Yellow Umbrella Events - Mexico Destination Wedding Planners
Erika & Juan
November 17th, 2024
WELCOME, FAMILY & FRIENDS!
We are so excited to be able to share our upcoming Wedding with you at Hotel Xcaret Mexico in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Sunday, November 17th, 2024.
Should you have any questions related to traveling, please contact Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at mia@yellowumbrellaevents.com or call
512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
Table of Contents: Click on a line below to skip to section.
- Accommodations
- Trip Deposit & Payment Schedule
- In-Room Amenities
- Additional Nights Stay & Adding Nights/Guests Upon Arrival
- What’s Included/Excluded, Child Room Rates, Child Care
- Room Categories in Room Block & Reservation Dates
- Booking Info & Room Pricing
- Wedding Info
- Cancellation Policy
- Travel Insurance
- Included Ground Transportation
- Americans with Disabilities Act
- Room Reservation FAQ’s
- Resort Amenities (Xcaret Parks, Fitness, Spa, Kids & Teens Club)
- Dining & Bars
- Resort Info
Accommodations
Hotel Xcaret Mexico is an exclusive resort especially designed with charming and luxurious spaces. Free your senses as you merge with the majesty of the Mexican Caribbean and the tropical jungle.
The eco-integrating design adapts the architecture to the landscape in a delicate and caring manner. The coves, rivers, caves and jungle, are present throughout the resort, where everything flows under the principle of sustainability. As a result of this, Hotel Xcaret, is the first resort in the American Continent, to be the recipient of an EarthCheck certification for “Planning and Design”.
The rooms at Hotel Xcaret have been designed to bring in nature to you, wherever you are in your room. The combination of comfort, art and contemporary design in its interiors fully enhances the essence of the Mexican experience.
The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.
The adrenaline and inspiration continue with unlimited access to seven (7) of the most iconic and loved parks in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xavage, as well as deluxe tours to Xenotes and Xichen, and new sailing tours by Xcaret Xailing. All parks and tours include round-trip transportation. Some parks and tours require a prior reservation.
Trip Deposit & Payment Schedule
- A payment equal to 50% of your room total is all you need to reserve your room.
- Tuesday, June 11th, 2024 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- Full payment of your trip is due by Tuesday, September 10th, 2024 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
- Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
- You are responsible for booking your own flights but we still need your flight info by Monday, September 30th, 2024 to give to Hotel Xcaret's transportation company. You can send that to us by filling out the form on this page.
- You will fly into Cancun International Airport (CUN). This is where the transportation company will pick you up.
In-Room Amenities
- 1 King size bed or 2 Double beds (subject to availability)
- 55” flat-screen TV
- Cable / Satellite TV
- Coffee and tea maker/Minibar restocked daily
- Mexican-style hammocks on the balcony
- Vanity Mirror/Hairdryer
- Iron and ironing board
- Work desk/Security box
- Turn-down service
- Free wireless internet access
- Direct-dial telephone ($)
- Private bath with rain shower
- Jacuzzi
Additional Nights Stay
If you would like to arrive earlier than Thursday, November 14th, 2024, or stay past Monday, November 18th, 2024, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.
Adding Nights/Guests Upon Arrival at Hotel Xcaret
As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Non-Stop Shared Airport Transfers
- Unlimited access to Xcaret Parks and Deluxe Tours listed in “Amenities” section below.
Excluded in Price
- Airfare - You are responsible for reserving your own flights
- Travel Insurance (See Below)
- Some deluxe tours and elevated dining experiences
Child Room Rates
- Children 5 years old and younger stay for free when sharing a room with 1 paying adult.
- Children 6 – 17 years old: Prices listed below.
Child Care
- We wanted to provide you with the resort’s approved childcare vendor, Kangaroo Babysitting Services. Here is a link to their website so you can ask them any questions and schedule your childcare.
- https://babysitting.com.mx/
Room Category in Room Block
- Garden Suite
- River Suite
- Ocean View Suite
- River Suite Adults-Only (Fuego Building, 18+)
- Swim-Up Garden Suite
- Swim-Up Ocean Front Suite Adults-Only (Fuego Building, 18+)
- Junior Suite
The room categories listed above were selected by Erika & Juan for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Reservation Dates
- Arrive: Thursday, November 14th, 2024
- Check-In is at 3:00 pm
- Ceremony: Sunday, November 17th, 2024
- Depart: Monday, November 18th, 2024
- Check-Out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
Booking Information
**NOTE: The rates listed below are only available until June 11th, 2024.
If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.**Garden Suite
(Viento, Espiral, or Tierra Building)
*Building location not assigned until you check-in.
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,536.00 | $2,048.00 | $2,560.00 | $3,072.00 | $3,584.00 |
| Double Occupancy | $1,239.00 | $1,652.00 | $2,065.00 | $2,478.00 | $2,891.00 |
| Triple Occupancy | $1,134.00 | $1,512.00 | $1,890.00 | $2,268.00 | $2,646.00 |
| Child (ages 6 – 17) | $930.00 | $1,240.00 | $1,550.00 | $1,860.00 | $2,170.00 |
River Suite
(Viento or Espiral Building)
*Building location not assigned until you check-in.
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,608.00 | $2,144.00 | $2,680.00 | $3,216.00 | $3,752.00 |
| Double Occupancy | $1,296.00 | $1,728.00 | $2,160.00 | $2,592.00 | $3,024.00 |
| Triple Occupancy | $1,188.00 | $1,584.00 | $1,980.00 | $2,376.00 | $2,772.00 |
| Child (ages 6 – 17) | $972.00 | $1,296.00 | $1,620.00 | $1,944.00 | $2,268.00 |
Ocean View Suite
(Tierra or Espiral Building)
*Building location not assigned until you check-in.
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,677.00 | $2,236.00 | $2,795.00 | $3,354.00 | $3,913.00 |
| Double Occupancy | $1,353.00 | $1,804.00 | $2,255.00 | $2,706.00 | $3,157.00 |
| Triple Occupancy | $1,242.00 | $1,656.00 | $2,070.00 | $2,484.00 | $2,898.00 |
| Child (ages 6 – 17) | $1,014.00 | $1,352.00 | $1,690.00 | $2,028.00 | $2,366.00 |
River Suite Adults-Only
(Fuego Building, 18+)
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size w/ a sofa bed. 2 beds not available.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,869.00 | $2,492.00 | $3,115.00 | $3,738.00 | $4,361.00 |
| Double Occupancy | $1,506.00 | $2,008.00 | $2,510.00 | $3,012.00 | $3,514.00 |
| Triple Occupancy | $1,380.00 | $1,840.00 | $2,300.00 | $2,760.00 | $3,220.00 |
Swim-Up Garden Suite
(Viento, Espiral, or Tierra Building)
*Building location not assigned until you check-in.
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,953.00 | $2,604.00 | $3,255.00 | $3,906.00 | $4,557.00 |
| Double Occupancy | $1,575.00 | $2,100.00 | $2,625.00 | $3,150.00 | $3,675.00 |
| Triple Occupancy | $1,443.00 | $1,924.00 | $2,405.00 | $2,886.00 | $3,367.00 |
| Child (ages 6 – 17) | $1,179.00 | $1,572.00 | $1,965.00 | $2,358.00 | $2,751.00 |
Swim-Up Ocean Front Suite Adults-Only
(Fuego Building, 18+)
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size w/ a sofa bed. 2 beds not available.
.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,250.00 | $3,000.00 | $3,750.00 | $4,500.00 | $5,250.00 |
| Double Occupancy | $1,815.00 | $2,420.00 | $3,025.00 | $3,630.00 | $4,235.00 |
| Triple Occupancy | $1,662.00 | $2,216.00 | $2,770.00 | $3,324.00 | $3,878.00 |
Junior Suite
(Espiral or Tierra Building)
*Building location not assigned until you check-in.
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size w/ a sofa bed. 2 beds not available.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,415.00 | $3,220.00 | $4,025.00 | $4,830.00 | $5,635.00 |
| Double Occupancy | $1,947.00 | $2,596.00 | $3,245.00 | $3,894.00 | $4,543.00 |
| Triple Occupancy | $1,785.00 | $2,380.00 | $2,975.00 | $3,570.00 | $4,165.00 |
| Child (ages 6 – 17) | $1,464.00 | $1,952.00 | $2,440.00 | $2,928.00 | $3,416.00 |
What’s the difference between the Adults-Only Suites and the other Suites?
The Adults-Only Suites are located in two different buildings, the Fuego building and the Agua building (Spa rooms). These two sections of the resort only allow guests aged 18 and above. If you stay in a different room category other than an Adults-Only room category you will not have access to these buildings.
The Fuego building Adults-Only room categories include the following additional perks:
- Access to the adults-only Fuego rooftop pool and bar
- Access to an additional restaurant, Fuego Restaurant, located in the Fuego building (available for non-Fuego guests for an additional fee)
- A small private cove area beach and lounge area
- A premium outdoor bar on the lower level of the building
- Private check in and check out in the Fuego building
- Butler service
- Private fitness center, exclusive to the Fuego building
Guests staying in the Agua building DO NOT have access to the Fuego building!
Wedding Info
As a reminder, the wedding ceremony will be held on Sunday, November 17th, 2024.
Below you’ll find a link to Erika & Juan’s personal wedding website and registry:
- Wedding website: zola.com/wedding/juananderika2024
Guests can RSVP through the couple’s personal wedding website (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
To be considered a part of Erika & Juan’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hotel Xcaret Mexico as part of the wedding group.
If you stay at a different hotel/resort other than Hotel Xcaret Mexico you will be considered a Non-Guest and will be charged an additional fee of $80.00 per adult, children from 0 to 5 years are free and children from 6 to 12 years old will cost $40.00 USD to attend the wedding ceremony and related events. Children 13 years old and up will be charged the adult rate of $80.00 USD. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes prior to the ceremony and must depart the resort immediately following the end of the event.
*Very Important – Please Read*
Cancellation Policy
If you cancel your reservation by June 11th, 2024 you are only responsible for the $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation between June 12th, 2024, and September 10th, 2024, you will be responsible for 50% of your room total. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation or reduce the number of nights in your reservation on or after September 11th, 2024, you are responsible for 100% of your room total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after September 10th, 2024:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after October 24th, 2024.
What can you do with your reservation between September 10th, and October 24th, 2024?
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.
Travel Insurance
**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without insurance, there may be no way to recoup any losses, costs, or expenses incurred and the price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.
Included Ground Transportation
Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
*Gratuities are not included*
*Gratuities are not included*
Transportation operates every 30 minutes starting at 5:45 a.m. through 9:00 p.m. and every 1 hour from 9:45 p.m. through 5:45 a.m.
For Arrivals
After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret” (see pictures below).
You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-share and may be a representative for your hotel, but are not your transportation provider.
For Departures
Please see the Concierge desk at least one day before departure to register for your transfer back to the airport. The customer service telephone number is +011 52 (984) 159-1600.
IMPORTANT:
- Hotel Xcaret’s included shuttle transportation ONLY offers service from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
- This transportation is a complimentary service that is included in your reservation rate and has no cash value, so there are no reductions in price or refunds if the transportation is not used.
- The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun Airport.
- Officially, shuttle transportation services are only provided for your actual check-in and check-out dates. If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret on your actual check-in/check-out dates.
Some guests who arrived earlier than their official check-in date have found success in receiving the included transportation by returning to the arrivals section of the Cancun airport on their actual check-in date, but some guests have not been able to access this area due to airport security protocols. The official word from the resort is that this is not allowed, so if you plan to attempt to utilize the shuttle transportation in this way, please note that this will be at your own risk. If you attempt to return and are not able to access the Cancun Airport arrival section or are denied shuttle transportation once on site, you will be responsible for your own transportation to the resort and the costs associated with this; the resort and Yellow Umbrella Events are unable to assist you with alternate transportation.
If you plan to go anywhere other than the Cancun airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. Yellow Umbrella Events cannot make this request for you.
Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the Cancun Airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.
Americans with Disabilities Act
Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation, for the best experience. Past clients have used Happy shuttle to book accessible transportation. Click here to visit their website.
Room Reservation FAQ’s
It is recommended you make reservations 30 days prior to arriving. FYI, Yellow Umbrella Events will send everyone an email with your confirmation numbers and instructions on how to make reservations about 30-35 days before you depart.
We wanted to provide you with the resort’s approved childcare vendor, Kangaroo Babysitting Services. Here is a link to their website so you can ask them any questions and schedule your childcare.
Hotel Xcaret has its own private bus that picks you up at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information.
1. Their name as it appears on their passport.
2. Their birthdate.
3. Their email address.
4. Arrival Date
5. Departure Date
If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. The resort has recently added designated outdoor smoking areas for smokers.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Amenities
The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.
The adrenaline and inspiration continue with unlimited access to seven (7) of the most iconic and loved parks in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xavage, as well as deluxe tours to Xenotes and Xichen, and new sailing tours by Xcaret Xailing. All parks and tours include round-trip transportation. Some parks and tours require a prior reservation.
PARKS & TOURS
XCARET PARK
Nature, gastronomy, archaeology, and spectacular traditions come together to celebrate life in this family park, the most emblematic of the country. Coming to Xcaret is to fall in love with the greatness of Mexico.
You can also enjoy Mexican cuisine and get to know more about the Mayan civilization up close, at the ancient Polé archaeological site, as well as at special events such as the Sacred Mayan Journey (available only on certain dates).
- Click here for a map of the park
- This park does not require a reservation. Get on-board the shuttle and visit as many times as you want.
XOXIMILCO CANCÚN
The only fiesta for the whole family! Have fun at a traditional Mexican fiesta, as you dance and sing with live Mariachi aboard colorful barges along the canals of Xoximilco. You can also enjoy our Theme Nights! Xoximilco Retro, on Tuesdays and Fridays, bring back the 90s hits, and on Thursdays you can live the nights of Juan Gabriel.
In addition, you’ll delight with traditional cuisine, open beer and tequila bar, games and your personal party host.
- This park requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XAVAGE PARK
Unleash your wild side in extreme adventures.
Whether you prefer adrenaline activities or something more peaceful, Xavage has an option for you. Enjoy an entertaining kayak ride, and overcome the challenges of a fun ropes course suspended in the air. Additionally, you have the option to choose between four adrenaline activities: driving an off-road vehicle on an exciting obstacle course, enjoying the speed of an unpredictable jet boat ride, flying horizontally on a zip-line, or taming the waters of the only rapids in the Riviera Maya.
For the little ones, Xavage has a section designed especially for them, where they can discover their own adventurous side.
- Click here for a map of the park
- This park requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XCARET XAILING
The ferry to Isla Mujeres is included. Board modern vessels that take you to discover this beautiful island in the Caribbean Sea. Round trip transportation to El Embarcadero Isla Mujeres by Xcaret in Cancun’s Hotel Zone is included. Monday, Wednesday, Friday & Sunday, 8:00 AM to 8:00 PM Book at Concierge.
- This tour requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XEL-HÁ PARK
Xel-Há is a natural park of incomparable beauty that provides everything from fun, snorkeling, food, relaxation, nature, breathtaking scenery and world-class service.
Walk or bike through the trails of the jungle of this natural wonder of Mexico. Enjoy a whole day snorkeling in the cove and in the river, and enjoy the view from the Scenic Lighthouse before descending into a natural pool.
Children and adults will be able to do zip-line activities, swim among different species of fish, and cross a fun floating bridge. In addition, you will enjoy all the food and drinks you want during your visit.
- Click here for a map of the park
- This park requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XENSES PARK
Where nothing is what it seems. At this half-day park, you will enjoy a unique sensorial experience, in two circuits with aquatic, terrestrial and aerial activities, and more than 50 fantastic scenarios as well.
Walk the Xensatorium that will take you through different ecosystems without using your sight. Cross the enigmatic Town, which will test your sense of balance. Get excited during Bird Flight, slide at full speed on Slip, and enjoy relaxing experiences at Riverlaxing, Sludgerie and the Xpá.
*NEW* Experience Xenses after dark with Xenses Night! Available Mon – Sat, 6:00 PM – 11:00 PM
- Click here for a map of the park
- This park requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XENOTES OASIS MAYA TOUR
Adventures in four cenotes amidst the jungle.Take an exclusive tour to four different kinds of cenotes, immersed in the jungle of the Riviera Maya, where you will learn the legends and mysticism hidden by each of them, as well as their Mayan guardians, the “aluxes”.
Accompanied by a guide, you can practice rappelling, kayaking and swimming, in addition to flying on zip-lines over the sacred waters.
Before the end of your tour, you will enjoy a Glam Picnic in the middle of the jungle, with wine and beer, while you relax with the exuberant nature of the surroundings.
- This tour requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XCARET XAILING
XUNSET CATAMARAN
Two new catamaran tours by Xcaret Xailing designed to share great moments as the sun goes down, whether it is on a high seas party with a DJ or a pleasant tour enjoying the live tunes of a sax.
Xunset Party (DJ): Wednesday & Friday, 6:00 PM – 8:30 PM.
Xunset Lover (sax): Monday, 6:00 PM – 8:30 PM.
- This tour requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
XPLOR PARK
Be ready to share the experience. Enjoy extreme adventures, that will test your adventurous and exploratory spirit.
This exciting park, immersed in the lush Mayan jungle, offers countless activities where you can feel the thrill of flying among the trees with the highest zip-lines of the Riviera Maya, drive amphibious vehicles, and tour refreshing underground rivers through stalactite caves.
You can also enjoy juices and original nutritious smoothies, as well as an exquisite buffet whenever you want, during your visit.
- Click here for a map of the park
- This park does not require a reservation. Get on-board the shuttle and visit as many times as you want.
XPLOR FUEGO PARK
Night adventures. Enjoy exciting activities at the only nighttime park in the Riviera Maya. Feel the adrenaline on an adventure between the jungle and the ancient underground world.
Drive amphibious vehicles through torch-lit paths, paddle with your own hands along “lava” rivers, and fly on the highest zip-lines of the Riviera Maya, flying above the trees in the middle of the night.
At the end, you can delight yourself with a delicious BBQ ribs buffet, fresh flavored waters, or just relax in front the campfire.
- Click here for a map of the park
- This park does not require a reservation. Get on-board the shuttle and visit as many times as you want.
XICHÉN DELUXE TOUR
The magic of the past, the charm of the present. Chichén Itzá and Valladolid are two treasures worth knowing in the hands of expert guides. The first-class service, the most reliable and up-to-date information and the exquisite cuisine of La Casona de Valladolid, give the visitor a genuine experience and a significant memory of the Mayan culture.
- This tour requires a reservation. You will need to contact Hotel Xcaret's concierge to coordinate your visit.
The following parks require a reservation:
The following tours require a reservation:
- Xel-Ha Park
- Xenses Park
- Xoximilco Cancun
- Xavage Park
The following tours require a reservation:
- Xichen Deluxe Tour
- Xenotes Oasis Maya Tour
- Xcaret Xailing
- Xcaret Xailing Xunset Catamaran
Park operating hours:
Tour operating hours:
- Xcaret Park: 8:30 AM – 10:00 PM
- Xel-Ha: 8:30 AM – 6:00 PM
- Xenses: 8:30 AM – 6:00 PM (Closed Sunday)
- Xenses Night: 6:00 PM – 11:00 PM
- XPlor: 9:00 AM – 5:00 PM (Closed Sunday)
- XPlor Fuego: 5:30 PM – 11:00 PM (Closed Sunday)
- Xoximilco: 4:00 PM (Mon – Sat) 7:00 PM (Mon – Th) – 11:00 PM
- Xavage: 8:00 AM – 5:00 PM (Closed Sunday)
Tour operating hours:
- Xenotes Oasis Tour: Mon – Sat
- Xichen Deluxe Tour: Mon – Sat
- Xcaret Xailing: 8:00 a.m. – 8:00 p.m., available Mon, Wed, Fri & Sun
- Xcaret Xailing Xunset Catamaran: Mon 6:00 p.m. – 8:30 p.m. or Wed & Fri 6:00 p.m. – 8:30 p.m.
Shuttles run every 20 – 30 minutes to Xcaret, Xplor and Xplor Fuego. You do not need to book them. Just look for the pink shuttle with the straw roof.
Parks that require a reservation register you for the transportation to and from the parks/tours:
Parks that require a reservation register you for the transportation to and from the parks/tours:
- Xel-Ha: Pick up at 7:15 AM or 9:30 AM, Return at 4:00 PM
- Xoximilco: Pick up at 3:30 PM (Mon – Sat) or 6:30 PM (Mon – Th), Return at 10:00 PM (first shift) or 1:00 AM (second shift)
- Xenses: Morning shift from 8:30 AM, Afternoon shift from 1:30 PM, Night shift from 6:00 PM
- Xavage: Pick up at 9:05 AM, Return at 5:00 PM
- Xenotes: Pick up at 8:50 AM, Return at 5:30 PM
- Xichen Deluxe: Pick up at 7:15 AM, Return at 7:30 PM
Yes except for Xenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.
Yes Xcaret, Xel-ha, Xenses, Xplor/Xplor Fuego and Xavage all have free lockers provided.
Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.
You can reserve on site by speaking to Guest Services in the lobby or email dxguestservice@hotelxcaret.com before arriving.
You can view maps of the parks below. We currently do not have a map of Xoximilco.
Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.
Xel-Ha, Xcaret, & Xenses are good parks for children. Older kids will love all parks.
Here’s what is included at Xcaret Park: https://www.xcaret.com/en/
The following are not included:
The following are not included:
- Stingray Encounter
- Sea Trek
- Spa
- Dolphins Ride
- Sharks Adventure
- Snuba
- Temazcal
- Adrenalina
- Parachute
- A là carte snacks and drinks
- Dinner Theater (show is included but not the dinner)
Here’s what is included at Xel-Ha: https://www.xelha.com/en/
The following are not included:
The following are not included:
- Stingray encounter
- Manatee encounter
- Swim with Dolphins
- Snuba Caleta / Cenote
- Sea Trek
- Spa
- Adrenalina
- Zip bike
MULUK SPA
In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.
FITNESS
Set your workout routine in an integral training path amidst the jungle, and test your strength to its limit in three gyms, fully equipped with avant garde technology, including cardio machines, as well as free weight and integrated weight systems. Your mind and body will get into balance as you enjoy our yoga classes and other entertaining wellness activities.
BEAUTY SALON
To complement a perfect day of relaxation, we also offer beauty services and a Bridal Suite, the perfect space for the bride to get ready with her closest friends and relatives.
KIDS CLUB
At our Kids Club, the little ones will have a blast learning about the Mexican culture as they enjoy a wide array of activities that have been especially designed to let their imagination and creativity run free. It is time to create unforgettable memories with new friends!
TEENS CLUB
The Teens Club Xiipaal , which in Mayan means “teenager”, is a space specially designed for young people, the force and nature of the future of the world. The Club offers several art, sustainability and adventure workshops and activities surrounded by the incredible natural environment of Hotel Xcaret.
Dining & Bars
Hotel Xcaret has eleven (11) restaurants and eight (8) bars that will take you on a culinary journey through global flavors while offering a cozy ambiance. The dedicated attention of our staff will guide you through this exciting culinary trip. All our menus are designed to surprise your palate as well as to accommodate any dietary preferences your lifestyle might require.
To view the menus for each restaurant please click here.
To view the dress codes for each restaurant please click here.
To view the menus for each restaurant please click here.
To view the dress codes for each restaurant please click here.
HA’
The Chef’s signature brings the concept of the Mexican gastronomy as a personal experience. Discover the contemporary Mexican cuisine in an intimate and chic atmosphere, where, with each dish, the Chef tells a story. A contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room.
- Dinner: 6:00 PM to 11:00 PM
- Main building (Casa Grande)
- Adults Only
- Reservation required & additional charge per person
MERCADO
A 360-degree sensory tour will transport you through different endless flavors of Mexico. Fresh products, colors and vibrant textures will highlight each of the 10 stations representing a unique style from a different region. Rejoice your visual and hearing senses with dishes boosted with aromas and authentic flavors.
- Continental Breakfast: 6:30 AM to 7:00 AM
- Breakfast: 7:00 AM to 12:00 PM
- Lunch: 1:00 PM to 5:00 PM
- Dinner: 6:00 PM to 11:00 PM
- Main building (Casa Grande)
XIN-GAO
Indulge in a journey of flavors of the Asian cuisine through traditional and contemporary proposition in a breathtaking setting. From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience.
- Breakfast: 8:00 AM to 11:00 AM
- Dinner: 5:30 PM to 11:00 PM
- Main building (Casa Grande)
- Reservation required
LAS CUEVAS
A unique culinary delight in Riviera Maya has been created specially for you. Explore Mexican specialties, blending with international trends, in a gallery of caves carved out of the peninsula rock. For dinner, the menu will take you to discover the Mexican wine through the perfect pairing with each dish. If you are in the chilling mood, just sip a glass of wine or smoke a Cuban cigar, you are cordially welcome to the Wine and the Cigar Bars.
- Dinner: 6:00 PM to 11:00 PM
- Coves area
- Sunday Brunch: Reservation required; 10:00 AM to 4:00 PM
- Additional cost per person except for Casa Fuego guests
LA TRAJINERA
Centuries ago, the canals of the Xochimilco Lake region, in the original Mexico City, were sailed by boats known as “Trajineras”. This tradition continues today and is one of the most colorful and lively activity of the city. In a Trajinera inspired setting, we recall this experience by bringing the best land and sea products enhanced by a Caribbean fumée flair.
- Breakfast: 8:00 AM to 11:00 AM
- Lunch: 12:00 PM to 6:00 PM
- Dinner: 7:30 PM to 11:00 PM
- Main Pool
CHIBALI
Mexican family gatherings around the table are a long-standing tradition in our culture. Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained.
- Breakfast: 7:00 AM to 11:00 AM
- Lunch: 12:00 PM to 6:00 PM
- Casa Viento, next to the Kids Club
FUEGO RESTAURANT
Intimate restaurant to enjoy a long after-dinner. Exciting gastronomy inspired by Mediterranean cuisine with a touch of Mexicanness, by the famous Chef Franco Maddalozzo. Suggestions for dinner range from the “Risotto de mi comadre”, an exceptional experience that combines mole, Shiitake, Foie Gras and chocolate, to the Huitlacoche ravioli in corn sauce.
- Breakfast: 7:00 AM to 11:30 AM
- Lunch: 12:30 PM to 5:00 PM
- Dinner: 6:00 PM to 11:00 PM
- Exclusive for Casa Fuego guests, Adults Only.
- Reservation required
BIO
Creative, fresh and healthy, our first vegan and vegetarian restaurant serves specialties exquisitely seasoned with superfoods and traditional Mexican spices. Bio is sure to make you feel in harmony with Nature. Located in a cave between the beach and the rivers, this great spot invites its guests to melt with the surroundings.
- Breakfast: 7:00 AM to 12:00 PM
- Lunch: 1:00 PM to 5:00 PM
- Dinner: 6:30 PM to 11:30 PM
- Coves area
CANTINA LOS FAROLES
A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends’ and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks’ menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered.
- Dinner: 6:00 PM to 11:00 PM
- After Party: 11:00 PM to 1:00 AM
- Main building (Casa Grande)
TEATRO DEL RÍO
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
- Dinner: 6:45 PM to 10:00 PM
- Caribbean Show: Mon, Wed, Fri
- México Olé Show: Tue, Th, Sat
- In front of Espiral Hill
- Reservation required
LAS PLAYAS
Barefoot sand chill, the sound of the waves on the background, the fumée accents from the grill mixing with the breeze. Right in front of you, countless shades of blue decorate the ocean that drape upon the coves . A fresh cuisine in the afternoon and a fusion of spices in the evening. Culinary creations that will take you over the shores of the Mediterranean up to mountains in India, and back to the Caribbean.
- Lunch: 12:00 PM to 6:00 PM
- Dinner: 7:00 PM to 11:00 PM
- Coves area
Featured Bars
Hotel Xcaret Mexico defines its mixology proposition as creative, fresh, cosmopolitan and unique in Riviera Maya. A complete and fun experience fills the atmosphere, going from the bars, music and fine glassware. The sommelier team has designed pairings, suggestions and tastings for you to venture and discover intriguing new trends, originating in the Old World, the New World, including of course, Mexican wines.
LOBBY BAR
A friendly, peaceful and sophisticated place, with jazz and rock happenings in English. The perfect place for starting and finishing your stay in Hotel Xcaret México in style.
- Coffee & Drinks: 7:00 AM to 10:00 AM
- Mixology: 10:00 AM to 1:00 PM
CANTINA LOS FAROLES
Mexican liquors are the stars of the show in this cantina, where mezcal and other spirits rescue and bring to life the flavors of traditional Mexican cocktails. A great place for socializing, dancing and live music.
- Hours: 6:00 PM to 4:00 AM
- Top floor in the Cantina Los Faroles restaurant.
- Adults Only
ROOFTOP BAR FUEGO
The most iconic rooftop in the Riviera Maya, thanks to its infinity pool and glass sided pool lane, offers signature, cosmopolitan mixology which goes perfectly with the cuisine in Casa Fuego and the best views of the Caribbean Sea.
- Hours: 10:00 AM to 6:00 PM
- Exclusive for Casa Fuego guests, Adults Only
POOL BARS
Enjoy the refreshing array of drinks at the pool bar, a very pleasant bar experience without getting out of the pool. Here you can find a wide variety of drinks where Caribbean cocktails had to be present.
This is the perfect place to enjoy good music and refreshing mixed drinks with the Hotel Xcaret flair.
- Main: 10:00 AM to 6:00 PM
- Viento: 10:00 AM to 6:00 PM
- Espiral: 10:00 AM to 6:00 PM
- Chibali: 10:00 AM to 6:00 PM
HA’
Mixology based on technology, science and art, taking us to the great capitals of the world.
- Hours: 6:00 PM to 11:00 PM
- Reservation required & additional cost per person
- Adults Only
WELLNESS / SPA BAR
A bar with healthy snacks and relaxing drinks such as teas, herbal teas and seasonal fruit infusions made with spices from all over the world and local, regional roots.
- Hours: 8:00 AM to 8:00 PM
- Inside Muluk Spa
- Adults Only
TRAJINERA SWIM UP BAR
Enjoy this bar while sitting in the pool; it is ideal for cooling off while enjoying the infinity view of the Caribbean Sea. Be pleasantly surprised by the recommendations of our bartenders and let them pamper you with a personalized drink.
- Hours: 10:00 AM to 7:00 PM
- Main Pool
XIN-GAO
The experience of Asian cocktails combined with a Mexican touch. Sakes, aromatic whiskies and fine teas transport you to the other side of the world.
- Hours: 5:00 PM to 11:00 PM
BIO BAR
Healthy cocktails made with superfoods and cold press extracts. Natural and healthy mixology in a mystical location with a wonderful view of the coves.
- Hours: 7:00 AM to 5:00 PM
- Coves area
PALAPA FUEGO
A hidden place worth discovering thanks to its premium drinks and privileged location in this Mayan paradise.
- Hours: 12:00 PM to 8:00 PM
- Exclusive for Casa Fuego guests, Adults Only
Resort Information
Resort Address
Carretera Federal Chetumal-Puerto Juárez Kilómetro 282, Lt 023 2, Solidaridad, 77710 Playa del Carmen, QROO, Mexico
Check-in Policy
Check In: 3:00 PM
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds
Check Out: 12:00 PM
Hotel offers luggage storage and access to the resort (not the parks) for guests who have checked out until 6:00 PM