There’s a lot of information on this page. This video will highlight & explain important information for you. Please watch it when you have time.
Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at the Hard Rock Hotel Riviera Maya in Puerto Aventuras, Mexico (about 1 hour south of the Cancun International Airport). Your presence at our wedding means the world to us.
Cheryl & Shea Bailey, of Yellow Umbrella Events, a destination wedding event company, have been amazing with helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Wednesday, July 28th, 2021.
Should you have any questions related to traveling, please contact Shea. You can reach him by email shea@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, I recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule, In-Room Amenities
- Additional Nights Stay
- What’s Included/Excluded in the Room Pricing, & Child Room Rate Information
- Travel Insurance
- Room Pricing
- Booking Info (Room Blocks & Cancellation Policy)
- Room Reservation FAQ’s
- Resort Amenities (Xcaret Parks, Fitness, Spa, Kids & Teens Club)
- Dining & Bars
- Resort Info
Hard Rock Hotel Riviera Maya appeals to luxury travelers and spa enthusiasts seeking all-inclusive pampering. This sensational resort provides the perfect setting for relaxation and fun in the sun. Each guest enjoys all-inclusive access to upscale restaurants and bars, daily and nightly entertainment and comfortable guestrooms that feature 24-hour room service, nightly turndown service, a flat-screen LCD satellite television, a Hydro Spa tub, Rock Spa bath amenities, bathrobes, slippers and a fully stocked mini-bar complete with liquor dispenser, sodas, bottled water and domestic beers.
The upscale Rock Spa provides a wide variety of splendid services while family-friendly amenities including a themed kids club, Teen Lounge, unlimited snacks, outdoor family and kid’s pools, snorkeling and kayaking activities ensure unforgettable stays for each and every guest.
Limitless All Inclusive:
Now guests have a limitless amount that they can use towards selected tours, Rock Spa® sessions, beauty salon services, romantic and special dinner events, Rock Shots® photo packages, golf and much more.
For a list of services a check out the Spa Menu and price list.
Service Fee: A 25% service fee will apply over the final price of all transactions using the Limitless All-Inclusive Promotion on all services or products. Service fee can only be paid with cash, room charge, and credit card.
Room Categories in Room Block
1. Deluxe Gold – 2 Double Beds – 0 Rooms Available
2. Deluxe Gold – 1 King Bed – 19 Room Available
3. Deluxe Gold Pure – 1 King Bed – 0 Room Available
4. Deluxe Diamond – 1 King Bed – 2 Room Available
Room quantities will change as new reservations are made and may not be 100% accurate at the time of your room reservation request.
The room categories listed above were selected by Alicia & Josh for their contracted room block. There are only a certain number of rooms available (listed above) in each category and are on a first-come, first-serve basis.
Trip Deposit & Payment Schedule
- A $100.00 per person deposit is all you need to reserve your room.
- February 16th, 2021 is the deadline to get a guaranteed reserved room. Any reservations requested after that date are based on availability and not guaranteed.
- Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due.
- 60% of your trip is due by February 17, 2021.
- The full payment of your trip is due by May 18th, 2021.
Reservation Dates
- Arrive: Sunday, July 25th, 2021
- Wedding Ceremony: Wednesday, July 28th, 2021
- Depart: Friday, July 30th, 2021
- There is a 3 night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form and I will check with the resort to ensure availability.
In-Room Amenities
- Hydro spa tub
- Private bath with shower
- Balcony with hammock
- Liquor Dispenser
- Minibar with soda, bottled water, juice & domestic beer
- LCD TV with satellite
- Purified water
- Rock Spa® bath amenities
- Bathrobes & slippers
- Digital safe (laptop size)
- Room size:482 sq ft
- Coffee maker
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Hair blow dryer
- Iron/ironing board
- Free wireless internet
- 24-hour room service
- Turndown service
Additional Nights Stay
If you would like to arrive earlier than July 25th or stay past July 30th, please let us know when you fill out the room reservation form. I just need to confirm availability with the resort.
Riviera Maya & Cancun area Eco Tax
*As of January 1st, 2019, The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax applicable to all visitors per room per night. A tax of 26 Mexican pesos, (approx. 1.40 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel upon check-out. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Private Round Trip Airport Transfers
- Limitless All-Inclusive Tours, Spa, & Beauty Salon Services (25% service fee applies).
- 24 Hour Room Service
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Insurance (See Info Below)
Travel Protection
Having travel protection is definitely important and I recommend it for everyone. I personally buy it for trips. However, the option to purchase travel insurance is solely up to you.
Depending on the option you select it may cover between 75% – 100% of a trip cancellation and many other things like unexpected medical expenses, baggage and flight delays.
There are 2 different kinds of policies to choose from and since I’m not an insurance agent and therefore cannot answer questions regarding any travel insurance policies I have found that this is the easiest way to compare them. This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.
Click here for Travel Insurance Options
You will need to answer a few questions about your trip and then you’ll receive policy options and pricing. This link will give you 2 different plan options (Worldwide Trip Protector Plus & Worldwide Trip Protector) as well as optional add-on coverage for other areas of your trip.
The “Worldwide Trip Protector Plus” policy option includes CFAR (Cancel for Any Reason). However, you must purchase the insurance no later than 21 days from the day you make your reservation. FYI, CFAR is not available for New York State residents.
The Worldwide Trip Protector plan, which does not include the CFAR option, can still be purchased after 21 days from the time you booked but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
I strongly suggest that you call and verify what each policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.
How to Calculate Room Pricing & make a Reservation
Deluxe Gold – 2 Double Beds
Contracted Room Category
0 Rooms Available
Maximum capacity: Up to 4 guests including children. Prices include round-trip private transportation but does not include Travel Insurance.
3 Nights
- Single Occupancy – $1112.50
- Double Occupancy – $680.50 per person
- Triple Occupancy – $646.50 per person
- Quad Occupancy – $630.25 per person
- Child (ages 4 – 17) – $263.50 per child
4 Nights
- Single Occupancy – $1452.50
- Double Occupancy – $876.50 per person
- Triple Occupancy – $831.17 per person
- Quad Occupancy – $809.50 per person
- Child (ages 4 – 17) – $320.50 per child
5 Nights
- Single Occupancy – $1792.50
- Double Occupancy – $1072.50 per person
- Triple Occupancy – $1015.84 per person
- Quad Occupancy – $988.75 per person
- Child (ages 4 – 17) – $377.50 per child
6 Nights
- Single Occupancy – $2132.50
- Double Occupancy – $1268.50 per person
- Triple Occupancy – $1200.50 per person
- Quad Occupancy – $1168.00 per person
- Child (ages 4 – 17) – $434.50 per child
7 Nights
- Single Occupancy – $2472.50
- Double Occupancy – $1464.50 per person
- Triple Occupancy – $1385.17 per person
- Quad Occupancy – $1347.25 per person
- Child (ages 4 – 17) – $491.50 per child
Deluxe Gold – 1 King Bed
Contracted Room Category
19 Rooms Available
Maximum capacity: Up to 2 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
3 Nights
- Single Occupancy – $1112.50
- Double Occupancy – $680.50 per person
4 Nights
- Single Occupancy – $1452.50
- Double Occupancy – $875.50 per person
5 Nights
- Single Occupancy – $1792.50
- Double Occupancy – $1072.50 per person
6 Nights
- Single Occupancy – $2132.50
- Double Occupancy – $1268.50 per person
7 Nights
- Single Occupancy – $2472.50
- Double Occupancy – $1464.50 per person
Deluxe Gold Pure – 1 King Bed
Contracted Room Category
0 Rooms Available
Maximum capacity: Up to 2 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
3 Nights
- Single Occupancy – $1169.50
- Double Occupancy – $707.50 per person
4 Nights
- Single Occupancy – $1528.50
- Double Occupancy – $912.50 per person
5 Nights
- Single Occupancy – $1887.50
- Double Occupancy – $1117.50 per person
6 Nights
- Single Occupancy – $2246.50
- Double Occupancy – $1322.50 per person
7 Nights
- Single Occupancy – $2605.50
- Double Occupancy – $1527.50 per person
Deluxe Diamond – 1 King Bed
Contracted Room Category
2 Rooms Available
Maximum capacity: Up to 2 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
3 Nights
- Single Occupancy – $1442.50
- Double Occupancy – $845.50 per person
4 Nights
- Single Occupancy – $1892.50
- Double Occupancy – $1096.50 per person
5 Nights
- Single Occupancy – $2342.50
- Double Occupancy – $1347.50 per person
6 Nights
- Single Occupancy – $2792.50
- Double Occupancy – $1598.50 per person
7 Nights
- Single Occupancy – $3242.50
- Double Occupancy – $1849.50 per person
*Very Important – Please Read*
Reservation Cancellation Policy
If you do not purchase the travel insurance and have to cancel your reservation you still may be responsible for the full amount of your reservation plus the $100 per person cancellation fee depending on when you cancel (see the section in blue below).
If you purchase the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
If you cancel your reservation by February 16th, 2021 you are only responsible for the $100 per person cancellation fee.
If you cancel your reservation between February 17th, 2021, and May 17th, 2021 you will be responsible for 60% or your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation after May 17th, 2021 you are responsible for 100% or your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
Any changes made to your booking after the balance due date will be subject to a $25 per person change fee. Any changes requested after the balance due date must be paid for in full upfront even before they are confirmed.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
We currently do not have that information. Please reach out to the bride and groom and request it from them, please.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as I receive the information I’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell me who will be using another credit card. You can then submit their credit card info to me by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send me an email telling me how much you want to pay and if I should use the credit card I have on file for you. If you want to use a different credit card you can send it to me by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email me with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to me so I can review it first. If I have any questions I will reach out to you for verification. As long as everything looks good I will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, I suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send me an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once I have this information I’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send me an email (I have to have it in writing) letting me know you need to cancel your reservation. I will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid I will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, I do keep a list of people who have already made a room reservation and those who have emailed letting me know they will not be attending the wedding so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to me in the “Additional Information” section at the bottom of the reservation form and I will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
If you need a car seat please let me know in advance so I can request it. Also, they charge approximately $30 each way and require payment in cash when you arrive.
Do I need to take electrical converters to plugin?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Music is just the beginning. Hard Rock is about living in the moment—whether it’s an incredible weekend with friends or a memorable family vacation. And Hard Rock Hotel Riviera Maya is the perfect stage for experiences of a lifetime with modern accommodations and luxury amenities.
ROCK SPA
The largest spa in the Caribbean with 75 treatment rooms, the exclusive and exuberant Rock Spa® features steam rooms, hydrotherapy current pools, lavish surroundings, and even a personal spa butler to bring you nothing short of paradise perfected. Located at Heaven for adult guests only and loaded with indulgent style, the Rock Spa® offers every guest a personal paradise and total Rock Star zen.
Limitless All Inclusive:
Now guests have a limitless amount that they can use towards Rock Spa® sessions and beauty salon services.
For a list of services a check out the Spa Menu and price list.
Service Fee: A 25% service fee will apply over the final price of all transactions using the Limitless All-Inclusive Promotion on all services or products. Service fee can only be paid with cash, room charge, and credit card.
THE BODY ROCK FITNESS CENTER
Open daily from 6 AM to 10 PM, our Body Rock® Fitness Center features all you need to stay active during your stay at the Hard Rock Hotel Riviera Maya. Find inspiration with daily classes, expert instruction, professional equipment, and world-class facilities.
BODY ROCK®
- Spinning
- Boot Camp
- TRX
YOGA TEMPLE
- Ashtanga Yoga
- Vinyasa Flow
- Sound Healing Meditation
- Yoga Dance
- Power Yoga
*Classes are subject to change and cancellation without notice.
LES MILLS FITNESS
Les Mills is the world’s largest provider of movement-to-music fitness experiences. Hard Rock Hotel Riviera Maya will offer 14 programs, 10 which are classified as “Group Fitness”, four which are High Intensity Interval Training (HIIT) programs and one that is classified as “Youth Fitness”.
- Classes programming will change weekly.
- There will be one 60-minute class in the morning and two 30-45 minute classes in the afternoon/early.
- Les MIlls classes will be at the Yoga Temple.
- Click here to see what classes are offered.
HARD ROCK GOLF CLUB
Located in the ideal area of Quintana Roo, the Hard Rock Golf Club™ Riviera Maya features stunning natural beauty surrounded by exotic wildlife and ancient Mayan ruins and it was designed by Robert von Hagge as one of the first courses of the modern era. This is more than just a game with 18 flawless holes and 7,136 yards of challenging play. With limitless golf included in your stay, it’s time to tee up and make your approach to rock & roll glory today.
ROXITY KIDS CLUB
Give the kids their own piece of paradise with the Hard Rock Roxity Kids Club™ . Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parent
With different themes every day, no two shows are ever the same at the Hard Rock Roxity Kids Club™. The kids can take part in everything from arts and crafts, snorkeling, talent shows, to epic pool parties.
- Open daily from 10:00 am to 10:45 pm
- Click here to see the activity schedule.
MUSIC LAB
Introducing the ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Riviera Maya. As part of your all inclusive stay, there’s no experience needed and all guests ages 12 and over are welcome to play. Enjoy fame, amigo. As far as we’re concerned, you’re in the band.
Here, dining is about more than food. It’s a feast for the senses and an appetite for the good life. One served up with legendary eats and non-stop service at incredible All Inclusive restaurants. It’s access to everything from authentic Brazilian Rodizio at Ipanema and Asian fusion at Zen, to decadent steak at Toro for adult guests and snacks by the pool at Float. And of course, 24-hr room service whenever you want. Because this is paradise. And why not?
Fresh Fix provides lighter food options for the health conscious traveler and are available as part of the dinner menus at Frida, Ciao, Ipanema, Zen, Toro, Los Gallos and Le Petit Cochon.
THE MARKET
Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Cuisine: International Buffet
Service: Breakfast and Themed night Dinner
Schedule:
Breakfast: 7:00 hrs to 12:00 hrs
Lunch: 13:00 hrs to 16:00 hrs
Dinner: 18:00 hrs to 23:00 hrs
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
PIZZETO
Step outside and step into a world of flavor with a wood burning stove, crispy brick-oven pizza, salads, soups, and pasta à la carte.
Cuisine: Dig into brick-oven style pizza that’s piping hot and crispy with salads, soups and à carte pastas.
Schedule: 10:00 hrs to 18:00 hrs
Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
FRIDA
Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties à la carte.
We accept reservations and walk-ins.(You can make your reservation directly at the Restaurant from 09:00 AM)
Cuisine: Mexican à la carte
Schedule:
Dinner: 17:00 hrs – 22:00 hrs
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
IPANEMA
Head to South America with authentic Rodizio service and the passionate flavors of Brazil. Sit, sample, and share with traditional ingredients and modern style.
Cusine: Authentic service in true Brazilian style. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire and sliced tableside just for you.
Schedule
Breakfast: 07:00 hrs to 11 hrs
Dinner: 17:30 hrs to 22:00 hrs
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
ZEN
From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served à la carte.
Cuisine: Find your Zen at our Asiatic-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. During the evening, savor Asian specialties such as Teppanyaki.
Schedule:
Dinner: 17:30 hrs to 22:00 hrs
We accept reservations and walk-ins.(You can make your reservation directly at the Restaurant from 09:00 AM)
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
TORO
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served à la carte.
This restaurant welcomes families with children.
Cuisine: Buffet restaurant, lunch international style. Steak House themed dinner.
Schedule
Dinner: 18:00 hrs to 22:00 hrs
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
We accept reservations and walk-ins. (You can make your reservation directly at the Restaurant from 09:00 AM
LE PETIT COCHON
Serving remarkable dishes à la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
Cuisine: French
Schedule: 17:30hrs to 22:00hrs
We accept reservations and walk-ins.
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
LOS GALLOS
An icon of Latin American cuisine, generating countless of flavors, customs and traditions. Los Gallos boasts a magnificent decorative ambiance and freshly prepared classic Mexican cuisine: tacos, tlacoyos, fajitas… it is all part of our vocabulary.
Located in Heaven for all adult guests.
Cuisine: Mexican à la carte
We accept reservations and walk-ins. (You can make your reservation directly at the Restaurant from 09:00 AM)
Schedule
Dinner: 17:00 hrs to 22:00 hrs
Dress code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
CIAO
Savor the finest Italian specialties à la carte as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting.
Cuisine: Sit down to an Italian feat at our very own fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties and expertly prepares pasta dishes.
Schedule
Breakfast Buffet: 7:00hrs to 12:00 hrs
Lunch: 13:00hrs to 16:00 hrs
Dinner: 17:30hrs to 23:00hrs
We accept reservations and walk-ins.(You can make your reservation directly at the Restaurant from 09:00 AM)
Dress Code: Casual. Formal shorts or Bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
FLOAT
Enjoy snacks by the pool with a selection of top-shelf cocktails to match.
Cuisine: Snacks on the side of the pool
Schedule: 10hrs to 17hrs
CAFETTO
Grab a continental breakfast for the perfect way to start the morning or enjoy snacks, coffee, and tea throughout the day.
Cuisine: Continental breakfast, snacks, coffee and tea
Schedule: Breakfast – 6hrs to 10hrs, Snacks, coffee and tea – until 23hrs
DIVE
Refuel with great snacks, top-shelf drinks, and service by the Heaven pool.
Cuisine: Snacks on the side of the pool
Schedule: 10hrs to 17hrs
FEATURED BARS
With stylish and legendary bars, we took top-shelf to the very top shelf. Sip with sophistication at Martini Bar with old favorites and new spirits. Lounge in style at the Rhythm Bar and a relaxing environment. Or, take it through the night at the exclusive Heaven Bar & Lounge.
SUN BAR
The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.
FLOAT
Enjoy a legendary cocktail menu by the pool with all the Hard Rock excess you can handle.
DIVE SWIM UP BAR
Located at the heart of the Heaven pool, Dive features a swim-up bar so you won’t have to leave the water to top off your drink.
MARTINI BAR
Enjoy classic martinis and a selection of top-shelf spirits, all just off the Heaven section of the Hard Rock Hotel Riviera Maya.
Located at Heaven for all adult guests.
CLUB HEAVEN
Just steps from the main lobby, Heaven Bar & Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
Located at Heaven for all adult guests
Open Thursday to Saturday 11:00 PM – 2:00 AM
RHYTHM BAR
Part of the Rock Spa® experience, Rhythm features a relaxing environment, premium cocktails, and international favorites just steps from the cross current pool.
Located at Heaven for all adult guests.
THE CAVERN – TEEN LOUNGE & CLUB
Your teen shows all the classic signs of a mega Rock Star. So we’ve carved out an exclusive space for a backstage experience even the most extravagant junior icons enjoy. Besides, all the fun teens can have at the beach with snorkel, kayaks and a climbing wall. They can also play volleyball, football on the sand or in the pool.
And because it’s all included, your rock-style family vacations will never make you throw the house out the window. Open from 10AM to 11PM.
Table Hockey, Movies, Pool table, Video games
IN-ROOM DRINKS
We even packed your room with a personal liquor dispenser, premium brands, and a fully stocked Mini Bar with domestic beer, bottled water, and juice. Because that’s how we do paradise.
Resort Address
- Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, Mexico
- Map of Resort
Check-in Policy
- Check-In: 3:00 PM
- Check Out: 12:00 PM
- The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.