Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at Hyatt Ziva Cancun in gorgeous Cancun, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding event company, have been amazing with helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Wednesday, November 16th, 2022.
Should you have any questions related to traveling, please contact Shea. You can reach him by email shea@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule, In-Room Amenities
- Pricing for Room Upgrades & Additional Nights Stay
- What’s Included/Excluded in the Room Pricing
- Travel Protection
- Ground Transportation to the Resort
- Room Pricing
- Cancellation Policy
- Room Reservation FAQ’s
- Resort Amenities
- Dining & Bars
- Resort Info
A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. Relax in luxurious suites with balconies and breathtaking ocean views. Indulge your senses at 8 unique restaurants and 3 lounges, featuring local and international cuisines. If you prefer your tastings in a more spirited form, there are 6 bars on property, including a microbrewery! Spend a day to rejuvenate body and soul at the oceanfront spa, with optional massages, holistic body treatments and a hydrotherapy circuit.
Hyatt Care & Cleanliness
Guided by our purpose of care and experience delivering world-class hospitality for more than 60 years, Hyatt’s Global Care & Cleanliness Commitment builds on our existing rigorous safety and cleanliness protocols and includes:
- GBAC STARTM cleanliness and training accreditation process through the Global Biorisk Advisory Council (GBAC) at all Hyatt hotels
- Trained Hygiene & Wellbeing Leader or team at all locations, responsible for their hotel adhering to new operational protocols and training
- Cross-functional panel of trusted medical and industry advisors—including experts from Cleveland Clinic—to help us fine-tune safety protocols and consider various aspects of the entire hotel experience.
Hyatt’s Global Care & Cleanliness Commitment is an important expression of our purpose to care for people so they can be their best—now and in the future. While we continue to evolve and enhance our safety and cleanliness protocols, there are some new measures you may see at Hyatt hotels worldwide – click here for full details.
Room Category in Room Block
1. Club Ocean Front Double
2. Club Ocean Front King
The Hyatt Ziva Club lounge is an upgraded experience offering additional luxuries such as private check-in and check-out, and personalized concierge services. This is a premium suite.
The room categories listed above were selected by April & Michael for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Trip Deposit & Payment Schedule
- A payment equal to 1-Room Night is all you need to reserve your room.
- Monday, September 5th, 2022 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- 50% of your room reservation total is due by Tuesday, July 12th, 2022 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Full payment of your trip is due by Tuesday, September 6th, 2022 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due.
Reservation Dates
- Arrive: Monday, November 14th, 2022
- Check-in time is 3:00 pm
- Ceremony: Wednesday, November 16th, 2022
- Depart: Friday, November 18th, 2022
- Check-Out time is 12:00 pm
- There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
In-Room Amenities
- Direct Caribbean Sea views
- Minibar stocked daily with water, beer, soft drinks, and upgraded snacks
- Ziva Club Level lounge featuring premium drinks, appetizers, continental breakfast and WiFi
- State-of-the-art espresso machine
- King-size bed and sitting area
- Complimentary WiFi
- Private balcony
- Floor-to-ceiling windows that open with blackout drapes
- Individual air conditioning and heat control
- Iron and ironing board
- Laptop-size in-room safe
- Charging station and dataport
- Satellite flat screen HDTV and bluetooth speaker
- Cordless phone
- Alarm clock radio
- Marble bathroom with a magnified makeup mirror, hair dryer, and premium bath amenities
- Robe and slippers
- Rollaway bed and 24-hour room service, upon request
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Round-trip transportation to & from airport
- Trip Protection (See Below)
Travel Protection
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
Click here to purchase Travel Insurance
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment. FYI, CFAR is not available for New York State residents.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
Depending on what you select and the reason for canceling, travel insurance may cover between 75% – 100% of your trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.
I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
Ground Transportation
- Ground transportation to the resort and back to the airport is not included in the prices listed below. However, you can add them on your own by clicking on the button below.
- Any updates to your flight info or any needed changes to the transfers must be updated directly with Lomas Travel. Yellow Umbrella Events does not have access to make any changes or updates.
- Car seats can be added during checkout if needed.
- Before booking your transportation you must have your flight information first.
Club Ocean Front Double
Hyatt Ziva Club lounge is an upgraded experience offering additional luxuries such as private check-in and check-out, and personalized concierge services. This is a premium suite.
Maximum capacity: 4 guests (1 adult & 3 children 12 years old and under, 2 adults & 2 children 12 years old and under, 3 adults & 1 child 12 years old and under, or 4 adults, cribs are subject to availability). Prices do not include Travel Insurance or Ground Transportation.
Important: If there is 1 adult & 1 child (3 – 12 years old) in a room the resort will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple occupancy rates are based on the number of adults (13 years old and up) in the room.
Bedding Options: 2 Double beds
3 Nights
- Single Occupancy – $1,494.00
- Double Occupancy – $831.00 per person
- Triple Occupancy – $675.00 per person
- Quad Occupancy – $597.00 per person
- Child (ages 3 – 12) – $249.00 per child
4 Nights
- Single Occupancy – $1,992.00
- Double Occupancy – $1,108.00 per person
- Triple Occupancy – $900.00 per person
- Quad Occupancy – $796.00 per person
- Child (ages 3 – 12) – $332.00 per child
5 Nights
- Single Occupancy – $2,490.00
- Double Occupancy – $1,385.00 per person
- Triple Occupancy – $1,125.00 per person
- Quad Occupancy – $995.00 per person
- Child (ages 3 – 12) – $415.00 per child
6 Nights
- Single Occupancy – $2,988.00
- Double Occupancy – $1,662.00 per person
- Triple Occupancy – $1,350.00 per person
- Quad Occupancy – $1,194.00 per person
- Child (ages 3 – 12) – $498.00 per child
7 Nights
- Single Occupancy – $3,486.00
- Double Occupancy – $1,939.00 per person
- Triple Occupancy – $675.00 per person
- Quad Occupancy – $1,393.00 per person
- Child (ages 3 – 12) – $581.00 per child
Club Ocean Front King
Hyatt Ziva Club lounge is an upgraded experience offering additional luxuries such as Private check-in and check-out, and personalized concierge services. This is a premium suite.
Maximum capacity: 3 guests (1 adult & 1 child 12 years old and under, 2 adults & 1 child 12 years old and under, or 3 adults, cribs are subject to availability). Prices do not include Travel Insurance or Ground Transportation.
Important: If there is 1 adult & 1 child (3 – 12 years old) in a room the resort will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple occupancy rates are based on the number of adults (13 years old and up) in the room.
Bedding Options: 1 King bed
3 Nights
- Single Occupancy – $1,494.00
- Double Occupancy – $831.00 per person
- Triple Occupancy – $675.00 per person
- Child (ages 3 – 12) – $249.00 per child
4 Nights
- Single Occupancy – $1,992.00
- Double Occupancy – $1,108.00 per person
- Triple Occupancy – $900.00 per person
- Child (ages 3 – 12) – $332.00 per child
5 Nights
- Single Occupancy – $2,490.00
- Double Occupancy – $1,385.00 per person
- Triple Occupancy – $1,125.00 per person
- Child (ages 3 – 12) – $415.00 per child
6 Nights
- Single Occupancy – $2,988.00
- Double Occupancy – $1,662.00 per person
- Triple Occupancy – $1,350.00 per person
- Child (ages 3 – 12) – $498.00 per child
7 Nights
- Single Occupancy – $3,486.00
- Double Occupancy – $1,939.00 per person
- Triple Occupancy – $675.00 per person
- Child (ages 3 – 12) – $581.00 per child
*Very Important – Please Read*
Reservation Cancellation Policy
If you cancel your reservation by September 5th, 2022, you are only responsible for the $100 per person cancellation fee.
If you cancel your reservation on or after September 6th, 2022, you are responsible for 100% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
Also, the resort will not allow any modifications/changes (downgrade room category, decrease the number of nights, and/or remove a guest) to your reservation on or after September 6th, 2022. However, you can upgrade your room category, add extra nights, or add an additional guest up to 14 days before you depart.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of your reservation plus the $100 per person cancellation fee.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines minus the cost of the non-refundable insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
To be considered a part of April & Michael’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer competitive group rates and have secured a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hyatt Ziva Cancun as part of the wedding group.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
We do not currently have that information. Please reach out to April & Michael to see if they have a personal wedding website & bridal registry.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send us an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. We will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid we will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, we do keep a list of people who have already made a room reservation so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
Hotel Xcaret has their own private bus that they pick you up in at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Take a break from the ordinary with extraordinary adventures. From incredible beaches and sparkling infinity pools to exclusive watersport excursions and round-the-clock fitness facilities—everything you can dream of, without even stepping foot outside the resort.
SWIMMING & WATER SPORTS
Stay cool in one of three infinity pools or relax in two generous sized hot tubs, all overlooking the Caribbean Sea. Hang ten, kayak scenic coasts, test your core on a paddle board or spend a day under the waves snorkeling.
FITNESS & SPORTS
Work up a sweat round-the-clock in our world-class fitness center with breathtaking views of the Caribbean Sea. Test out the latest cardio and strength training equipment, push yourself further with the help of onsite trainers, and start your day with an “OM” during yoga overlooking the ocean. For your safety and proper social distancing, the fitness center is operating from 6:00 a.m. to 6:00 p.m.
DAILY ACTIVITIES
Discover the essence of Cancun within our all-ages resort. Experience water polo in the pool, or improve your swing at Mulligan’Z virtual golf experience (extra charge). Take a dance class, learn some Español, work on your serve or go for an underwater expedition. Adventure is within your reach—every day, all day.
LIVE ENTERTAINMENT
Each night brings new experiences. Delight in family-friendly presentations at our al fresco amphitheater, where you’ll see professional musicians, brilliant dancers, and gasp-inducing acrobatics. While you watch, savor delicious Mexican treats like freshly made churros and hot chocolate.
KIDZ CLUB
Children love our KidZ Club, where they can make new friends and join in on fun and supervised pool games like water volleyball or splash around in our mini waterpark. Other adventures include arts and crafts, video games and beach excursions.
TEENS CLUB
Teens won’t ever want to leave @Moods Lounge and Club, the resort’s exclusive teen-only spot to chill out and socialize. During the day teens can check out our virtual reality simulators (always included) or go head to head with new friends in fun games like pool and foosball.
SPA
Optional Add-On
Let the serenity of sand, surf, and sky lull you to relaxation. Unwind in our eco-holistic, Mayan-inspired sanctuary with 13 treatment rooms and six beachfront palapas. Take advantage of our soothing hydrotherapy circuit facing the sea or refresh your look at our beauty salon. Reservation required.
Hyatt Ziva Cancun offers a vibrant culinary scene at 17 restaurants, lounges and bars inspired by our internationally trained chef. Savor French fare at the adults-only Bastille’s, Asian cuisine at Moongate, Italian at Lorenzo’s and American diner classics at Chevy’s. Brew your own artisan beer at Tres Cerveza’s and let the kids go crazy at Pasteles, our contemporary dessert parlor. For a private family meal, enjoy chef-inspired dining in the comfort of your suite, available 24/7.
LA BASTILLE
Sophisticated ambiance and elegant French cuisine come together for the ultimate romantic dining experience at La Bastille. Exclusively for adults, our graceful Cancun restaurant transports you to the heart of France, where classically prepared dishes meet modern culinary flair.
La Bastille is an adults-only venue, ages 18+.
EL MERCADO
A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends’ and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks’ menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered.
THE MOONGATE
CHEVY’S
LORENZO’S
HABANERO’S
TRADEWINDS
CASA DEL CAFE
PASTELES
CHEF’S TABLE
Take an exclusive culinary journey—and watch our signature chefs in action along the way. At the all-new Chef’s Table, guests enjoy a six-course tasting menu adjacent to our prime show kitchen. The intimate dining experience features menu items paired with signature cocktails, handcrafted in-house beers, and exquisite, new-world wines. Tables seat up to 12, making Chef’s Table perfect for small groups. Menus change each season and seating is limited, so reserve this top culinary experience early.
Additional costs apply. For more information or to make a reservation, please contact our Gourmet Concierges.
PREMIUM PRIVATE DINING
FEATURED BARS
SAASIL BAR
Get into the spirit of Mexico at Saasil Bar, our breezy lobby cantina inspired by Cancun’s Mayan heritage. With inspiring ocean views and a menu of top shelf libations, you will find yourself relaxing with a signature cocktail or cold cerveza in our comfortable sofa seating areas or breezy outdoor patio chairs.
Saasil Bar is an adults only venue, ages 18+.
JUANA MARGARITA
TRES CERVEZAS
PUNTA VISTA
DIPS & SIPS
BAR DEL MAR
Resort Address
- Blvd. Kukulcan Mz 51-Lt 7, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Check-in Policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
