Hotel Xcaret Repeat Retreat

June 24th – 28th, 2024

WELCOME, FAMILY & FRIENDS!

We are so excited to be able to return to Hotel Xcaret Mexico in gorgeous Playa del Carmen, Mexico for our family and friends’ trip!

Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding & group travel company, have been amazing in helping us with all the resort details. We have set up a room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all of us in reserving our rooms for our trip June 24th – 28th, 2024.

Should you have any questions related to traveling, please contact Mia. She is our dedicated reservation specialist for this trip. You can reach her by email at mia@yellowumbrellaevents.com or call 512-955-1320.

**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**

Table of Contents: Click on a line below to skip to section.

Accommodations

Hotel Xcaret Mexico is an exclusive resort especially designed with charming and luxurious spaces. Free your senses as you merge with the majesty of the Mexican Caribbean and the tropical jungle.

The eco-integrating design adapts the architecture to the landscape in a delicate and caring manner. The coves, rivers, caves and jungle, are present throughout the resort, where everything flows under the principle of sustainability. As a result of this, Hotel Xcaret, is the first resort in the American Continent, to be the recipient of an EarthCheck certification for “Planning and Design”.

The rooms at Hotel Xcaret have been designed to bring in nature to you, wherever you are in your room. The combination of comfort, art and contemporary design in its interiors fully enhances the essence of the Mexican experience.

The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.

The adrenaline and inspiration continue with unlimited access to seven (7) of the most iconic and loved parks in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, Xenses, and Xavage, as well as deluxe tours to Xenotes and Xichen, and new sailing tours by Xcaret Xailing. All parks and tours include round-trip transportation. Some parks and tours require a prior reservation.

Trip Deposit & Payment Schedule

A payment equal to 50% of your room total is all you need to reserve your room.
Tuesday, January 16th, 2024 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
Full payment of your trip is due by Tuesday, April 16th, 2024 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
You are responsible for booking your own flights but we still need your flight info by Friday, May 10th‎, ‎2024 to give to Hotel Xcaret's transportation company. You can send that to us by filling out the form on this page.
You will fly into Cancun International Airport (CUN). This is where the transportation company will pick you up.

In-Room Amenities

1 King size bed or 2 Double beds (subject to availability)
55” flat-screen TV
Cable / Satellite TV
Coffee and tea maker/Minibar restocked daily
Mexican-style hammocks on the balcony
Vanity Mirror/Hairdryer
Iron and ironing board
Work desk/Security box
Turn-down service
Free wireless internet access
Direct-dial telephone ($)
Private bath with rain shower
Jacuzzi

Additional Nights Stay

If you would like to arrive earlier than Monday, June 24th, 2024, or stay past Friday, June 28th, 2024, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests Upon Arrival at Hotel Xcaret

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

Child Room Rates

Child Care

Room Category in Room Block

The room categories listed above were specifically selected for the contracted room block for this trip. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

**NOTE: The rates listed below are only available until January 16th, 2024.

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.**

Garden Suite

(Viento, Espiral, or Tierra Building)

*Building location not assigned until you check-in.

Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.

Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.

Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,488.00	$1,984.00	$2,480.00	$2,976.00	$3,472.00
Double Occupancy	$1,200.00	$1,600.00	$2,000.00	$2,400.00	$2,800.00
Triple Occupancy	$1,098.00	$1,464.00	$1,830.00	$2,196.00	$2,562.00
Child (ages 6 – 17)	$900.00	$1,200.00	$1,500.00	$1,800.00	$2,100.00

River Suite

(Viento or Espiral Building)

*Building location not assigned until you check-in.

Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,557.00	$2,076.00	$2,595.00	$3,114.00	$3,633.00
Double Occupancy	$1,254.00	$1,672.00	$2,090.00	$2,508.00	$2,926.00
Triple Occupancy	$1,152.00	$1,536.00	$1,920.00	$2,304.00	$2,688.00
Child (ages 6 – 17)	$942.00	$1,256.00	$1,570.00	$1,884.00	$2,198.00

Ocean View Suite

(Tierra or Espiral Building)

*Building location not assigned until you check-in.

Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,626.00	$2,168.00	$2,710.00	$3,252.00	$3,794.00
Double Occupancy	$1,311.00	$1,748.00	$2,185.00	$2,622.00	$3,059.00
Triple Occupancy	$1,203.00	$1,604.00	$2,005.00	$2,406.00	$2,807.00
Child (ages 6 – 17)	$984.00	$1,312.00	$1,640.00	$1,968.00	$2,296.00

River Suite Adults-Only

(Fuego Building, 18+)

Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size w/ a sofa bed. 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy	$1,809.00	$2,412.00	$3,015.00	$3,618.00	$4,221.00
Double Occupancy	$1,461.00	$1,948.00	$2,435.00	$2,922.00	$3,409.00
Triple Occupancy	$1,338.00	$1,784.00	$2,230.00	$2,676.00	$3,122.00

What’s the difference between the Adults-Only Suites and the other Suites?

The Adults-Only Suites are located in two different buildings, the Fuego building and the Agua building (Spa rooms). These two sections of the resort only allow guests aged 18 and above. If you stay in a different room category other than an Adults-Only room category you will not have access to these buildings.

The Fuego building Adults-Only room categories include the following additional perks:

Access to the adults-only Fuego rooftop pool and bar
Access to an additional restaurant, Fuego Restaurant, located in the Fuego building (available for non-Fuego guests for an additional fee)
A small private cove area beach and lounge area
A premium outdoor bar on the lower level of the building
Private check in and check out in the Fuego building
Butler service
Private fitness center, exclusive to the Fuego building

Guests staying in the Agua building DO NOT have access to the Fuego building!

*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation by January 16th, 2024 you are only responsible for the $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.

If you cancel your reservation between January 17th, 2024, and April 16th, 2024, you will be responsible for 50% of your room total. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.

If you cancel your reservation or reduce the number of nights in your reservation on or after April 17th, 2024, you are responsible for 100% of your room total. If you have travel insurance you can file a claim to get a refund based on their terms.

Additionally, the resort will not allow the following modifications/changes to your reservation on or after April 16th, 2024:

Downgrading a room category
Decreasing the number of nights in your reservation
Removing a guest from your reservation (reducing the occupancy level in your room)

This resort will not allow any changes, including name changes, to your reservation after June 3rd‎, ‎2024.

What can you do with your reservation between April 16th, and June 3rd‎, ‎2024?

Upgrade your room category, if an upgraded room category is available.
Add extra nights, if additional nights are available.
Add an additional guest or make a name change.

The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.

Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.

If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.

If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.

Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**

FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without insurance, there may be no way to recoup any losses, costs, or expenses incurred and the price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.

Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.

Click here to purchase Travel Insurance

This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.

If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.

When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.

The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.

We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Included Ground Transportation

Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
*Gratuities are not included*

Transportation operates every 30 minutes starting at 5:45 a.m. through 9:00 p.m. and every 1 hour from 9:45 p.m. through 5:45 a.m.

For Arrivals

After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret” (see pictures below).

You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-share and may be a representative for your hotel, but are not your transportation provider.

For Departures

Please see the Concierge desk at least one day before departure to register for your transfer back to the airport. The customer service telephone number is +011 52 (984) 159-1600.

IMPORTANT:

Hotel Xcaret’s included shuttle transportation ONLY offers service from the Cancun (CUN) Airport to Hotel Xcaret and back to the Cancun (CUN) airport.
This transportation is a complimentary service that is included in your reservation rate and has no cash value, so there are no reductions in price or refunds if the transportation is not used.
The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun Airport.
Officially, shuttle transportation services are only provided for your actual check-in and check-out dates. If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret on your actual check-in/check-out dates.

Some guests who arrived earlier than their official check-in date have found success in receiving the included transportation by returning to the arrivals section of the Cancun airport on their actual check-in date, but some guests have not been able to access this area due to airport security protocols. The official word from the resort is that this is not allowed, so if you plan to attempt to utilize the shuttle transportation in this way, please note that this will be at your own risk. If you attempt to return and are not able to access the Cancun Airport arrival section or are denied shuttle transportation once on site, you will be responsible for your own transportation to the resort and the costs associated with this; the resort and Yellow Umbrella Events are unable to assist you with alternate transportation.

If you plan to go anywhere other than the Cancun airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. Yellow Umbrella Events cannot make this request for you.

Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the Cancun Airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.

Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.

Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation, for the best experience. Past clients have used Happy shuttle to book accessible transportation. Click here to visit their website.

Room Reservation FAQ’s

Do I need to make dinner and park reservations?

It is recommended you make reservations 30 days prior to arriving. FYI, Yellow Umbrella Events will send everyone an email with your confirmation numbers and instructions on how to make reservations about 30-35 days before you depart.

How do I set up childcare while at the resort?

We wanted to provide you with the resort’s approved childcare vendor, Kangaroo Babysitting Services. Here is a link to their website so you can ask them any questions and schedule your childcare.

https://babysitting.com.mx/

Does the transportation company have a car seat for my baby?

Hotel Xcaret has its own private bus that picks you up at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.

Can I use a different credit card to make additional payments?

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.

Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?

Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.

Can I make additional payments before the final payment date?

Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.

Can I set up a payment schedule?

Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.

I filled out the reservation form but I didn’t get an immediate confirmation.

When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.

Can I add someone else to my room after I’ve made my reservation?

Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.

The other person in my room can’t make it. Can I switch them with someone else?

Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date

Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.

I can’t make it to the trip and need to cancel my reservation. What do I do now?

First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.

Will everyone in our group have rooms next to each other?

No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.

Can I request a room next to someone else?

When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.

Do I need to take electrical converters?

No. Mexico has the same electrical outlets as we do in the U.S.

Can I smoke/vape in Mexico?

Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. The resort has recently added designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.

If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

PARKS & TOURS

XCARET PARK

Nature, gastronomy, archaeology, and spectacular traditions come together to celebrate life in this family park, the most emblematic of the country. Coming to Xcaret is to fall in love with the greatness of Mexico.

You can also enjoy Mexican cuisine and get to know more about the Mayan civilization up close, at the ancient Polé archaeological site, as well as at special events such as the Sacred Mayan Journey (available only on certain dates).

XOXIMILCO CANCÚN

The only fiesta for the whole family! Have fun at a traditional Mexican fiesta, as you dance and sing with live Mariachi aboard colorful barges along the canals of Xoximilco. You can also enjoy our Theme Nights! Xoximilco Retro, on Tuesdays and Fridays, bring back the 90s hits, and on Thursdays you can live the nights of Juan Gabriel.

In addition, you’ll delight with traditional cuisine, open beer and tequila bar, games and your personal party host.

XAVAGE PARK

Unleash your wild side in extreme adventures.

Whether you prefer adrenaline activities or something more peaceful, Xavage has an option for you. Enjoy an entertaining kayak ride, and overcome the challenges of a fun ropes course suspended in the air. Additionally, you have the option to choose between four adrenaline activities: driving an off-road vehicle on an exciting obstacle course, enjoying the speed of an unpredictable jet boat ride, flying horizontally on a zip-line, or taming the waters of the only rapids in the Riviera Maya.

For the little ones, Xavage has a section designed especially for them, where they can discover their own adventurous side.

XCARET XAILING

The ferry to Isla Mujeres is included. Board modern vessels that take you to discover this beautiful island in the Caribbean Sea. Round trip transportation to El Embarcadero Isla Mujeres by Xcaret in Cancun’s Hotel Zone is included. Monday, Wednesday, Friday & Sunday, 8:00 AM to 8:00 PM Book at Concierge.

XEL-HÁ PARK

Xel-Há is a natural park of incomparable beauty that provides everything from fun, snorkeling, food, relaxation, nature, breathtaking scenery and world-class service.

Walk or bike through the trails of the jungle of this natural wonder of Mexico. Enjoy a whole day snorkeling in the cove and in the river, and enjoy the view from the Scenic Lighthouse before descending into a natural pool.

Children and adults will be able to do zip-line activities, swim among different species of fish, and cross a fun floating bridge. In addition, you will enjoy all the food and drinks you want during your visit.

XENSES PARK

Where nothing is what it seems. At this half-day park, you will enjoy a unique sensorial experience, in two circuits with aquatic, terrestrial and aerial activities, and more than 50 fantastic scenarios as well.

Walk the Xensatorium that will take you through different ecosystems without using your sight. Cross the enigmatic Town, which will test your sense of balance. Get excited during Bird Flight, slide at full speed on Slip, and enjoy relaxing experiences at Riverlaxing, Sludgerie and the Xpá.

*NEW* Experience Xenses after dark with Xenses Night! Available Mon – Sat, 6:00 PM – 11:00 PM

XENOTES OASIS MAYA TOUR

Adventures in four cenotes amidst the jungle.Take an exclusive tour to four different kinds of cenotes, immersed in the jungle of the Riviera Maya, where you will learn the legends and mysticism hidden by each of them, as well as their Mayan guardians, the “aluxes”.

Accompanied by a guide, you can practice rappelling, kayaking and swimming, in addition to flying on zip-lines over the sacred waters.

Before the end of your tour, you will enjoy a Glam Picnic in the middle of the jungle, with wine and beer, while you relax with the exuberant nature of the surroundings.

XCARET XAILING
XUNSET CATAMARAN

Two new catamaran tours by Xcaret Xailing designed to share great moments as the sun goes down, whether it is on a high seas party with a DJ or a pleasant tour enjoying the live tunes of a sax.

Xunset Party (DJ): Wednesday & Friday, 6:00 PM – 8:30 PM.

Xunset Lover (sax): Monday, 6:00 PM – 8:30 PM.

XPLOR PARK

Be ready to share the experience. Enjoy extreme adventures, that will test your adventurous and exploratory spirit.

This exciting park, immersed in the lush Mayan jungle, offers countless activities where you can feel the thrill of flying among the trees with the highest zip-lines of the Riviera Maya, drive amphibious vehicles, and tour refreshing underground rivers through stalactite caves.

You can also enjoy juices and original nutritious smoothies, as well as an exquisite buffet whenever you want, during your visit.

XPLOR FUEGO PARK

Night adventures. Enjoy exciting activities at the only nighttime park in the Riviera Maya. Feel the adrenaline on an adventure between the jungle and the ancient underground world.

Drive amphibious vehicles through torch-lit paths, paddle with your own hands along “lava” rivers, and fly on the highest zip-lines of the Riviera Maya, flying above the trees in the middle of the night.

At the end, you can delight yourself with a delicious BBQ ribs buffet, fresh flavored waters, or just relax in front the campfire.

XICHÉN DELUXE TOUR

The magic of the past, the charm of the present. Chichén Itzá and Valladolid are two treasures worth knowing in the hands of expert guides. The first-class service, the most reliable and up-to-date information and the exquisite cuisine of La Casona de Valladolid, give the visitor a genuine experience and a significant memory of the Mayan culture.

Which parks/tours requires a reservation?

The following parks require a reservation:

Xel-Ha Park
Xenses Park
Xoximilco Cancun
Xavage Park

The following tours require a reservation:

Xichen Deluxe Tour
Xenotes Oasis Maya Tour
Xcaret Xailing
Xcaret Xailing Xunset Catamaran

When are the parks/tours open?

Park operating hours:

Xcaret Park: 8:30 AM – 10:00 PM
Xel-Ha: 8:30 AM – 6:00 PM
Xenses: 8:30 AM – 6:00 PM (Closed Sunday)
Xenses Night: 6:00 PM – 11:00 PM
XPlor: 9:00 AM – 5:00 PM (Closed Sunday)
XPlor Fuego: 5:30 PM – 11:00 PM (Closed Sunday)
Xoximilco: 4:00 PM (Mon – Sat) 7:00 PM (Mon – Th) – 11:00 PM
Xavage: 8:00 AM – 5:00 PM (Closed Sunday)

Tour operating hours:

Xenotes Oasis Tour: Mon – Sat
Xichen Deluxe Tour: Mon – Sat
Xcaret Xailing: 8:00 a.m. – 8:00 p.m., available Mon, Wed, Fri & Sun
Xcaret Xailing Xunset Catamaran: Mon 6:00 p.m. – 8:30 p.m. or Wed & Fri 6:00 p.m. – 8:30 p.m.

How often do the shuttle run between the hotel and the parks?

Shuttles run every 20 – 30 minutes to Xcaret, Xplor and Xplor Fuego. You do not need to book them. Just look for the pink shuttle with the straw roof.

Parks that require a reservation register you for the transportation to and from the parks/tours:

Xel-Ha: Pick up at 7:15 AM or 9:30 AM, Return at 4:00 PM
Xoximilco: Pick up at 3:30 PM (Mon – Sat) or 6:30 PM (Mon – Th), Return at 10:00 PM (first shift) or 1:00 AM (second shift)
Xenses: Morning shift from 8:30 AM, Afternoon shift from 1:30 PM, Night shift from 6:00 PM
Xavage: Pick up at 9:05 AM, Return at 5:00 PM
Xenotes: Pick up at 8:50 AM, Return at 5:30 PM
Xichen Deluxe: Pick up at 7:15 AM, Return at 7:30 PM

Are food and drinks included at the parks?

Yes except for Xenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.

Are there lockers at the parks?

Yes Xcaret, Xenses, Xplor and Xel-ha all have free lockers provided.

Are towels provided at parks?

Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.

How do I make a reservation?

You can reserve on site by speaking to Guest Services in the lobby or email dxguestservice@hotelxcaret.com before arriving.

Do you have maps of the parks?

You can view maps of the parks below. We currently do not have a map of Xoximilco.

Are the parks accessible?

Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.

Are any parks good for young kids?

Xel-Ha, Xcaret, & Xenses are good parks for children. Older kids will love all parks.

What is not included at Xcaret?

Here’s what is included at Xcaret Park: https://www.xcaret.com/en/

The following are not included:

Stingray Encounter
Sea Trek
Spa
Dolphins Ride
Sharks Adventure
Snuba
Temazcal
Adrenalina
Parachute
A là carte snacks and drinks
Dinner Theater (show is included but not the dinner)

What is not included at Xel-Ha?

Here’s what is included at Xel-Ha: https://www.xelha.com/en/

The following are not included:

Stingray encounter
Manatee encounter
Swim with Dolphins
Snuba Caleta / Cenote
Sea Trek
Spa
Adrenalina
Zip bike

MULUK SPA

In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.

Treatment Menu >

FITNESS

Set your workout routine in an integral training path amidst the jungle, and test your strength to its limit in three gyms, fully equipped with avant garde technology, including cardio machines, as well as free weight and integrated weight systems. Your mind and body will get into balance as you enjoy our yoga classes and other entertaining wellness activities.

BEAUTY SALON

To complement a perfect day of relaxation, we also offer beauty services and a Bridal Suite, the perfect space for the bride to get ready with her closest friends and relatives.

KIDS CLUB

At our Kids Club, the little ones will have a blast learning about the Mexican culture as they enjoy a wide array of activities that have been especially designed to let their imagination and creativity run free. It is time to create unforgettable memories with new friends!

TEENS CLUB

The Teens Club Xiipaal , which in Mayan means “teenager”, is a space specially designed for young people, the force and nature of the future of the world. The Club offers several art, sustainability and adventure workshops and activities surrounded by the incredible natural environment of Hotel Xcaret.

Dining & Bars

Hotel Xcaret has eleven (11) restaurants and eight (8) bars that will take you on a culinary journey through global flavors while offering a cozy ambiance. The dedicated attention of our staff will guide you through this exciting culinary trip. All our menus are designed to surprise your palate as well as to accommodate any dietary preferences your lifestyle might require.

To view the menus for each restaurant please click here.
To view the dress codes for each restaurant please click here.

HA’

The Chef’s signature brings the concept of the Mexican gastronomy as a personal experience. Discover the contemporary Mexican cuisine in an intimate and chic atmosphere, where, with each dish, the Chef tells a story. A contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room.

MERCADO

A 360-degree sensory tour will transport you through different endless flavors of Mexico. Fresh products, colors and vibrant textures will highlight each of the 10 stations representing a unique style from a different region. Rejoice your visual and hearing senses with dishes boosted with aromas and authentic flavors.

XIN-GAO

Indulge in a journey of flavors of the Asian cuisine through traditional and contemporary proposition in a breathtaking setting. From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience.

LAS CUEVAS

A unique culinary delight in Riviera Maya has been created specially for you. Explore Mexican specialties, blending with international trends, in a gallery of caves carved out of the peninsula rock. For dinner, the menu will take you to discover the Mexican wine through the perfect pairing with each dish. If you are in the chilling mood, just sip a glass of wine or smoke a Cuban cigar, you are cordially welcome to the Wine and the Cigar Bars.

LA TRAJINERA

Centuries ago, the canals of the Xochimilco Lake region, in the original Mexico City, were sailed by boats known as “Trajineras”. This tradition continues today and is one of the most colorful and lively activity of the city. In a Trajinera inspired setting, we recall this experience by bringing the best land and sea products enhanced by a Caribbean fumée flair.

CHIBALI

Mexican family gatherings around the table are a long-standing tradition in our culture. Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained.

FUEGO RESTAURANT

Intimate restaurant to enjoy a long after-dinner. Exciting gastronomy inspired by Mediterranean cuisine with a touch of Mexicanness, by the famous Chef Franco Maddalozzo. Suggestions for dinner range from the “Risotto de mi comadre”, an exceptional experience that combines mole, Shiitake, Foie Gras and chocolate, to the Huitlacoche ravioli in corn sauce.

BIO

Creative, fresh and healthy, our first vegan and vegetarian restaurant serves specialties exquisitely seasoned with superfoods and traditional Mexican spices. Bio is sure to make you feel in harmony with Nature. Located in a cave between the beach and the rivers, this great spot invites its guests to melt with the surroundings.

CANTINA LOS FAROLES

A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends’ and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks’ menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered.

TEATRO DEL RÍO

A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.

LAS PLAYAS

Barefoot sand chill, the sound of the waves on the background, the fumée accents from the grill mixing with the breeze. Right in front of you, countless shades of blue decorate the ocean that drape upon the coves . A fresh cuisine in the afternoon and a fusion of spices in the evening. Culinary creations that will take you over the shores of the Mediterranean up to mountains in India, and back to the Caribbean.

Featured Bars

Hotel Xcaret Mexico defines its mixology proposition as creative, fresh, cosmopolitan and unique in Riviera Maya. A complete and fun experience fills the atmosphere, going from the bars, music and fine glassware. The sommelier team has designed pairings, suggestions and tastings for you to venture and discover intriguing new trends, originating in the Old World, the New World, including of course, Mexican wines.

LOBBY BAR

A friendly, peaceful and sophisticated place, with jazz and rock happenings in English. The perfect place for starting and finishing your stay in Hotel Xcaret México in style.

CANTINA LOS FAROLES

Mexican liquors are the stars of the show in this cantina, where mezcal and other spirits rescue and bring to life the flavors of traditional Mexican cocktails. A great place for socializing, dancing and live music.

ROOFTOP BAR FUEGO

The most iconic rooftop in the Riviera Maya, thanks to its infinity pool and glass sided pool lane, offers signature, cosmopolitan mixology which goes perfectly with the cuisine in Casa Fuego and the best views of the Caribbean Sea.

POOL BARS

Enjoy the refreshing array of drinks at the pool bar, a very pleasant bar experience without getting out of the pool. Here you can find a wide variety of drinks where Caribbean cocktails had to be present. This is the perfect place to enjoy good music and refreshing mixed drinks with the Hotel Xcaret flair.

HA’

Mixology based on technology, science and art, taking us to the great capitals of the world.

WELLNESS / SPA BAR

A bar with healthy snacks and relaxing drinks such as teas, herbal teas and seasonal fruit infusions made with spices from all over the world and local, regional roots.

TRAJINERA SWIM UP BAR

Enjoy this bar while sitting in the pool; it is ideal for cooling off while enjoying the infinity view of the Caribbean Sea. Be pleasantly surprised by the recommendations of our bartenders and let them pamper you with a personalized drink.

XIN-GAO

The experience of Asian cocktails combined with a Mexican touch. Sakes, aromatic whiskies and fine teas transport you to the other side of the world.

BIO BAR

Healthy cocktails made with superfoods and cold press extracts. Natural and healthy mixology in a mystical location with a wonderful view of the coves.

PALAPA FUEGO

A hidden place worth discovering thanks to its premium drinks and privileged location in this Mayan paradise.

Resort Information

Resort Address

Carretera Federal Chetumal-Puerto Juárez Kilómetro 282, Lt 023 2, Solidaridad, 77710 Playa del Carmen, QROO, Mexico

Check-in Policy

Check In: 3:00 PM
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Check Out: 12:00 PM
Hotel offers luggage storage and access to the resort (not the parks) for guests who have checked out until 6:00 PM