TEMPLATE: AVA Cancun Info Page - Duplicate Only

Name & Name

Month Day, Year

WELCOME, FAMILY & FRIENDS!

We are so excited to share our upcoming Wedding with you at AVA Resort Cancun in gorgeous Cancun, Mexico. Your presence at our wedding means the world to us!

Yellow Umbrella Events, a destination wedding travel company, has been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and the team at Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, October 5th, 2024.

Should you have any questions related to traveling, please contact Monica/Mia, your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call
512-955-1320.

**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**

“Table of Contents” Click on a line below to skip to section.

Accommodations

Welcome to AVA Cancun – The High Life of All-Inclusive.

AVA Resort Cancun sets a higher new standard of all-inclusive travel—a world of constant golden sunlight, soft white sand, views of the ocean in every direction, along with ever evolving events, programming, amenities and experiences for ages 0-100.

Located just 10 minutes from Cancun International Airport—and worlds away from work life— AVA Cancun offers incredible beaches just outside your door and captivating experiences everywhere you turn that give you just about any vacation you want.

Trip Deposit & Payment Schedule

A payment equal to 60% of your room total is all you need to reserve your room.
Monday, April 17th, 2023, is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
Full payment of your trip is due by Tuesday, June 27th, 2023 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
You are responsible for booking your own flights, but we still need your flight info by Monday, July 3rd‎, ‎2023, to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly to Cancun International Airport (CUN).
You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.

In-Room Amenities

1 King size bed w/ sofa bed or 2 Double beds (subject to availability)
Private terrace with lounge area and double spa bathtub
Full bathroom with double sinks, separate shower and WC, and single rain showers with hand shower
Custom bathrobe & slippers
24-hour room service
Minibar with soda, bottled water, & domestic beer
Nespresso coffee machine
Complimentary high-speed Wi-Fi
USB charging stations
Smart TV (65-inch) and Crave tablet with hotel information
Hair blow dryer and bath amenities
Iron & ironing board
Digital safe (laptop size)

Additional Nights Stay

If you would like to arrive earlier than Thursday, August 24th, 2023, or stay past Monday, August 28th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests once you arrive at the Resort

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

NOTE The rates listed below are only available until (Attrition Date).

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.

Oceanfront King

Maximum capacity: 4 Guests
Bedding Options: 1 King w/ sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy

Oceanfront Queen

Maximum capacity: 4 Guests
Bedding Options: 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy

Oceanfront Couples

Maximum capacity: 2 Guests
Bedding Options: 1 King bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy

Central Oceanfront

Maximum capacity: 2 Guests
Bedding Options: 1 King bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy

Oceanfront F&F

Maximum capacity: 2 Adults & 3 Children, 2 Adults & 1 Teen,
or 2 Adults
Bedding Options: 1 King bed & 2 sofa beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Teen (ages 13 – 17)
Child (ages 4 – 12)

F&F Sundeck Suite

Maximum capacity: 2 Adults & 3 Children, 2 Adults & 1 Teen,
or 2 Adults
Bedding Options: 1 King bed & 2 sofa beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Teen (ages 13 – 17)
Child (ages 4 – 12)

Gala Oceanfront Suite
One-Bedroom

Maximum capacity: 2 Guests
Bedding Options: 1 King bed w/ sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy

Gala Oceanfront Suite
Two-Bedroom

Maximum capacity: 6 Guests
Bedding Options: 2 King beds or 1 King bed & 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy

Panoramic Suite K&K
Two-Bedroom

Maximum capacity: 4 Guests
Bedding Options: 2 King beds w/ sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy

Panoramic Suite
Two-Bedroom

Maximum capacity: 6 Guests
Bedding Options: 1 King bed & 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy

Panoramic Suite
Three-Bedroom

Maximum capacity: 8 Guests
Bedding Options: 2 King beds & 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy

Panoramic Suite
Two-Bedroom

Maximum capacity: 12 Guests
Bedding Options: 2 King beds & 4 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy
Nonuple (9) Occupancy
Decuple (10) Occupancy
Undecuple (11) Occupancy
Duodecuple (12) Occupancy

Oceanfront Central Suite
Two-Bedroom

Maximum capacity: 6 Guests
Bedding Options: 1 King bed, 2 Queen beds, & sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy

Penthouse Suite
One-Bedroom

Maximum capacity: 2 Adults & 2 Children, 2 Adults & 1 Teen,
or 2 Adults
Bedding Options: 1 King bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Teen (ages 13 – 17)
Child (ages 4 – 12)

Penthouse Suite
Two-Bedroom

Maximum capacity: 6 Guests
Bedding Options: 1 King bed & 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy

Penthouse Villa
Three-Bedroom

Maximum capacity: 8 Guests
Bedding Options: 2 King beds & 2 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy

Penthouse Villa
Five-Bedroom

Maximum capacity: 12 Guests
Bedding Options: 3 King beds, 4 Queen beds, & 1 sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy
Nonuple (9) Occupancy
Decuple (10) Occupancy
Undecuple (11) Occupancy
Duodecuple (12) Occupancy

Beach Club Villa

Maximum capacity: 8 Guests
Bedding Options: 2 King beds, 2 Queen beds, & 1 sofa bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy

Five-Bedroom Panoramic Villa

Maximum capacity: 12 Guests
Bedding Options: 2 King beds & 6 Queen beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single (1) Occupancy
Double (2) Occupancy
Triple (3) Occupancy
Quadruple (4) Occupancy
Quintuple (5) Occupancy
Sextuple (6) Occupancy
Septuple (7) Occupancy
Octuple (8) Occupancy
Nonuple (9) Occupancy
Decuple (10) Occupancy
Undecuple (11) Occupancy
Duodecuple (12) Occupancy

Wedding Information

As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2024.

Below you’ll find links to NAME & NAME’s personal wedding website and registry:

Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.

*At this time, the couple does not have a personal wedding website or registry.

To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at AVA Resort Cancun as part of the wedding group.

If you stay at a different hotel/resort other than AVA Resort Cancun you will be considered a Non-Guest and will be charged an additional fee of $192.00 USD per person, per day for a Wedding Pass to attend the wedding ceremony and related events. Only credit card or currency in pesos will be accepted for payment. Wedding Passes are guaranteed for purchase only on the ceremony date. The Resort will only allow the purchase of Wedding Passes up to a maximum of 20% of the total number of guests. Guests 18 years old and up are required to present an official ID to access the hotel. The Wedding Pass allows guests access to the hotel during the ceremony and until the end of the reception. No exceptions will be made.

*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation (or remove a guest(s) from the reservation) by December 4th, 2023, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.

If you cancel your reservation (or remove a guest(s) from the reservation) between December 5th, 2023, and February 26th, 2024, the responsibility will be 60% of the room total in the case of full reservation cancellation or 60% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 60% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.

If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after February 27th, 2024, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.

Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:

Downgrading a room category
Decreasing the number of nights in your reservation
Removing a guest from your reservation (reducing the occupancy level in your room)

This resort will not allow any changes, including name changes, to your reservation after August 10th‎, ‎2023.

What can you do with your reservation between June 27th and ‎August 10th‎, ‎2023?

Upgrade your room category, if an upgraded room category is available.
Add extra nights, if additional nights are available.
Add an additional guest or make a name change.

The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.

Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.

If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.

If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.

Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**

FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.

Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.

Click here to purchase Travel Insurance

This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.

If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.

When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.

The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.

I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Ground Transportation

Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.

We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:

Before booking your ground transportation:

You must have your flight information first. You will fly into Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
Please schedule your ground transportation directly with Canada Transfers at least 3-4 weeks before you depart.
Any updates to your flight info or any needed changes to the transfers must be updated directly with Canada Transfers. Yellow Umbrella Events does not have access to make any changes or updates.
You do not have to book your transportation through Canada Transfers. You are welcome to make arrangements with any transportation company you choose.

If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.

Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.

Room Reservation FAQ’s

Can I use a different credit card to make additional payments?

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.

Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?

Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.

Can I make additional payments before the final payment date?

Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.

Can I set up a payment schedule?

Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.

I filled out the reservation form but I didn’t get an immediate confirmation.

When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.

Can I add someone else to my room after I’ve made my reservation?

Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.

The other person in my room can’t make it. Can I switch them with someone else?

Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date

Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.

I can’t make it to the wedding and need to cancel my reservation. What do I do now?

First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.

Will everyone in our group have rooms next to each other?

No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.

Can I request a room next to someone else?

When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.

Do I need to take electrical converters?

No. Mexico has the same electrical outlets as we do in the U.S.

Can I smoke/vape in Mexico?

Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.

If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

POOLS

3 pools with swim-up bars, one designed for adults only, featuring full poolside service, private cabanas, deck chairs, sunbeds, and lounge chairs, all with stunning views of the ocean. Restore, recharge, connect, and enjoy full poolside service from a variety of menus featured at our snack bars, grills, and cocktail bars.

ENTERTAINMENT

ALL IN REAL LIFE
AVA features an expansive entertainment space, LIVELY, featuring a seriously impressive list of live music and dance to popular theatre and musicals.

ALL NIGHT LONG
An 18+ experience at AVA’s one-of-a-kind nightclub, featuring local Tulum DJs, AVA’s collective of in-house experts, visiting artists, all with a dynamic, upbeat energy that goes well into sunrise.

WELLNESS

SPA
The Spa at AVA is a blissful haven of serene, custom treatment spaces, with a full circuit of hydrotherapy, as well as sauna and steam rooms, 28 Single Cabins, 24 Double Cabins, 2 VIP Cabins, 1 VIP Golden, an extensive menu of facials and body treatments, and a spacious recovery lounge with sparkling poolside views.

BEAUTY
Our expert stylists, hair and makeup artists offer an extensive menu of beauty treatments and styling services for big events, everyday essentials, and all the self-care in between. View our complete menu of treatments or reach to vacationmakers@avacancun.com to book your appointment.

FITNESS
Experience FIIT, our state-of-the-art fitness center, with dedicated yoga, Pilates, and spin studios, cardio and weight training, state-of-the-art boxing ring, group fitness classes, customized personal training sessions, and a full range of top-of-the-line-workout equipment. To schedule personal training appointments, please reach out to us at info@avacancun.com so that we may learn more about your fitness goals to make the most of your session.

KIDS & TEENS

AVA features multiple spaces for kids and not-exactly-kids to connect, gather, play, adventure and explore, with dedicated programs for little ones—and teens who need a getaway of their own.

AVA KIDS
A dedicated club for endless exploration and fun— the wonder of nature, arts & crafts, marine life discovery, trampolines, inside slides, our one-of-a-kind AVA Bay, made by Crystal Lagoon technology, an incredible water park, and more.

THE LOUNGE
Ages 13-19 only, aka, no kids, no parents—with basketball, ping pong, bowling, AR gaming, an indoor pool, snack bar, and more. A space to recharge, meet up or just get away for a while.

THE CRYSTALLNE AVA BAY

Welcome to our sustainable artificial AVA Bay, defined by its translucent turquoise water, consistently ideal conditions, and positive environmental impact. Powered by Crystal Lagoons® visionary technology, designed to create expansive man-made lagoons that consume less water and less energy than a traditional swimming pool. The AVA Bay at offers an idyllic water playground for both kids and adults to sail, swim, SUP, kayak, or float through the day.

PLANET FRIENDLY
Crystal Lagoons® use 50x less energy than a swimming pool of equal size, and require 100x fewer chemicals, so the earth loves them, too.

CHAMPION LEVEL GOLF

Play on world-class greens with views of the ocean, across a range of skill and course levels.

TOURS

AVA Resort Cancun is close to a rich cultural experience and stunning natural beauty. We offer private and group excursions to a curated selection of destinations, aka, the ones we think you’ll love most. Already have something in mind? We’re always happy to design a tour just for you.

Contact AVA’s Activities Center: activities@avacancun.com

Dining & Bars

Featured Restaurants

Discover the best of Cancun’s global cuisine, curated and collected in uniquely stunning settings—each destination created for AVA by renowned culinary consultant HKB Design—offering sublime dishes from food trucks to fine dining to unforgettable à la carte menus.

AROMA

Welcoming haven of house roasted, house-made local coffee—and a hypnotizing scent that invites you in at all hours.

CHEZ MOI

French Nouvelle Cuisine—light, delicate dishes, flawlessly presented, using fresh, locally sourced ingredients from our neighboring farmers and growers.

KONOS

Housemade ice cream in an extensive selection of local and classic flavors. In two locations at AVA.

PLAZA MX

Super upbeat, lively and laid-back. A hit with large groups, families and food-lovers looking to taste from an extensive selection of locally prepared, regional Mexican cuisine.

BAO

An extensive menu of dishes from across Asia, with China, Japan, Thailand, Malaysia, Vietnam, and South Korea all holding their own on the menu.

COPAL

Refined, modern Mexican cooking in a selection of regional house signatures, using sustainably sourced, nutrient-rich ingredients from our neighboring growers, farmers and fishermen. Copal’s Taqueria offers an outstanding selection of house-made tortillas and tacos, with five homemade salsas, mild to fiery.

LIVO

Traditional Greek fare ranging from shawarma to fresh, simply prepared seafood, with a TK selection of classic mezze to share.

OCEANSIDE PODS

Waterfront pods for daydreaming, drinks and pool snacks, located throughout AVA.

BLACK IRON

Exceptional cuts of dry-aged rib eye and tenderloin, alongside an extensive menu of vegetarian and pescatarian options and award-worthy Argentinian empanadas.

FOOD DISTRICT

A global gastro-market offering a variety of international snacks and treats to-go from across the world—NYC to Tokyo—and everywhere in between.

MINAMI

Authentic teppanyaki—a selection of meat, fish and noodles grilled or fried on an iron plate—expertly prepared tableside, a worthy show from our master chefs. Also offering sushi and traditional Japanese fare.

VERANDA

Authentic Italian dishes from a variety of regions, an extensive selection of house-made pasta and wood-oven fired Neapolitan pizzas, as well as refined classics (Ossobuco), lighter fare (grilled octopus, Piccata), and indulgent favorites (truffle risotto).

Featured Bars

KANTINA 1953

Craft beer, cocktails and bar snacks. Colorful and warm, in the spirit of a traditional Mexican cantina, with local live music.

DEZ NIGHTCLUB

High-glam club energy with celebrity guest DJs and local stars. All-night revelry, great music on repeat.

SWIMUP BARS

Pool bars offering beer, cocktails, and frozen drinks.

DIGIT

Featuring rotating digital artwork throughout the day and eve. Sleek, lively, lobby bar & lounge.

Resort Information

Resort Address

AVA Resort Cancun:
Blvd. Kukulcán 25.3, Zona Hotelera, 77500 Cancún, Quintana Roo, México

Check-in Policy

Check In: 3:00 PM
Check Out: 12:00 PM

Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Name & Name

WELCOME, FAMILY & FRIENDS!

Accommodations

Trip Deposit & Payment Schedule

In-Room Amenities

Additional Nights Stay

Adding Nights/Guests once you arrive at the Resort

Included in Price

Excluded in Price

Room Category in Room Block

Reservation Dates

Booking Information

NOTE The rates listed below are only available until (Attrition Date).

Oceanfront King

Room Rates Listed Below are Per Person

Oceanfront Queen

Room Rates Listed Below are Per Person

Oceanfront Couples

Room Rates Listed Below are Per Person

Central Oceanfront

Room Rates Listed Below are Per Person

Oceanfront F&F

Room Rates Listed Below are Per Person

F&F Sundeck Suite

Room Rates Listed Below are Per Person

Gala Oceanfront Suite One-Bedroom

Room Rates Listed Below are Per Person

Gala Oceanfront Suite Two-Bedroom

Room Rates Listed Below are Per Person

Panoramic Suite K&K Two-Bedroom

Room Rates Listed Below are Per Person

Panoramic Suite Two-Bedroom

Room Rates Listed Below are Per Person

Panoramic Suite Three-Bedroom

Room Rates Listed Below are Per Person

Panoramic Suite Two-Bedroom

Room Rates Listed Below are Per Person

Oceanfront Central Suite Two-Bedroom

Room Rates Listed Below are Per Person

Penthouse Suite One-Bedroom

Room Rates Listed Below are Per Person

Penthouse Suite Two-Bedroom

Room Rates Listed Below are Per Person

Penthouse Villa Three-Bedroom

Room Rates Listed Below are Per Person

Penthouse Villa Five-Bedroom

Room Rates Listed Below are Per Person

Beach Club Villa

Room Rates Listed Below are Per Person

Five-Bedroom Panoramic Villa

Room Rates Listed Below are Per Person

Wedding Information

Cancellation Policy

Travel Insurance

Ground Transportation

Americans with Disabilities Act

Room Reservation FAQ’s

Amenities

POOLS

ENTERTAINMENT

WELLNESS

KIDS & TEENS

THE CRYSTALLNE AVA BAY

CHAMPION LEVEL GOLF

TOURS

Dining & Bars

Featured Restaurants

AROMA

CHEZ MOI

KONOS

PLAZA MX

BAO

COPAL

LIVO

OCEANSIDE PODS

BLACK IRON

FOOD DISTRICT

MINAMI

VERANDA

Featured Bars

Gala Oceanfront Suite
One-Bedroom

Gala Oceanfront Suite
Two-Bedroom

Panoramic Suite K&K
Two-Bedroom

Panoramic Suite
Two-Bedroom

Panoramic Suite
Three-Bedroom

Panoramic Suite
Two-Bedroom

Oceanfront Central Suite
Two-Bedroom

Penthouse Suite
One-Bedroom

Penthouse Suite
Two-Bedroom

Penthouse Villa
Three-Bedroom

Penthouse Villa
Five-Bedroom