There’s a lot of information on this page. This video will highlight & explain important information for you. Please watch it when you have time.
Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at Playacar Palace All-Inclusive in Playa del Carmen, Mexico (About 1 hour south of the Cancun International Airport). Your presence at our wedding means the world to us.
Cheryl & Shea Bailey, of Yellow Umbrella Events, a destination wedding event company, helped us with all the booking details. They have worked to secure a group rate with the resort and will be helping you book your travel accommodations for our wedding on Saturday, December 19th, 2020.
Should you have any questions related to traveling, please contact Shea. You can reach him by email shea@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, I recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule
- What’s Included/Excluded in the Room Pricing, & Child Room Rate Information
- Travel Insurance
- Room Pricing
- Booking Info (Room Blocks & Cancellation Policy)
- Room Reservation FAQ’s
- Resort Amenities
- Dining & Bars
- Resort Info
Welcome to Playacar Palace Riviera Maya
This all-inclusive resort for couples, families, and groups rests beside the glistening turquoise waters and powdery white sands of Playa del Carmen, a destination known for its laid back charm. This picturesque resort is just steps away from the town center, on the famed Quinta Avenida (Fifth Avenue), a bustling strip of shops, restaurants, and bars. Ranked among the top resorts in Playa del Carmen on TripAdvisor.
Purely Palace Resort Cleanliness Protocols
Palace Resorts announces Purely Palace. An advanced safety and cleanliness initiative for all resorts. This new program includes enhanced preventive actions across all points of contact. For more than 35 years, Palace Resorts has been committed to providing the best and safest experience for all guests by constantly implementing and strengthening health and safety protocols. In light of Covid-19 and to reassure future visitors, this new program will go above and beyond the stringent quality controls already in place, ensuring the health and safety of all guests and team members.
Room Categories in Room Block
- Superior Deluxe Partial Ocean View – 12 Rooms Available
- Superior Deluxe Ocean View – 10 Rooms Available
- Walk out Suite – 3 Rooms Available
Room quantities will change as new reservations are made and may not be 100% accurate at the time of your room reservation request.
The room categories listed above were selected by Simone & Josue for their contracted room block. There are only a certain number of rooms available (listed above) in each category and are on a first-come, first-serve basis.
If you would like a room category that doesn’t have any more availability you can still request it by selecting the room category you are interested in when you fill out the room registration form. I will then contact the resort to see if they have it available.
Trip Deposit & Payment Schedule
- A payment equal to one night’s stay is required to reserve a room.
- October 8th, 2020 is the deadline to get a guaranteed reserved room. Any reservations requested after that date are based on availability and not guaranteed.
- Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due. We can even set-up an automatic monthly payment schedule.
- The full payment of your trip is due by Wednesday, December 2nd, 2020.
- Only Visa, MasterCard, & American Express are accepted as forms of payment.
Reservation Dates
- Arrive: Thursday, December 17th, 2020
- Wedding Ceremony: Saturday, December 19th, 2020
- Depart: Sunday, December 20th, 2020
- There is a 3 day minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form and I will check with the resort to ensure availability.
At Playacar Riviera Maya, amenities include:
- Limitless access to gourmet à la carte dining options; no reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars, and entertainment venues
- No wristbands required
- All taxes and gratuities
- Enjoy free Wi-Fi and free international calling
Additional Nights Stay
If you would like to arrive earlier than December 17th or stay past December 20th, please let us know when you fill out the room reservation form. I just need to confirm availability with the resort.
Up to $1500 Resort Credit Included
Depending on the number of nights you stay, you can receive up to a $1500 resort credit to use on excursions, the spa, golf, scuba, and more. Click here to see the options for this resort.
- 3-Nights: $500 Resort Credit
- 4-Nights: $750 Resort Credit
- 5 to 8-Nights: $1500 resort Credit
- Resort Credit is based on per room (not per person) per stay and is non-transferable and non-cumulative.
- A 16% Taxes and fees apply for services redeemed and will be covered by each guest. For example, if you use $200 or Resort Credit you will have to pay $32 in taxes and fees to the resort.
Riviera Maya & Cancun Area Eco Tax
*As of January 1st, 2019, The government of the Municipality of Benito Juarez Quintana Roo has added an Environmental Tax applicable to all visitors per room per night. A tax of 26 Mexican pesos, (approx. 1.40 USD) per room, per night. This amount is not included in your vacation price and will be collected at your hotel upon check-out. These funds are being used to protect, maintain, and conserve the natural beauty of the destination the area, and its surroundings.
Included in Price
- Room Taxes & Gratuities
- All-Inclusive Food & Beverage
- Round-Trip Ground Transportation
- Free Wi-Fi & International Calling
- 24 Hour Room Service
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Protection (See Info Below)
Travel Protection
Having travel protection is definitely important and I recommend it for everyone. I personally buy it for trips. However, the option to purchase travel insurance is solely up to you.
Depending on the option you select it may cover between 75% – 100% of a trip cancellation and many other things like unexpected medical expenses, baggage and flight delays.
There are 2 different kinds of policies to choose from and since I’m not an insurance agent and therefore cannot answer questions regarding any travel insurance policies I have found that this is the easiest way to compare them. This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.
Click here for Travel Insurance Options
You will need to answer a few questions about your trip and then you’ll receive policy options and pricing. This link will give you 2 different plan options (Worldwide Trip Protector Plus & Worldwide Trip Protector) as well as optional add-on coverage for other areas of your trip.
The “Worldwide Trip Protector Plus” policy option includes CFAR (Cancel for Any Reason). However, you must purchase the insurance no later than 21 days from the day you make your reservation. FYI, CFAR is not available for New York State residents.
The Worldwide Trip Protector plan, which does not include the CFAR option, can still be purchased after 21 days from the time you booked but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
I strongly suggest that you call and verify what each policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.
Superior Deluxe Partial Ocean View
12 Rooms Available
Bedding Option: 1 King or 2 Double Beds
Maximum capacity: Room with 1 King Bed: Up to 2 Adults. Room with 2 Double Beds: Up to 4 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
Open your eyes to a glorious morning and the turquoise beauty of the Caribbean Ocean. Welcome to your paradise in the Riviera Maya, complete with top-shelf brands of liquor, daily refreshed mini-bar, 1 plush king-sized or 2 double beds, whirlpool tub, and more.
*Some rooms have a balcony, others a French-style balconette. This is subject to availability.
3 Nights
- Single Occupancy – $1130.94
- Double Occupancy – $608.49 per person
- Each Additional Guest (Max 2) – $344.04 per person
4 Nights
- Single Occupancy – $1507.92
- Double Occupancy – $811.32 per person
- Each Additional Guest (Max 2) – $458.72 per person
5 Nights
- Single Occupancy – $1884.90
- Double Occupancy – $1014.15 per person
- Each Additional Guest (Max 2) – $573.40 per person
6 Nights
- Single Occupancy – $2261.88
- Double Occupancy – $1216.98 per person
- Each Additional Guest (Max 2) – $688.08 per person
7 Nights
- Single Occupancy – $2638.86
- Double Occupancy – $1419.81 per person
- Each Additional Guest (Max 2) – $802.76 per person
Superior Deluxe Ocean View
10 Rooms Available
Bedding Option: 1 King or 2 Double Beds
Maximum capacity: Room with 1 King Bed: Up to 2 Adults. Room with 2 Double Beds: Up to 4 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
Fall asleep to the gentle sway of the ocean outside your window, and wake up marveling at its pristine blue current. This guest room offers you stately surroundings, top-shelf brands of liquor, Smart Tv with YouTube, a whirlpool tub, CHI bath amenities, and much more.
*Some rooms have a balcony, others a French-style balconette. This is subject to availability.
3 Nights
- Single Occupancy – $1251.71
- Double Occupancy – $668.88 per person
- Each Additional Guest (Max 2) – $344.04 per person
4 Nights
- Single Occupancy – $1668.96
- Double Occupancy – $891.84 per person
- Each Additional Guest (Max 2) – $458.72 per person
5 Nights
- Single Occupancy – $2086.20
- Double Occupancy – $1114.80 per person
- Each Additional Guest (Max 2) – $573.40 per person
6 Nights
- Single Occupancy – $2503.44
- Double Occupancy – $1337.76 per person
- Each Additional Guest (Max 2) – $688.08 per person
7 Nights
- Single Occupancy – $2920.68
- Double Occupancy – $1560.72 per person
- Each Additional Guest (Max 2) – $802.76 per person
Walk Out Suite
3 Rooms Available
Bedding Option: 1 King or 2 Double Beds
Maximum capacity: Room with 1 King Bed: Up to 2 Adults. Room with 2 Double Beds: Up to 4 Adults. Prices include round-trip private transportation but does not include Travel Insurance.
To the beach with the Walk Out suite. Savor the balmy Caribbean breeze from the oceanfront bench outside your suite, or work on your tan whenever you want with access to the beach solarium. In addition to our standard amenities, guests staying in these rooms will also enjoy the following upgraded amenities:
- Selection of one additional premium liquor bottle per stay. Subject to change at any time
- Apple TV with WiFi connection and special apps including iTunes, Netflix, and more*
- Aromatherapy & pillow menu
- Snacks
- Terrace
- Exclusive beach bag
- Early check-in & late check-out (upon request & subject to availability)
Max. Occupancy: 4 Guests *Apps on Apple TV may require a guest subscription.
3 Nights
- Single Occupancy – $1496.94
- Double Occupancy – $791.49 per person
- Each Additional Guest (Max 2) – $344.04 per person
4 Nights
- Single Occupancy – $1995.92
- Double Occupancy – $1055.32 per person
- Each Additional Guest (Max 2) – $458.72 per person
5 Nights
- Single Occupancy – $2494.90
- Double Occupancy – $1319.15 per person
- Each Additional Guest (Max 2) – $573.40 per person
6 Nights
- Single Occupancy – $2993.88
- Double Occupancy – $1582.98 per person
- Each Additional Guest (Max 2) – $688.08 per person
7 Nights
- Single Occupancy – $3492.86
- Double Occupancy – $1846.81 per person
- Each Additional Guest (Max 2) – $802.76 per person
*Very Important – Please Read*
Reservation Cancellation Policy
- Guest may cancel their room reservation up to 5 days prior to travel with no penalty.
- Cancellations 4 days or less prior to travel are non-refundable and non-transferable for any reason.
- No shows will owe the full balance of the room reservation and will not be reimbursed.
- Early departures will not be reimbursed for any unused days or portion of room reservations.
If you do not purchase the travel insurance and have to cancel your reservation you still may be responsible for the full amount of your reservation depending on when you cancel.
If you purchase the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance.
Any changes made to your booking after the reservation has been made will be subject to a $25 per person change fee. Any changes requested must be paid for in full upfront even before they are confirmed.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
We currently do not have that information. Please reach out to the bride and groom and request it from them, please.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as I receive the information I’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell me who will be using another credit card. You can then submit their credit card info to me by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send me an email telling me how much you want to pay and if I should use the credit card I have on file for you. If you want to use a different credit card you can send it to me by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email me with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to me so I can review it first. If I have any questions I will reach out to you for verification. As long as everything looks good I will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, I suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send me an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once I have this information I’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send me an email (I have to have it in writing) letting me know you need to cancel your reservation. I will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid I will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to me in the “Additional Information” section at the bottom of the reservation form and I will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
If you need a car seat please let me know so I can request it from the transportation company. It will be approximately $25 – $35 each way and you will have to pay the driver in cash when you arrive.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
Spa
Leave the world behind for a world-class realm of relaxation. Unplug, unwind, and replenish with hydrating body wraps, deep-tissue massages, luxurious facials, hydrotherapy, plunge pools, herbal steam rooms, and more. Experience awe-inclusive because you deserve it!
For a list of services offered and to book a Spa appointment go here.
Fitness Center
Indulge in paradise and still stay toned with fitness centers, certified instructors and a diverse, ultra modern menu of class options including Zumba, Pilates and the latest fitness phenomenon of Aqua Spinning, perfect for exercising under the warm Caribbean sun.
Water Activities
Playacar Palace offers you the option to enjoy non-motorized water sports* with the family. Ask about all the activities available and take advantage of your vacation to the fullest.
Golf
Moon Palace Cancun is home to our world-class Jack Nicklaus Signature golf course. With 27 holes, you have ample opportunity to aim for a hole in one, and you can even use your resort credit to do so*!
*Transportation to Moon Palace Cancun not included
Ultimate Dolphin Swim
Enjoy an unforgettable experience swimming with our trained dolphins with Resort Credit. Everyone will treasure this all-ages delight, especially that first dolphin kiss—no one forgets that moment!
A Shopper’s Paradise Fifth Avenue
The famed Quinta Avenida (Fifth Avenue) is a bustling strip of shops, bars and restaurants. The vibe is festive, flowing with authentic Mexican culture and warm hospitality. During the day, it’s a shopper’s paradise complete with a wonderful variety of specialty, high end, and international store options. By night, the street comes alive with an array of entertainment options, including family fun town square-style shows, a bevy of bars, dance clubs, and restaurants to satisfy any appetite.
Playroom
Kids ages 4-12 (under 4 requires parental supervision) can make new friends at our Playroom! Supervised by our professional staff, you can rest easy that the little ones are having a great time.
The taste of luxury imbues every meal and cocktail we artfully assemble. We start with the freshest ingredients, and world-class chefs and mixologists masterfully prepare everything you order. From comfort food, to international fine cuisine and simple or exotic cocktails (your choice), our standard is one: world-class.
CAFE DEL MAR
Enjoy hearty and healthy international buffets for breakfast and lunch. Come for dinner and partake delight in a vibrant Mexican buffet.
Adjacent to pool area
Breakfast: International buffet
Lunch: International buffet
Dinner: Mexican Buffet
To ensure a truly elegant atmosphere, please adhere to our smart-casual dress code of long pants or tailored, collared short or polo shirt.
Please note: bare feet, water shoes, swimsuits or sleeveless shirts are not permitted
MOMO
Savor the pageantry of teppanyaki cooking, the fine art of sushi, and the variety of exotic options in a Pan-Asian fusion dining experience.
Adjacent to pool area.
Teppanyaki tables, Sushi bar
Dinner: Pan-Asian a la carte
To ensure a truly elegant atmosphere, please adhere to our smart-casual dress code of long pants or tailored, collared short or polo shirt.
Please note: bare feet, water shoes, swimsuits or sleeveless shirts are not permitted
BOCELLI
This elegant Italian gem offers homestyle cuisine with flair, and a warm chic atmosphere, perfect for dress-up family dining or romantic dinners.
Adjacent to pool area
Dinner: Italian à la carte*
Please note: Please wear long pants/tailored shorts, collared shirt or polo shirt. No water shoes or bare feet are allowed. No swimsuits or sleeveless shirts are allowed.
FEATURED BARS
Enjoy every nightlife experience from chic to casual at Playacar Palace, or explore Quinta Avenida’s authentic Mexican charm and flair.
AQUA BAR
This is the spot to savor drinks and tasty treats in the morning, and, in the evening, order your very own brick oven pizza.
Open from 10 am – 10:30 pm
Snack service: 11 am – 6 pm
Dinner: Gourmet pizzas – 6 pm – 9:30 pm
WET BAR
Enjoy a delicious cocktail without leaving the pool. Adjacent to the main pool, between the beach and restaurants.
Open from: 10 am – 6 pm
Cocktails and drinks
LUNA LOUNGE
Come to this chic but laid back bar for the masterfully crafted cocktails.
Lounge bar
Hours: 6 pm – 1 am
LOBBY BAR
Chill as you are in this casual lobby bar boasting top-notch spirits.
Located in the lobby
Hours: 10 am – 1 am
Resort Address
- Bahía del Espíritu Santo s/n, Centro, 77710 Playa del Carmen, Q.R., Mexico
Check-in Policy
- Check-In: 3:00 PM
- Check Out: 12:00 PM
- The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
