	$3,276.00

Adults-Only Suites and Casa Artistas: What’s the difference?

Hotel Xcaret Arte resort allows guests 16 years of age and older. However, the “Adults Only” suites, located exclusively in the Casa Artistas building, are exclusively for guests aged 18 years and above. This building is the closest to the beach with the most direct walking access.

Casa Artistas “Adults Only” room categories include the following additional perks:

Access to the adults only Artistas rooftop pool and bar
Access to an additional restaurant, Kibi Kibi Restaurant, located in the Artistas building
Butler service
Private check in and check out in the Artistas building
Private gym, exclusive to the Artistas building
Exclusive tiki bar for Artistas building guests
Access to the neighboring resort, Hotel Xcaret Mexico

Guests 18 years and older staying in Junior Suites, Master Suites, and Presidential Suites also receive these additional benefits.

*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation by April 15th, 2024 you are only responsible for the $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.

If you cancel your reservation between April 16th, 2024, and August 19th, 2024, you will be responsible for 50% of your room total. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.

If you cancel your reservation or reduce the number of nights in your reservation on or after August 20th, 2024, you are responsible for 100% of your room total. If you have travel insurance you can file a claim to get a refund based on their terms.

Additionally, the resort will not allow the following modifications/changes to your reservation on or after August 20th, 2024:

Downgrading a room category
Decreasing the number of nights in your reservation
Removing a guest from your reservation (reducing the occupancy level in your room)

This resort will not allow any changes, including name changes, to your reservation after October 3rd‎, ‎2024.

What can you do with your reservation between August 20th, and ‎October 3rd, ‎2024?

Upgrade your room category, if an upgraded room category is available.
Add extra nights, if additional nights are available.
Add an additional guest or make a name change.

The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.

Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.

To be considered a part of Alexa & Joe’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hotel Xcaret Arte as part of the wedding group.

If you stay at a different hotel/resort other than Hotel Xcaret Arte you will be considered a Non-Guest and will be charged an additional fee of $80.00 USD per person to attend the wedding ceremony and related events. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes prior to the ceremony and must depart the resort immediately following the end of the event.

If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.

If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.

Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance, please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and cannot legally answer any insurance-related questions.**

FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.

Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company.

Click here to purchase Travel Insurance

This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.

If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.

When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.

The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.

We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Included Ground Transportation

Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
*Gratuities are not included*

Transportation operates every 30 minutes starting at 5:45 a.m. through 9:00 p.m. and every 1 hour from 9:45 p.m. through 5:45 a.m.

For Arrivals

After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret” (see pictures below).

You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-share and may be a representative for your hotel, but are not your transportation provider.

For Departures

Please see the Concierge desk at least one day before departure to register for your transfer back to the airport.

IMPORTANT:

Hotel Xcaret’s included shuttle transportation ONLY offers service from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
This transportation is a complimentary service that is included in your reservation rate and has no cash value, so there are no reductions in price or refunds if the transportation is not used.
The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun Airport.
Officially, shuttle transportation services are only provided for your actual check-in and check-out dates. If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret on your actual check-in/check-out dates.

Some guests who arrived earlier than their official check-in date have found success in receiving the included transportation by returning to the arrivals section of the Cancun airport on their actual check-in date, but some guests have not been able to access this area due to airport security protocols. The official word from the resort is that this is not allowed, so if you plan to attempt to utilize the shuttle transportation in this way, please note that this will be at your own risk. If you attempt to return and are not able to access the Cancun Airport arrival section or are denied shuttle transportation once on site, you will be responsible for your own transportation to the resort and the costs associated with this; the resort and Yellow Umbrella Events are unable to assist you with alternate transportation.

If you plan to go anywhere other than the Cancun airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. Yellow Umbrella Events cannot make this request for you.

Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the Cancun Airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.

Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.

Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation, for the best experience. Past clients have used Happy shuttle to book accessible transportation. Click here to visit their website.

Room Reservation FAQ’s

Where can I find their wedding website & registry?

Alexa and Joe do not have a personal wedding website & registry.

I don’t see a way to RSVP on the website. How can I do this?

Guests can RSVP directly with the couple.

We (Yellow Umbrella Events) do not track wedding RSVP’s, we only manage the room reservations for the couple.

Do I need to make dinner and park reservations?

It is recommended you make reservations 30 days prior to arriving. FYI, Yellow Umbrella Events will send everyone an email with your confirmation numbers and instructions on how to make reservations about 30-35 days before you depart.

Can I use a different credit card to make additional payments?

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.

Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?

Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.

Can I make additional payments before the final payment date?

Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.

Can I set up a payment schedule?

Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.

I filled out the reservation form but I didn’t get an immediate confirmation.

When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.

Can I add someone else to my room after I’ve made my reservation?

Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.

The other person in my room can’t make it. Can I switch them with someone else?

Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.

I can’t make it to the wedding and need to cancel my reservation. What do I do now?

First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.

Will everyone in our group have rooms next to each other?

No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.

Can I request a room next to someone else?

When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.

Do I need to take electrical converters?

No. Mexico has the same electrical outlets as we do in the U.S.

Can I smoke/vape in Mexico?

Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. The resort has recently added designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.

If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

The ALL-FUN INCLUSIVE® concept of Hotel Xcaret Arte is strengthened with five (5) artistic and exclusive workshops from this hotel: painting, weaving, pottery, dance, and cooking.

PARKS & TOURS

XCARET PARK

Nature, gastronomy, archaeology, and spectacular traditions come together to celebrate life in this family park, the most emblematic of the country. Coming to Xcaret is to fall in love with the greatness of Mexico.

You can also enjoy Mexican cuisine and get to know more about the Mayan civilization up close, at the ancient Polé archaeological site, as well as at special events such as the Sacred Mayan Journey (available only on certain dates).

XOXIMILCO CANCÚN

The only fiesta for the whole family! Have fun at a traditional Mexican fiesta, as you dance and sing with live Mariachi aboard colorful barges along the canals of Xoximilco. You can also enjoy our Theme Nights! Xoximilco Retro, on Tuesdays and Fridays, bring back the 90s hits, and on Thursdays you can live the nights of Juan Gabriel.

In addition, you’ll delight with traditional cuisine, open beer and tequila bar, games and your personal party host.

XAVAGE PARK

Unleash your wild side in extreme adventures.

Whether you prefer adrenaline activities or something more peaceful, Xavage has an option for you. Enjoy an entertaining kayak ride, and overcome the challenges of a fun ropes course suspended in the air. Additionally, you have the option to choose between four adrenaline activities: driving an off-road vehicle on an exciting obstacle course, enjoying the speed of an unpredictable jet boat ride, flying horizontally on a zip-line, or taming the waters of the only rapids in the Riviera Maya.

For the little ones, Xavage has a section designed especially for them, where they can discover their own adventurous side.

VELEO XAILING

Our All-Fun Inclusive concept offers you fun moments to enjoy among your beloved ones with the new experience Veleo by Xcaret Xailing, a catamaran tour that will take you on a tour along the Mexican Caribbean, including canapes and drinks. Tuesday, Thursday & Saturday, at 11:00 a.m. or 2:00 p.m. (duration 2 hours). Book at Concierge.

XEL-HÁ PARK

Xel-Há is a natural park of incomparable beauty that provides everything from fun, snorkeling, food, relaxation, nature, breathtaking scenery and world-class service.

Walk or bike through the trails of the jungle of this natural wonder of Mexico. Enjoy a whole day snorkeling in the cove and in the river, and enjoy the view from the Scenic Lighthouse before descending into a natural pool.

Children and adults will be able to do zip-line activities, swim among different species of fish, and cross a fun floating bridge. In addition, you will enjoy all the food and drinks you want during your visit.

XENSES PARK

Where nothing is what it seems. At this half-day park, you will enjoy a unique sensorial experience, in two circuits with aquatic, terrestrial and aerial activities, and more than 50 fantastic scenarios as well.

Walk the Xensatorium that will take you through different ecosystems without using your sight. Cross the enigmatic Town, which will test your sense of balance. Get excited during Bird Flight, slide at full speed on Slip, and enjoy relaxing experiences at Riverlaxing, Sludgerie and the Xpá.

XENOTES OASIS MAYA TOUR

Adventures in four cenotes amidst the jungle.Take an exclusive tour to four different kinds of cenotes, immersed in the jungle of the Riviera Maya, where you will learn the legends and mysticism hidden by each of them, as well as their Mayan guardians, the “aluxes”.

Accompanied by a guide, you can practice rappelling, kayaking and swimming, in addition to flying on zip-lines over the sacred waters.

Before the end of your tour, you will enjoy a Glam Picnic in the middle of the jungle, with wine and beer, while you relax with the exuberant nature of the surroundings.

XCARET XAILING

The ferry to Isla Mujeres is included. Board modern vessels that take you to discover this beautiful island in the Caribbean Sea. Round trip transportation to El Embarcadero Isla Mujeres by Xcaret in Cancun’s Hotel Zone is included. Monday, Wednesday, Friday & Sunday, 8:00 a.m. to 8:00 p.m. Book at Concierge.

XPLOR PARK

Be ready to share the experience. Enjoy extreme adventures, that will test your adventurous and exploratory spirit.

This exciting park, immersed in the lush Mayan jungle, offers countless activities where you can feel the thrill of flying among the trees with the highest zip-lines of the Riviera Maya, drive amphibious vehicles, and tour refreshing underground rivers through stalactite caves.

You can also enjoy juices and original nutritious smoothies, as well as an exquisite buffet whenever you want, during your visit.

XPLOR FUEGO PARK

Night adventures. Enjoy exciting activities at the only nighttime park in the Riviera Maya. Feel the adrenaline on an adventure between the jungle and the ancient underground world.

Drive amphibious vehicles through torch-lit paths, paddle with your own hands along “lava” rivers, and fly on the highest zip-lines of the Riviera Maya, flying above the trees in the middle of the night.

At the end, you can delight yourself with a delicious BBQ ribs buffet, fresh flavored waters, or just relax in front the campfire.

XICHÉN DELUXE TOUR

The magic of the past, the charm of the present. Chichén Itzá and Valladolid are two treasures worth knowing in the hands of expert guides. The first-class service, the most reliable and up-to-date information and the exquisite cuisine of La Casona de Valladolid, give the visitor a genuine experience and a significant memory of the Mayan culture.

Which parks/tours requires a reservation?

The following parks require a reservation:

Xel-Ha Park
Xenses Park
Xoximilco Cancun
Xavage Park

The following tours require a reservation:

Xichen Deluxe Tour
Xenotes
Veleo Xailing

When are the parks/tours open?

Park operating hours:

Xcaret Park: 8:30 AM – 10:00 PM
Xel-Ha: 8:30 AM – 6:00 PM
Xenses: 8:30 AM – 6:00 PM (Closed Sunday)
XPlor: 9:00 AM – 5:00 PM (Closed Sunday)
XPlor Fuego: 5:30 PM – 11:00 PM (Closed Sunday)
Xoximilco: 4:00 PM (Mon – Sat) 7:00 PM (Mon – Th) – 11:00 PM
Xavage: 8:00 AM – 5:00 PM (Closed Sunday)

Tour operating hours:

Xenotes Oasis Tour: Mon – Sat
Xichen Deluxe Tour: Mon – Sat
Veleo Xailing: 11:00 a.m. or 2:00 p.m. (duration 2 hours), available Tue, Th & Sat
Xcaret Xailing: 8:00 a.m. – 8:00 p.m., available Mon, Wed, Fri & Sun

How often do the shuttle run between the hotel and the parks?

Shuttles run every 20 – 30 minutes to Xcaret, Xplor and Xplor Fuego. You do not need to book them. Just look for the pink shuttle with the straw roof.

Parks that require a reservation register you for the transportation to and from the parks/tours:

Xel-Ha: Pick up at 7:15 AM or 9:30 AM, Return at 4:00 PM
Xoximilco: Pick up at 3:30 PM (Mon – Sat) or 6:30 PM (Mon – Th), Return at 10:00 PM (first shift) or 1:00 AM (second shift)
Xenses: Morning shift from 8:30 AM, Afternoon shift from 1:30 PM
Xavage: Pick up at 9:05 AM, Return at 5:00 PM
Xenotes: Pick up at 8:50 AM, Return at 5:30 PM
Xichen Deluxe: Pick up at 7;15 AM, Return at 7:30 PM
Veleo Xailing: Pick up at 10:20 AM or 1:10 PM, Duration 2 hours

Are food and drinks included at the parks?

Yes except for Xenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.

Are there lockers at the parks?

Yes Xcaret, Xenses, Xplor and Xel-ha all have free lockers provided.

Are towels provided at parks?

Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.

How do I make a reservation?

You can reserve on site by speaking to Guest Services in the lobby or email dxguestservice@hotelxcaret.com before arriving.

Do you have maps of the parks?

You can view maps of the parks below. We currently do not have a map of Xoximilco.

Are the parks accessible?

Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.

Are any parks good for young kids?

Xel-Ha, Xcaret, & Xenses are good parks for children. Older kids will love all parks.

What is not included at Xcaret?

Here’s what is included at Xcaret Park: https://www.xcaret.com/en/

The following are not included:

Stingray Encounter
Sea Trek
Spa
Dolphins Ride
Sharks Adventure
Snuba
Temazcal
Adrenalina
Parachute
A là carte snacks and drinks
Dinner Theater (show is included but not the dinner)

What is not included at Xel-Ha?

Here’s what is included at Xel-Ha: https://www.xelha.com/en/

The following are not included:

Stingray encounter
Manatee encounter
Swim with Dolphins
Snuba Caleta / Cenote
Sea Trek
Spa
Adrenalina
Zip bike

MULUK SPA

In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.

Treatment Menu >

Price List >

WORKSHOPS

PAINTING

Casa Artistas only

DANCE

In various buildings

WEAVING

In various buildings

COOKING

In various buildings

POTTERY

In various buildings

Dining & Bars

Hotel Xcaret Arte offers ten (10) dining experiences under the care of the best culinary group in Mexico formed by true flavor artists. Embark on a culinary journey through global flavors while enjoying a cozy ambiance. All of the menus are designed to surprise your palate while accommodating any dietary preferences your lifestyle might require.

To view the menus for each restaurant please click here.

XAAK

CHEFS: ROBERTO SOLIS, FRANCO MADDALOZZO, PACO MENDEZ, JONATAN GOMEZ LUNA, ALEJANDRO RUIZ

Tasting menu of regional food with pre-Hispanic influences designed by Roberto Solís, Franco Maddalozzo, Paco Méndez, Jonatan Gómez Luna and Alejandro Ruiz. The experience is complemented with a pairing by multi-award-winning sommelier Sandra Fernández.

CANTINA VI.AI.PY.

CHEF: ALEJANDRO RUIZ

A Cantina from Oaxaca by Chef Alejandro Ruiz, the most important spokesman of the Southern state’s culinary culture.

CAYUCO

CHEF: FRANCO MADDALOZZO

Mediterranean–Mexican Cuisine by Chef Franco Maddalozzo, an Italian celebrity that performs magic with his unique globetrotter seasoning.

ENCANTA

CHEF: PACO MÉNDEZ

Author restaurant by Chef Paco Méndez, Michelin Star Chef, who exalts the name of Mexico from Barcelona to the Caribbean.

KIBI-KIBI

CHEF: ROBERTO SOLÍS

Cuisines from Yucatan and Lebanon under the care of the internationally famous Chef Roberto Solis, a gastronomical reference from his homeland, Yucatan.

Breakfast: 7:00 AM to 11:30 AM
Lunch: 12:30 PM to 5:00 PM
Dinner: 6:00 PM to 11:00 PM
Dress Code: Casual (Breakfast & Lunch), Casual Formal (Dinner)
Reservation required
Exclusive to guests of Casa Artistas only

TAH-XIDO

CHEF: LUIS ARZAPALO

Contemporary Japanese Restaurant by Chef Luis Arzapalo, presenting the best eastern gastronomical art.

CHINO POBLANO

CHEF: JONATÁN GÓMEZ LUNA

Fun and sophisticated culinary embrace of two cultures (Chinese and Mexican) by Chef Jonatán Gómez Luna, who is the leader of a new chefs’ generation that has conquered the largest tables in the world.

MERCADO DE SAN JUAN

CHEF: JUAN LICERIO

Flavors from Mexico’s towns curated by Juan Licerio, Executive Chef of Hotel Xcaret Arte.

ARENAL

CHEF: ORLANDO TREJO

Comfort Food Cuisine by Chef Orlando Trejo, celebrating his humble gastronomy with local ingredients.

APAPACHOA

The best of the vegan cuisine has been integrated in Apapachoa, our 100% plant-based restaurant.

Featured Bars

To conclude this culinary opera, Hotel Xcaret Arte offers a contemporary and always magnificent mixology.

CHANGARRITO

The preparation and presentation of each one of the cocktails are designed to add fun and color to this spirituous experience in front of the ocean.

ROOFTOP BARS

CAFECITO

A premium coffee bar and a deli to sweeten your way in this new home of yours.

WET BARS

Your favorite cocktails taken into a whole new level. A fun charm while you enjoy the feeling of the sun and the water on your skin.

CAFETECA

Our baristas will guide you to enjoy the olfactory and gustatory analysis behind a good cup of coffee. Taste and knowledge to treasure your whole life.

Resort Information

Resort Address

Carretera Chetumal-Puerto Juárez, Km. 282 L21-3 Colonia Rancho Xcaret, 77710 Playa del Carmen, Q.R., Mexico

Check-in Policy

Check In: 3:00 PM
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Check Out: 12:00 PM
Hotel offers luggage storage and access to the resort (not the parks) for guests who have checked out until 6:00 PM

Alexa & Joe

WELCOME, FAMILY & FRIENDS!

Accommodations

Trip Deposit & Payment Schedule

In-Room Amenities

Additional Nights Stay

Adding Nights/Guests Upon Arrival at Hotel Xcaret

Included in Price

Excluded in Price

Room Category in Room Block

Reservation Dates

Booking Information

**NOTE: The rates listed below are only available until Monday, April 15th, 2024.

Garden Suite

Room Rates Listed Below are Per Person

River Suite

Room Rates Listed Below are Per Person

River Suite Adults-Only

Room Rates Listed Below are Per Person

Adults-Only Suites and Casa Artistas: What’s the difference?

Cancellation Policy

Travel Insurance

Included Ground Transportation

Americans with Disabilities Act

Room Reservation FAQ’s

Amenities

PARKS & TOURS

XCARET PARK

XOXIMILCO CANCÚN

XAVAGE PARK

VELEO XAILING

XEL-HÁ PARK

XENSES PARK

XENOTES OASIS MAYA TOUR

XCARET XAILING

XPLOR PARK

XPLOR FUEGO PARK

XICHÉN DELUXE TOUR

MULUK SPA

WORKSHOPS

PAINTING

DANCE

WEAVING

COOKING

POTTERY

Dining & Bars

XAAK

CANTINA VI.AI.PY.

CAYUCO

ENCANTA

KIBI-KIBI

TAH-XIDO

CHINO POBLANO

MERCADO DE SAN JUAN

ARENAL

APAPACHOA

Featured Bars

CHANGARRITO

ROOFTOP BARS

CAFECITO

WET BARS

CAFETECA

Resort Information

Resort Address

Check-in Policy

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