Welcome, Everyone!
We are so excited to be able to share our upcoming wedding with you at Hard Rock Hotel Cancun in gorgeous Cancun, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding event company, have been amazing in helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Wednesday, December 20th, 2023.
Should you have any questions related to traveling, please contact Mia. You can reach her by email at mia@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, I recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule, In-Room Amenities
- What’s Included/Excluded in the Room Pricing
- Travel Insurance
- Ground Transportation to the Resort
- Room Pricing
- Cancellation Policy
- Room Reservation FAQ’s
- Resort Amenities (Fitness, Spa)
- Dining & Bars
- Resort Info
At our unique Cancun beach all inclusive resort, we’ve created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise, which reflects our Mexican setting and cosmopolitan flair. Enjoy Hard Rock Hotel Cancun, enjoy the authentic all inclusive resort.
Hard Rock Safe + Sound Hygiene Protocols
The SAFE + SOUND program has been developed by a team of hospitality experts in collaboration with worldwide health and sanitation specialists, such as Ecolab and NSF International. It also includes directives of key agencies, such as the World Health Organization (WHO) and the U.S. Center for Disease Control and Prevention (CDC). SAFE + SOUND is focused on enhanced cleaning practices, social interactions, and workplace protocols while ensuring transparency through the Guest and Team Member journey.
To learn more about their protocols click here.
Room Categories in Room Block
- Deluxe Ocean View King
- Deluxe Ocean View Double
- Diamond Ocean View King
- Rock Royalty Ocean View King
ROCK LEVELS & ABOVE:
**Only suites with the word “Rock” in the title have access to the Legendary Pool and VIP areas**
Check out this link for better clarification on the room categories and what they include – https://www.hardrockhotels.com/cancun/rooms-and-suites.aspx
Trip Deposit & Payment Schedule
- A payment equal to 65% of your room total is all you need to reserve your room.
- Thursday, June 15th, 2023 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- Full payment of your trip is due by Thursday, September 28th, 2023 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Additional payments towards your balance can be made at any time (monthly) by contacting Mia before the final payment is due.
- You are responsible for booking your own flights and transportation but we still need your flight info by Wednesday, September 27th, 2023 to give to the resort so they know what time you will arrive. You can send that to me by filling out the form on this page.
- You will fly to the Cancun International Airport (CUN).
Reservation Dates
- Arrive: Monday, December 18th, 2023
- Check-in is at 3:00 PM
- Ceremony: Wednesday, December 20th, 2023
- Depart: Friday, December 22nd, 2023
- Check-out is at 12:00 PM
- There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select the extra nights when you fill out the reservation form.
In-Room Amenities
- Double hydro spa tub
- Private bath with shower
- Balcony with two chairs and a table
- Mini bar with soda, bottled water, juice & domestic beer
- Purified water
- Nespresso coffee machine with capsules
- Free wireless internet
- 24-hour room service
- LCD TV with satellite
- Digital safe (laptop size)
- Individually controlled A/C
- Direct dial telephone
- Bluetooth-enabled wireless alarm clock radio
- Rock Spa® bath amenities
- Bathrobes (on request) & slippers
- Hair blow dryer
- Iron/ironing board
Included in Price
- Your chosen Room & Room Taxes
- All-Inclusive Food & Beverage
- 24 Hour Room Service
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Insurance (See Info Below)
- Ground Transportation (See Info Below)
Travel Protection
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
Click here to purchase Travel Insurance
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment. FYI, CFAR is not available for New York State residents.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
Depending on what you select and the reason for canceling, travel insurance may cover between 75% – 100% of your trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.
I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
Ground Transportation to the Resort
- Ground transportation to the resort and back to the airport is not included in the prices listed below. However, you can add them on your own by clicking on the button below.
- Any updates to your flight info or any needed changes to the transfers must be updated directly with Project Expedition at 855-782-3006. Yellow Umbrella Events does not have access to make any changes or updates.
- Before booking your transportation you must have your flight information first.
- You do not have to book your transportation through this company (Project Expedition). You are welcome to make arrangements with any transportation company you choose.
Listed Room Rates
All room rates listed below are only valid up to the day of 12/22. For any reservations past this date, we have to request new rates just for the extra nights due to the Christmas holiday.
Deluxe Ocean View King
Maximum capacity: 2 adults + 1 child (0 – 12 years). Children 13-17 are considered adults.
Bedding Options: 1 King Bed (2 beds not available, subject to availability at time of check-in)
Children’s prices are added to the single or double occupancy adult rates.
Prices listed are per person and do not include transportation or Travel Insurance. However, they do include room taxes & fees.
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| 1 Adult | $1329.00 | $1772.00 | $2215.00 | $2658.00 |
$3101.00 |
|
2 Adults |
$738.00 | $984.00 | $1230.00 | $1476.00 |
$1722.00 |
|
Child (Ages 13-17) |
Same as Adult | Same as Adult | Same as Adult | Same as Adult |
Same as Adult |
|
Child (Ages 3-12) |
$297.00 | $396.00 | $495.00 | $594.00 |
$693.00 |
|
Child (Ages 0-2) |
Free | Free | Free | Free |
Free |
Deluxe Ocean View Double
Maximum capacity: 3 guests
3 adults; 2 adults + 1 child (0 – 17 years); 1 adult + 2 children (0 – 17 years)
Bedding Options: 2 Double Beds (subject to availability at time of check-in)
Children’s prices are added to the single or double occupancy adult rates.
Prices listed are per person and do not include transportation or Travel Insurance. However, they do include room taxes & fees.
|
3 Nights |
4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|
1 Adult |
$1344.00 | $1792.00 | $2240.00 | $2688.00 |
$3136.00 |
|
2 Adults |
$745.50 | $994.00 | $1242.50 | $1491.00 |
$1739.50 |
|
3 Adults |
$662.01 | $882.68 | $1103.35 | $1324.02 |
$1544.69 |
|
Child (Ages 13-17) |
$495.00 | $660.00 | $825.00 | $990.00 |
$1155.00 |
| Child (Ages 3-12) | $297.00 | $396.00 | $495.00 | $594.00 |
$693.00 |
|
Child (Ages 0-2) |
Free | Free | Free | Free |
Free |
Diamond Ocean View King
Maximum capacity: 2 adults
Bedding Options: 1 King Bed (2 beds not available, subject to availability at time of check-in)
Prices listed are per person and do not include transportation or Travel Insurance. However, they do include room taxes & fees.
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
| 1 Adult | $1374.00 | $1832.00 | $2290.00 | $2748.00 | $3206.00 |
| 2 Adults | $760.50 | $1014.00 | $1267.50 | $1521.00 | $1774.50 |
Rock Royalty Ocean View King
**Only these Suites have access to the Legendary Pool and VIP areas**
Maximum capacity: 2 adults
Bedding Options: 1 King Bed (2 beds not available, subject to availability at time of check-in)
Prices listed are per person and do not include transportation or Travel Insurance. However, they do include room taxes & fees.
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
| 1 Adult | $1569.00 | $2092.00 | $2615.00 | $3138.00 | $3661.00 |
| 2 Adults | $858.00 | $1144.00 | $1430.00 | $1716.00 | $2002.00 |
*Very Important – Please Read*
If you cancel your reservation by June 15th, 2023, you are only responsible for the $100 per person cancellation fee.
If you cancel your reservation between June 16th, 2023, and September 30th, 2023, you will be responsible for 65% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation on or after October 1st, 2023, you are responsible for 100% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after October 1st, 2023:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after December 4th, 2023.
What can you do with your reservation between October 1st and December 4th, 2023??
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if I do not travel on the dates selected for this reservation.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase the travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of your reservation plus the $100 per person cancellation fee.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the non-refundable insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
To be considered a part of Jennifer & Parker’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer competitive group rates and have secured a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hard Rock Cancun as part of the wedding group.
Wedding passes are $131.00 USD per person, per day and must be purchased for guests not staying at the hotel. Wedding passes are guaranteed for purchase only on the ceremony date. When purchasing a wedding pass guests must exit the resort no later than 11:00 pm. No exceptions will be made. For guests purchasing a wedding pass, only a credit card or currency in pesos will be accepted for payment.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
Here is a link to Jennifer & Parker’s bridal registry.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send us an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. We will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid we will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, we do keep a list of people who have already made a room reservation so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
You’ve made it out here to Hard Rock Hotel in Cancun so now’s the time to live it up! We’ve got the perks of the Rock Royalty® room categories, the musical bliss of Sound of Your Stay®, and swag from the Rock Shop® waiting for you.
POOLS
Prepare for some serious relaxation with full food and beverage service alongside the exotic outdoor pools. With two swim up bars, our expansive lagoon-style pool features a kid-friendly wading pool, thrilling water sports, and three outdoor hydro spa tubs including an adults-only tub to for the ultimate in relaxation.
- Freestyle Pool
- Kid’s Pool with slide at Kids Club
- Two swim-up bars
- Two outdoor hydro spa tubs (Hall of Fame Members only)
- Two 3rd floor terrace outdoor pools (Members, VIPS, and Rock Royalty level guests only)
GOLF
Tee off at the world-class golf courses of Cancun. Call our professional staff to confirm tee times, arrange lessons, and help with club rentals. Be sure to take advantage of the lush, tropical greens of Cancun’s finest courses. Click here to learn more and book a tee time.
Hours: 7:00 am – 5:00 pm
- Riviera Cancun Golf Club
- Hard Rock Golf Club Riviera Maya
POSH BEAUTY SALON
Get ready for a night out and unleash your inner diva with a full set list of treatments at the Beauty Salon. Enjoy never-ending service from our professional and well-trained staff as we take your style to the next level of Rock & Roll glamour. After all, you’ve arrived. Now it’s time to enjoy.
Open from 9:00 am- 7:00 pm
THE LEGENDARY ROCK SPA
We want you to have the decadent life in body, mind, and soul. Choose from a lavish menu of massages, facials, and body treatments at our spa that will transport you to a different state of mind. Perfect for winding down from a tennis match or simply setting the stage for a decadent tropical escape, the Rock Spa® features 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub.
Open from 9:00 am. to 8:00 pm.
BODY ROCK FITNESS CENTER
Enjoy the Body Rock® Fitness Center and achieve your top performance with everything you need to work out and rock out during your stay. We’ve partnered with Technogym to offer you sleek, innovative training systems designed to keep you ready to hit the stage.
Open daily from 6:00 am to 8:00 pm
HARD ROCK ROXITY KIDS CLUB
Give the kids their own piece of paradise with the Hard Rock Roxity Kids Club™ . Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parents can relax knowing their little legends are in good hands. Click here to learn more.
Hours of operation*:
- 10:00 am – 1:00 pm
- 2:00 pm – 5:00 pm
THE MUSIC LAB
Introducing the ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Cancun. Click here to learn more.
- Jam Band
- Mix
- RockTube
- Studio
ROCK ROYALTY
Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Vista al Mar or Rock Star Suite room categories and let us orchestrate your stay.
ROCK SHOP
Treat yourself to some extreme retail therapy, you deserve it. Avoid the mayhem of the mass and shop in Cancun right at Hard Rock. Whether you’re shopping for beach gear, or the perfect souvenir to bring home, we have electrifying shops for every fashion and passion.
THE SOUND OF YOUR STAY
Music drives us, feeds our spirit, and inspires our lives. That’s why Hard Rock Hotel Cancun offers The Sound of Your Stay® program, an exclusive audio experience that puts our guests up close and personal with the music.
Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun. Our highly acclaimed chefs are devoted to creating unforgettable culinary experiences in our specialty restaurants. Featuring Mexican, Asiatic, Italian, and our unparalleled Steakhouse cuisines, there’s truly something for everyone in our restaurants.
FRIDA
Discover the fiery flavors, spices and passions of Mexico at Frida, in a festive atmosphere. Our buffet offers international specialties, paired with tasty margaritas and tequilas.
Hours:
Breakfast: 7:00am – 11:00am – Buffet
Lunch: 12:00 pm – 4:00 pm – Buffet
Dinner: 6:00pm – 10:30pm -International Buffet
Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
ZEN
Find your Zen at our Asiatic-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. During the evening, savor Asian specialties such as Teppanyaki.
Hours:
Breakfast: 7:00am – 11:00 am – Buffet
Dinner: 6:00pm – 10:30pm – A la carte service
Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
CIAO
Sit down to an Italian feast at our very own fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties.
Hours:
Breakfast a la carte: 7:00am – 11:00am
Lunch a la carte: 12:00pm – 3:30 pm
Dinner a la carte: 6:00pm – 10:30pm
Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.
TORO
When the sun sets on the Caribbean Sea, Toro is the place for an elegant, authentic steakhouse experience. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire just for you as you look out onto the beach. Enjoy romantic, moonlit evenings with a glass of red wine.
Hours:
Dinner: 6:00 pm – 10:30 pm – A la carte
Dress Code: Casual. Formal shorts or bermuda shorts, dress shirts, polo shirts, or formal sandals. (No wet clothes, visible bathing suit or flip flops.)
PIZZETO
Pizzeto offers artisanal brick oven-style pizzas, all made using fresh ingredients.
Hours:
Lunch: 12:00 pm – 16:00 pm – A la carte
Dinner: 6:00 pm – 22:30 pm – Buffet
IN-ROOM DINING
Use your VIP exclusivity to your advantage. Dine in the privacy of your fabulous room or suite with our 24-hour room service menu. Whether you’re craving breakfast, lunch, a romantic dinner or a late night bite, our 24-hour room service offers an extensive menu of gastronomic goodies and beverages to please your palate.
Hours: Daily, 24-hour
FEATURED BARS
Rock stars are known for being demanding. They ask for and get the best in the world. And at the All Inclusive Hard Rock Hotel Cancun, we wouldn’t have it any other way. Relax with a fine bottle of wine from our world-class collection of vintages, all rated 85 or higher. If an aperitif or cocktail is more your style, we’ll prepare a signature handcrafted cocktail with top shelf liquor then dance the night away with live DJ entertainment.
SMASH BAR
Hours: 11:00 am – 1:00 am
AMPHITHEATER
Hours: Bar service during shows on select nights: 9:00 pm – 10:00 pm
DIEGO
Hours: 11:00 am – 11:00 pm
FLOAT POOL BAR
Hours: 11:00 am – 6:00 pm
SPLASH BAR
Hours: 11:00 am – 5:00 pm
DIVE POOL BAR
Hours: 11:00 am – 6:00 pm
HEALTHY BAR
Hours: 11:00 am – 4:00 pm
Resort Address
- Blvd. Kukulcan 14.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Check-in Policy
- Check-In: 3:00 PM
- Check Out: 12:00 PM
- The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.