There’s a lot of information on this page. This video will highlight & explain important information for you. Please watch it when you have time.

Room Category in Room Block

• Junior Suite Spa or Pool View – 19 Rooms Available
• Junior Swim-Up Suite Spa or Pool view – 0 Room Available

Room quantities will change as new reservations are made and may not be 100% accurate at the time of your room reservation request.

The room category listed above was selected by Leah & Charlie for their contracted room block. There are only a certain number of rooms available (listed above) and are on a first-come, first-serve basis. 

If it shows that there are no more rooms available you can still request it when you fill out the room registration form. I will then contact the resort to see if they have it available and let you know.

Trip Deposit & Payment Schedule

• A $100.00 per person payment is all you need to reserve your room.
• November 3rd, 2020 is the deadline to get a guaranteed reserved room. Any reservations requested after that date are based on availability and not guaranteed.
• An amount equal to 2 nights stay is due by November 4th, 2020.
• The full payment of your trip is due by January 12th, 2021.
• Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due. We can even set-up an automatic monthly payment schedule.

Reservation Dates

• Arrive: Wednesday, April 14th, 2021
• Wedding Ceremony: Thursday, April 15th, 2021
• Depart: Sunday, April 18th, 2021
• There is a 3-night minimum stay for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form and I will check with the resort to ensure availability.

In-Room Amenities

• L-shaped sofa
• Expansive private balcony with a lounge bed for two
• In-suite jacuzzi for two
• Walk-in closet
• Full marble bathroom including a rain shower for two, a separate water closet, and double vanities equipped with hairdryer, scale, vanity mirror, and toiletries
• Minibar stocked with beer, juices, soft drinks, water, and snacks included in your stay
• In-suite premium liquor and wine bottle selection
• Espresso coffee machine
• Bathrobes & slippers for use during your stay
• 55” flat-screen TV
• Pillow menu
• Free wireless Internet
• Air conditioning with in-suite climate control
• Wireless direct-dial phone with free calls to the USA and Canada
• Alarm clock with iPod connectivity
• Electronic in-suite safe (laptop size)
• Garment steamer
• 24-hour room service
• Service box for room service
• Turndown service

Additional Nights

If you would like to arrive earlier than Wednesday, April 14th or stay past April 18th, please let us know when you fill out the room reservation form. I just need to confirm availability and pricing with the resort.

Riviera Maya & Cancun area Eco Tax

*As of January 1st, 2019, The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax applicable to all visitors per room per night. A tax of 26 Mexican pesos, (approx. 1.40 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel upon check-out. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

Included in Price

• Room taxes
• All-Inclusive Food & Beverage
• Standard Private Round Trip Airport Transfers
• Free calls to the U.S.A. and Canada
• 24 Hour Room Service

Excluded in Price

• Airfare. You are responsible for reserving your own flights.
• Trip Insurance (Prices Below): I highly recommend getting insurance but you have the option to decline when filling out the room reservation form. (Learn more about the insurance here).

Travel Protection

Having travel protection is definitely important and I recommend it for everyone. I personally buy it for trips. However, the option to purchase travel insurance is solely up to you.

Depending on the option you select it may cover between 75% – 100% of a trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.

There are 2 different kinds of policies to choose from and since I’m not an insurance agent and therefore cannot answer questions regarding any travel insurance policies I have found that this is the easiest way to compare them. This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.

Click here for Travel Insurance Options

You will need to answer a few questions about your trip and then you’ll receive policy options and pricing. This link will give you 2 different plan options (Worldwide Trip Protector Plus & Worldwide Trip Protector) as well as optional add-on coverage for other areas of your trip.

The “Worldwide Trip Protector Plus” policy option includes CFAR (Cancel for Any Reason). However, you must purchase the insurance no later than 21 days from the day you make your reservation. FYI, CFAR is not available for New York State residents.

The Worldwide Trip Protector plan, which does not include the CFAR option, can still be purchased after 21 days from the time you booked but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.

I strongly suggest that you call and verify what each policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.

FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.

Junior Suite Spa or Pool View

19 Rooms Available

Bedding Option: 1 King or 2 Queen Beds

Maximum capacity: Up to 3 Adults. Prices include round-trip private transportation but not include Travel Insurance.

3 Nights

• Single Occupancy – $1197.66
• Double Occupancy – $822.66 per person
• Triple Occupancy – $807.66 per person

4 Nights

• Single Occupancy – $1574.66
• Double Occupancy – $1074.66 per person
• Triple Occupancy – $1054.66 per person

5 Nights

• Single Occupancy – $1951.66
• Double Occupancy – $1326.66 per person
• Triple Occupancy – $1301.66 per person

6 Nights

• Single Occupancy – $2328.66
• Double Occupancy – $1578.66 per person
• Triple Occupancy – $1548.66 per person

7 Nights

• Single Occupancy – $2705.66
• Double Occupancy – $1830.66 per person
• Triple Occupancy – $1795.66 per person

Junior Swim-Up Suite Spa or Pool View

0 Rooms Available

Bedding Option: 1 King Only

Maximum capacity: Up to 2 Adults. Prices include round-trip private transportation but not include Travel Insurance.

3 Nights

• Single Occupancy – $1275.66
• Double Occupancy – $873.66 per person

4 Nights

• Single Occupancy – $1678.66
• Double Occupancy – $1142.66 per person

5 Nights

• Single Occupancy – $2081.66
• Double Occupancy – $1411.66 per person

6 Nights

• Single Occupancy – $2484.66
• Double Occupancy – $1680.66 per person

7 Nights

• Single Occupancy – $2887.66
• Double Occupancy – $1949.66 per person

Room Reservation FAQ’s 

Where can I find their Wedding Website & bridal registry?
We currently do not have that information. Please reach out to the bride and groom and ask them, please.

Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as I receive the information I’ll make the payment and email you the receipt.

Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell me who will be using another credit card. You can then submit their credit card info to me by filling out the form on this page.

Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send me an email telling me how much you want to pay and if I should use the credit card I have on file for you. If you want to use a different credit card you can send it to me by filling out the form on this page.

Can I set up a payment schedule?
Yes. Just email me with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.

I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to me so I can review it first. If I have any questions I will reach out to you for verification. As long as everything looks good I will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.

Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, I suggest you go ahead and secure your reservation now and then add them later.

The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send me an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once I have this information I’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.

I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send me an email (I have to have it in writing) letting me know you need to cancel your reservation. I will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid I will request the room cancellation.

If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.

If you did not purchase the travel insurance you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.

I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, I do keep a list of people who have already made a room reservation and those who have emailed letting me know they will not be attending the wedding so I can send an update to the wedding couple.

Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.

Can I request a room next to someone else?
When you make your reservation you can send the request to me in the “Additional Information” section at the bottom of the reservation form and I will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.

Do I need to take electrical converters
No. Mexico has the same electrical outlets as we do in the U.S.

MIILÉ SPA

Fitness Center

A world-class fitness center awaits with state-of-the-art equipment, expert trainers, and everything imaginable to fuel the mind, body, and soul. Elevating the hotel gym, our wellness sanctuary offers everything from yoga to hydro fitness and even group training classes.

At Excellence Playa Mujeres, wellness is a culture for everyone, no matter where they are in their fitness journey. Whether you prefer to have our dedicated trainers guide you through an empowering workout or workout on your own, you’ll find the perfect option.

• Yoga classes
• Variety of training classes
• Weight training area
• treadmills and step machines
• Personal trainer
• Scenic trails for walking and jogging

Activities & Entertainment

• 7 total swimming pools, including 3 for Excellence Club
• 4 total independent hot water jacuzzis, including 2 for Excellence Club
• 5 pool-integrated whirlpools
• Kayaking, Snorkeling gear
• Deep-sea fishing*
• Private yacht excursions*
• Scuba diving with instruction*
• Sailing, Paddleboarding
• Fat bikes
• Aerobics and water aerobics
• Water polo
• Yoga classes, Jogging
• Spanish lessons, Dance lessons, Cooking lessons
• Beach volleyball, Beach soccer, Tennis, Football, Table tennis
• Darts, Board games, Archery, Air rifle shooting, Billiards
• Fitness center *Extra cost, not included

DINING & BARS

Toscana

Barcelona

Agave

Spice

Chez Isabelle

Basmati

Flavor Market

The Lobster House

The Grill

Las Olas

Martini

Hours: 9:00 am – 1:00 am

Taking center stage in our main lobby is a sweeping bar that celebrates the iconic cocktail – the martini. Named after its signature drink, Martini offers an array of artful takes on the legendary libation. Whether you prefer extra dirty, dry, fruity, shaken, or stirred, Martini has the perfect ‘tini waiting for you.

^{DRESS CODE For ladies: Long pants, capri pants, or skirt with a blouse, or a dress. For gentlemen: Long dress pants and collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed.}

Prelude

Hours: 10:00 am – 1:00 am

Enjoy your coffee with a side of sunshine at Prelude, our outdoor bistro that brews up delicious espresso drinks all day long. With a menu of your favorite beverages, Prelude ensures your cup of joe is always on hand. For those who want their caffeine on the side of extraordinary, our baristas can even flambée your midday pick-me-up.

Blue

Hours: 10:00 am – 6:00 pm

For those seeking resorts with swim-up bars, Blue awaits at Excellence Playa Mujeres. Ensuring you never have to leave the cool comfort of the pool, our staff is always on-hand to shake up and serve your favorite drinks.

Sol

Hours: 9:00 am – 5:00 pm

Light fare and refreshing cocktails await at Sol, our poolside bar that serves up delicious wood-fired oven pizzas and colorful salads throughout the day. Guests can rejuvenate after a midday swim with lunch and drinks under the Caribbean sun while our attentive staff tends to your every whim.

Aroma

Hours: 7:00 am – 10:00 pm

With small-batch roasted beans, freshly baked pastries, and artisanal espresso drinks, Aroma is your favorite neighborhood coffee shop set in the Caribbean. Expertly trained baristas brew up your favorite morning beverages while the sweet smell of baked goods ensure you start your day off right.

^{DRESS CODE Shorts, bermudas, sarongs and t-shirts are welcome. Sleeveless t-shirts (for men), tank tops, wet clothes, and swimsuits are not allowed. Footwear must be worn at all times.}

Stars

Hours: 6:00 pm – 1:00 am

Conveniently located within our theater, Stars is the perfect precursor to our nightly entertainment and live shows. Here, evening cocktails and exciting conversation combine to make the perfect recipe for an amazing night with friends and family.

^{DRESS CODE For ladies: Long pants, capri pants, or skirt with a blouse, or a dress. For gentlemen: Long dress pants and collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed}

X Lounge

Hours: 6:00 pm to 9:00 pm

Take in sweeping ocean views and order up your favorite libation as the sounds of live music paint the perfect afternoon. Situated directly on the sand, XLounge invites you to indulge in an ice-cold beverage with the sand in your toes and and the ocean breeze as a relaxing backdrop to your day.

^{DRESS CODE For ladies: Long pants, capri pants, or skirt with a blouse, or a dress. For gentlemen: Long dress pants and collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed.}

Revive

Hours: 8:00 am – 4:00 pm

Welcome to Revive, where healthy living and revitalizing offerings are always on the menu. Here, nutrient-packed smoothies and fresh-squeezed juices and elixirs are on-hand for a morning treat, midday pick-me-up, or post workout revival. Organic produce and locally-grown ingredients ensure healthy habits and everyday wellness are ready to fuel you from the inside out.

Habana Cigar Bar Lounge

Hours: 3:00 pm to 11:00 pm

Cigar aficionados will delight in Habana, a sophisticated space offering a premium selection of cigars curated by the world’s finest tobacconists. A rare standout among standard Cancun bars, it’s the kind of space that inspires unforgettable conversations over a smooth beverage and a world-class cigar.

^{DRESS CODE For ladies: Long pants, capri pants, or skirt with a blouse, or a dress. For gentlemen: Long dress pants and collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed.}

Excellence Club Lounge

Hours: 7:00 am to 11:00 pm

Members of the Excellence Club are invited to unwind in our exclusive lounge, an upscale retreat complete with delicious bites, soothing ambience, and a sophisticated bar. The ultimate in over-the-top luxury, the Excellence Club Lounge is a relaxing respite from the excitement of your day.

^{DRESS CODE For ladies: Long pants, capri pants, or skirt with a blouse, or a dress. For gentlemen: Long dress pants and collared shirt. Casual shoes or elegant sandals must be worn. T-shirts, tank tops, shorts, beach sandals, and flip flops are not allowed.}

Cielo

Hours: 9:00 am – 5:00 pm

Located just steps away from the beach and the pool, Cielo combines the beauty of the Caribbean with the exclusivity of the Excellence Club. Unparalleled service, refined culinary offerings, and an array of refreshing cocktails truly make Cielo heaven on earth.

RESORT INFORMATION

Resort Address

• Prolongación Bonampak S/N Mz. 1 Lt.10 Sm. 3 Condominio Playa Mujeres Sm. 3 Condominio Playa Mujeres, 77400 Q.R., Mexico

Check-in Policy

• Check-In: 3:00 PM
• Check Out: 12:00 PM
• The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.