Hotel Xcaret Pet policy - Subject to Change
We hope to share with you the best experience at Hotel Xcaret México, therefore we would like to use this opportunity to remind you of the following:
- Hotel Xcaret accepts small dogs with a weight below 5kg (11lbs). (One per room)
- If you are traveling with a bigger dog, please contact Hotel Xcaret Mexico.
- The stay of your pet will have an extra charge of $150USD per stay.
- Upon check in you must sign a form. (please reach out to Hotel Xcaret for form)
- You are responsible for your pet at all times.
The well-being of your traveling partner is very important to us, we require a certificate from your vet confirming the health of your pet, plus a vaccination record that includes rabies protection no older than a year from the date of your travel to Hotel Xcaret Mexico.
It is important that your pet is trained and always well-behaved.
Before your trip, we suggest consulting local authorities’ regulations for pets.
Once at the property, you must always walk your pet with a leash. Our team is very welcoming of pets; however, we wish to guarantee the comfort of all our other guests.
Restaurants, bars, and the spa are not fitted to welcome pets, in case of any doubt regarding the areas best suited to welcome them please do not hesitate to contact our front desk or concierges offices.
Your pet is welcome in every pool area; however, they will not be able to swim in them. We will make sure to keep them comfortable in our sunbed areas.
You will be responsible for taking care of your pets feces at our property and nearby locations. Please help us maintain this beautiful corner of paradise.
Barking may interrupt our guest’s relaxation; we ask you to please keep the noise at a minimum. If there is something bothering your pet, please let us know as we would love to make him feel more comfortable and at home.
We kindly ask you to let us know the proper time to access and clean your suite. Your pet must remain accompanied or in their transportation cattle when at the suite. For their security, the housekeeping or minibar services will be suspended if your pet is left alone in the suite.