Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at Hotel Xcaret Arte (Adults-Only, 16+) in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding event company, have been amazing in helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Saturday, May 27th, 2023.
Should you have any questions related to traveling, please contact Monica. You can reach her by email at monica@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule, In-Room Amenities
- Americans with Disabilities Act
- What’s Included/Excluded in the Room Pricing
- Travel Protection
- Room Pricing
- Cancellation Policy
- Room Reservation FAQ’s
- Resort Amenities (Xcaret Parks, Fitness, Spa)
- Dining & Bars
- Resort Info
Hotel Xcaret Arte is a hotel experience in front of the Caribbean Sea, that makes hospitality a sensitive proof of the artistic wealth and sustainability in Mexico.
Hotel Xcaret Arte is a homage to the best Mexican artist. It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexico´s culture, 9 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush.
All-Fun Inclusive
The All-Fun Inclusive™ concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. Transportation airport-hotel-airport and hotel-parks-hotel is also included.
Welcome to Hotel Xcaret Arte, welcome home!
Room Category in Room Block
1. River Suite
2. River Suite Adults-Only (Artists Building, 18+)
3. Swim Up Garden Suite
4. Ocean Front Suite Adults-Only (Artists Building, 18+)
5. Swim-Up Ocean Front Suite Adults-Only (Artists Building, 18+)
The room categories listed above were selected by L’Erin & Chris for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Trip Deposit & Payment Schedule
- A payment equal to 50% of your room total is all you need to reserve your room.
- Monday, January 9th, 2023 is the deadline to get an available room in the room block. Any reservations requested after that date are based on availability and are not guaranteed.
- Full payment of your trip is due by Tuesday, March 21st, 2023 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Additional payments towards your balance can be made at any time (monthly) by contacting Monica (monica@yellowumbrellaevents.com) before the final payment is due.
- You are responsible for booking your own flights but we still need your flight info by Wednesday, April 19th, 2023. You can send that to me by filling out the form on this page.
- You will fly to the Cancun International Airport (CUN). This is where the transportation company will pick you up.
Reservation Dates
- Arrive: Thursday, May 25th, 2023
- Check-in is at 3:00 pm
- Ceremony: Saturday, May 27th, 2023
- Depart: Monday, May 29th, 2023
- Check-out is at 12:00 pm
- There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
In-Room Amenities
- 1 King size bed or 2 double beds (subject to availability)
- Air conditioning
- 55” flat-screen TV
- Cable / Satellite TV
- Coffee and tea maker/Minibar restocked daily
- Mexican style hammocks on the balcony
- Vanity Mirror/Hairdryer
- Iron and ironing board
- Work desk/Security box
- Turn-down service
- Free wireless internet access
- Direct-dial telephone ($)
- Private bath with rain shower
- Jacuzzi
Americans with Disabilities Act
Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation, for the best experience. Past clients have used Happy shuttle to book accessible transportation. Click here to visit their website.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Non-Stop Shared Airport Transfers
- Unlimited access to Xcaret Parks and Deluxe Tours listed in “Amenities” section below.
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Protection (See Below)
Adding Additional Nights
If you would like to arrive earlier than Thursday, May 25th, 2023, or stay past Monday, May 29th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.
Adding Nights once You Arrive at Hotel Xcaret Arte
As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.
Travel Protection
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
Click here to purchase Travel Insurance
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment. FYI, CFAR is not available for New York State residents.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
Depending on what you select and the reason for canceling, travel insurance may cover between 75% – 100% of your trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.
I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
River Suite
Maximum capacity: Up to 3 adults OR 2 adults + 1 young adult, 16 to 18 years old OR 1 adult + 2 young adults, 16 to 18 years old. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Queen beds w/ a sofa bed (not guaranteed, subject to availability at time of check-in).
Room Rates Listed Below are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| Single Occupancy |
$1,503.00
|
$2,004.00
|
$2,505.00
|
$3,006.00
|
$3,507.00
|
| Double Occupancy |
$1,212.00
|
$1,616.00
|
$2,020.00
|
$2,424.00
|
$2,828.00
|
|
Triple Occupancy |
$1,113.00
|
$1,484.00
|
$1,855.00
|
$2,226.00
|
$2,597.00
|
River Suite Adults Only (Artists Building, 18+)
Maximum capacity: Up to 3 adults (18+). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed w/ a sofa bed (2 Queen Beds not available).
Room Rates Listed Below are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| Single Occupancy |
$1,755.00
|
$2,340.00
|
$2,925.00
|
$3,510.00
|
$4,095.00
|
| Double Occupancy |
$1,416.00
|
$1,888.00
|
$2,360.00
|
$2,832.00
|
$3,304.00
|
|
Triple Occupancy |
$1,299.00
|
$1,732.00
|
$2,165.00
|
$2,598.00
|
$3,031.00
|
Swim Up Garden Suite
Maximum capacity: Up to 3 adults OR 2 adults + 1 young adult, 16 to 18 years old OR 1 adult + 2 young adults, 16 to 18 years old. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Queen beds w/ a sofa bed (not guaranteed, subject to availability at time of check-in).
Room Rates Listed Below are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| Single Occupancy |
$1,851.00
|
$2,468.00
|
$3,085.00
|
$3,702.00
|
$4,319.00
|
| Double Occupancy |
$1,494.00
|
$1,992.00
|
$2,490.00
|
$2,988.00
|
$3,486.00
|
|
Triple Occupancy |
$1,368.00
|
$1,824.00
|
$2,280.00
|
$2,736.00
|
$3,192.00
|
Ocean Front Suite Adults-Only (Artists Building, 18+)
Maximum capacity: Up to 3 adults (18+). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed w/ sofa bed (2 Queen Beds not available).
Room Rates Listed Below are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| Single Occupancy |
$2,007.00
|
$2,676.00
|
$3,345.00
|
$4,014.00
|
$4,683.00
|
| Double Occupancy |
$1,620.00
|
$2,160.00
|
$2,700.00
|
$3,240.00
|
$3,780.00
|
|
Triple Occupancy |
$1,485.00
|
$1,980.00
|
$2,475.00
|
$2,970.00
|
$3,465.00
|
Swim-Up Ocean Front Suite Adults-Only (Artists Building, 18+)
Maximum capacity: Up to 3 adults (18+). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Queen Beds w/ a sofa bed (not guaranteed, subject to availability at time of check-in).
Room Rates Listed Below are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| Single Occupancy |
$2,136.00
|
$2,848.00
|
$3,560.00
|
$4,272.00
|
$4,984.00
|
| Double Occupancy |
$1,722.00
|
$2,296.00
|
$2,870.00
|
$3,444.00
|
$4,018.00
|
|
Triple Occupancy |
$1,578.00
|
$2,104.00
|
$2,630.00
|
$3,156.00
|
$3,682.00
|
What’s the difference between the “Adults”/”Artists” category suites and the other Suites?
Hotel Xcaret Arte is a 16 years old and older resort. All guests ages 16 years and older are allowed at the resort. However, one building – Artists House – is only for those 18 years and older. Only guests staying in the “Artist” category rooms have access to the Artists building. If you stay in a different room category you will not have access to this area.
The room layouts and design are the same in the entire resort but the inclusions and amenities are the difference.
Exclusive to Artists (Adults only) building is the Artists rooftop pool and bar, the private adults-only restaurant (Kibi Kibi), private check-in and check out at the Artists building lobby, butler service, a fitness center that’s exclusive to Artists guests, and the exclusive Artists workshops.
Reservation Cancellation Policy (Very Important – Please Read)
If you cancel your reservation by January 9th, 2023, you are only responsible for the $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation between January 10th, 2023, and March 20th, 2023, you will be responsible for 50% of your room total. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation or reduce the number of nights in your reservation on or after March 21st, 2023, you are responsible for 100% of your room total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after March 21st, 2023:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after May 11th, 2023.
What can you do with your reservation between March 21st and May 11th?
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase the travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of your reservation plus the $100 per person cancellation fee.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the non-refundable insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
To be considered a part of L’Erin & Chris’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer competitive group rates and have secured a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hotel Xcaret Arte as part of the wedding group.
If you stay at a different hotel/resort other than Hotel Xcaret Arte you will be considered a Non-Guest and will be charged an additional fee of $80.00 per adult to attend the wedding ceremony and related events. Guests 16 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
Here is a link to L’Erin & Chris’s personal wedding website & bridal registry.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send us an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. We will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid we will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, we do keep a list of people who have already made a room reservation so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
Hotel Xcaret has its own private bus that picks you up at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe Tours to Xenotes and Xichen, with round-trip transportation included. Some parks and tours require a prior reservation.
XCARET PARK
Nature, gastronomy, archaeology, and spectacular traditions come together to celebrate life in this family park, the most emblematic of the country. Coming to Xcaret is to fall in love with the greatness of Mexico.
You can also enjoy Mexican cuisine and get to know more about the Mayan civilization up close, at the ancient Polé archaeological site, as well as at special events such as the Sacred Mayan Journey (available only on certain dates).
For a map of the park click here.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XEL-HÁ PARK
Xel-Há is a natural park of incomparable beauty that provides everything from fun, snorkeling, food, relaxation, nature, breathtaking scenery and world-class service.
Walk or bike through the trails of the jungle of this natural wonder of Mexico. Enjoy a whole day snorkeling in the cove and in the river, and enjoy the view from the Scenic Lighthouse before descending into a natural pool.
You will be able to do zip-line activities, swim among different species of fish, and cross a fun floating bridge. In addition, you will enjoy all the food and drinks you want during your visit.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XPLOR PARK
Be ready to share the experience. Enjoy extreme adventures, that will test your adventurous and exploratory spirit.
This exciting park, immersed in the lush Mayan jungle, offers countless activities where you can feel the thrill of flying among the trees with the highest zip-lines of the Riviera Maya, drive amphibious vehicles, and tour refreshing underground rivers through stalactite caves.
You can also enjoy juices and original nutritious smoothies, as well as an exquisite buffet whenever you want, during your visit.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want
XOXIMILCO CANCÚN
The only fiesta for the whole family! Have fun at a traditional Mexican fiesta, as you dance and sing with live Mariachi aboard colorful barges along the canals of Xoximilco. You can also enjoy our Theme Nights! Xoximilco Retro, on Tuesdays and Fridays, bring back the 90s hits, and on Thursdays you can live the nights of Juan Gabriel.
In addition, you’ll delight with traditional cuisine, open beer and tequila bar, games and your personal party host.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XENSES PARK
Where nothing is what it seems. At this half-day park, you will enjoy a unique sensorial experience, in two circuits with aquatic, terrestrial and aerial activities, and more than 50 fantastic scenarios as well.
Walk the Xensatorium that will take you through different ecosystems without using your sight. Cross the enigmatic Town, which will test your sense of balance. Get excited during Bird Flight, and enjoy relaxing experiences at Riverlaxing, Sludgerie and the Xpá.
You can also slide at full speed on Slip.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XPLOR FUEGO PARK
Night adventures. Enjoy exciting activities at the only nighttime park in the Riviera Maya. Feel the adrenaline on an adventure between the jungle and the ancient underground world.
Drive amphibious vehicles through torch-lit paths, paddle with your own hands along “lava” rivers, and fly on the highest zip-lines of the Riviera Maya, flying above the trees in the middle of the night.
At the end, you can delight yourself with a delicious BBQ ribs buffet, fresh flavored waters, or just relax in front the campfire.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XAVAGE PARK
Unleash your wild side in extreme adventures.
Whether you prefer adrenaline activities or something more peaceful, Xavage has an option for you. Enjoy an entertaining kayak ride, and overcome the challenges of a fun ropes course suspended in the air. Additionally, you have the option to choose between four adrenaline activities: driving an off-road vehicle on an exciting obstacle course, enjoying the speed of an unpredictable jet boat ride, flying horizontally on a zip-line, or taming the waters of the only rapids in the Riviera Maya.
For the little ones, Xavage has a section designed especially for them, where they can discover their own adventurous side.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XENOTES OASIS MAYA TOUR
Adventures in four cenotes amidst the jungle.Take an exclusive tour to four different kinds of cenotes, immersed in the jungle of the Riviera Maya, where you will learn the legends and mysticism hidden by each of them, as well as their Mayan guardians, the “aluxes”.
Accompanied by a guide, you can practice rappelling, kayaking and swimming, in addition to flying on zip-lines over the sacred waters.
Before the end of your tour, you will enjoy a Glam Picnic in the middle of the jungle, with wine and beer, while you relax with the exuberant nature of the surroundings.
**This tour requires a reservation. For your comfort, our concierge will coordinate your visit.
XICHÉN DELUXE TOUR
The magic of the past, the charm of the present. Chichén Itzá and Valladolid are two treasures worth knowing in the hands of expert guides. The first-class service, the most reliable and up-to-date information and the exquisite cuisine of La Casona de Valladolid, give the visitor a genuine experience and a significant memory of the Mayan culture.
**This tour requires a reservation. For your comfort, our concierge will coordinate your visit.
Are food and drinks included at the parks?
Yes except for Xsenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.
Are there lockers at the parks?
Yes Xcaret, Xsenses, Xplor and Xel-ha all have free lockers provided.
Are towels provided at parks?
Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.
Which activities requires a reservation?
Tours run every day except Sunday:
- Xichen Deluxe Tour
- Xenotes
When are the parks open?
- Xcaret Park: 8:30 AM – 10 PM
- XSenses: 8:30 AM – 6:00 PM (Closed Sunday)
- XPlor: 9:00 AM – 10:30 PM (Closed Sunday)
- Xel-Ha: 9:00 AM – 6:00 PM
How often do the shuttle run between the hotel and the parks?
Shuttles run every 20 – 30 minutes to Xsenses, Xcaret and Xplor. You do not need to book them. Just look for the pink shuttle with the straw roof.
How do I make a reservation?
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
What is not included at Xel-Ha?
Here’s what is included at Xel-Ha: http://www.xelha.com/xelha-mexico-attractions.php
The following are not included:
- Stingray encounter
- Manatee encounter
- Swim with Dolphins
- Snuba Caleta / Cenote
- Sea Trek
- Spa
- Adrenalina
- Zip bike
What is not included at Xcaret?
Here’s what is included at Xcaret Park: http://www.xcaret.com/attractions-xcaret-cancun.php
The following are not included:
- Stringray Encounter
- Sea Trek
- Spa
- Dolphins Ride
- Sharks Adventure
- Snuba
- Temazcal
- Adrenalina
- Parachute
- A là carte snacks and drinks
- Dinner Theater (show is included but not the dinner)
Do you have maps of the parks?
You can view a map of the park here.
Are the parks accessible?
Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.
FITNESS
Be inspired by the astonishing landscapes surrounding Hotel Xcaret México, and feel the connection with your body in an invigorating experience. Set your workout routine in an integral training path amidst the jungle, and test your strength to its limit in three gyms, fully equipped with avant garde technology, including cardio machines, as well as free weight and integrated weight systems. Your mind and body will get into balance as you enjoy our yoga classes and other entertaining wellness activities. Hotel Xcaret México features three gyms, two of them are exclusively for certain suite categories.
MULUK SPA
In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.
XAAK
CHEFS: ALEX RUIZ Y ROBERTO SOLÍS
Regional food with pre-Hispanic influences and the participation of the great women cooks of Mexico. A four-handed experience by Chef Alejandro Ruiz and Chef Roberto Solís.
ENCANTA
CHEF: PACO MÉNDEZ
Author restaurant by Chef Paco Méndez, Michelin Star Chef, who exalts the name of Mexico from Barcelona to the Caribbean.
CHINO POBLANO
CHEF: JONATÁN GÓMEZ LUNA
Cuisines from Puebla and China by Chef Jonatán Gómez Luna, who is the leader of a new chefs’ generation that has conquered the largest tables in the world.
CANTINA VI.AI.PY.
CHEF: ALEJANDRO RUIZ
A Cantina from Oaxaca by Chef Alejandro Ruiz, the most important spokesman of the Southern state’s culinary culture.
KIBI-KIBI
CHEF: ROBERTO SOLÍS
Cuisines from Yucatan and Lebanon under the care of the internationally famous Chef Roberto Solis, a gastronomical reference from his homeland, Yucatan.
MERCADO DE SAN JUAN
CHEF: JUAN LICERIO
Flavor’s from Mexico’s towns curated by Juan Licerio, Executive Chef of Hotel Xcaret Arte.
CAYUCO
CHEF: FRANCO MADDALOZZO
Mediterranean–Mexican Cuisine by Chef Franco Maddalozzo, an Italian celebrity that performs magic with his unique globetrotter seasoning.
TAH-XIDO
CHEF: LUIS ARZAPALO
Contemporary Japanese Restaurant by Chef Luis Arzapalo, presenting the best eastern gastronomical art.
ARENAL
CHEF: ORLANDO TREJO
Comfort Food Cuisine by Chef Orlando Trejo, celebrating his humble gastronomy with local ingredients.
CHEF MIGUEL BAUTISTA
CHEF: MIGUEL BAUTISTA
The best of the vegan cuisine from its prime representative, will be integrated as an option in every restaurant of the group.
FEATURED BARS
To conclude this culinary opera, Hotel Xcaret Arte offers a contemporary and always magnificent mixology.
CHANGARRITO
The preparation and presentation of each one of the cocktails are designed to add fun and color to this spirituous experience in front of the ocean.
CAFETECA
Our baristas will guide you to enjoy the olfactory and gustatory analysis behind a good cup of coffee. Taste and knowledge to treasure your whole life.
CAFECITO
A premium coffee bar and a deli to sweeten your way in this new home of yours.
WET BARS
Your favorite cocktails taken into a whole new level. A fun charm while you enjoy the feeling of the sun and the water on your skin.
- Casa De La Musica
- Casa De La Piramide
- Cayuco
ROOFTOP BARS
- Casa De Los Artistas
- Casa Del Diseno
- Casa De La Musica
- Casa De La Piramide
Resort Address
- Carretera Chetumal-Puerto Juárez, Km. 282 L21-3 Colonia Rancho Xcaret, 77710 Playa del Carmen, Q.R., Mexico
Check-in Policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.