Name & Name

Month Day, Year

WELCOME, FAMILY & FRIENDS!

We are so excited to be able to share our upcoming Wedding with you at Grand Palladium & TRS Yucatan Resort Complex in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.!

Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, August 26th, 2023.
Should you have any questions related to traveling, please contact Monica/Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call 512-955-1320.

Accommodations

Grand Palladium & TRS Yucatan Resort Complex

Four resorts, one property – Details below

TRS Yucatan (Adults-Only, 18+)

Adults-only, all-inclusive 5-star hotel. Luxury meets nature in this magnificent hotel enveloped by a lush tropical forest, with an infinity pool overlooking the Caribbean Sea.

Grand Palladium White Sand

All-inclusive, 5-star hotel. Wake up in a tropical oceanfront paradise in Riviera Maya. An idyllic hotel with daily entertainment and fantastic dining options.

Grand Palladium Colonial

All-inclusive, 5-star hotel in Riviera Maya. Explore a stunning beachfront hotel immersed in lush tropical flora and fauna. Endless relaxation and entertainment await.

Grand Palladium Kantenah

5-star, all-inclusive hotel in Riviera Maya. Reconnect with nature in a lush tropical forest on a white-sand beach. The perfect environment to make memories with family and friends.

Trip Deposit & Payment Schedule

In-Room Amenities

Additional Nights Stay

If you would like to arrive earlier than Thursday, August 24th, 2023, or stay past Monday, August 28th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests once you arrive at the Resort

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

Room Category in Room Block

TRS Yucatan (Adults-Only, 18+)
Grand Palladium White Sand
Grand Palladium Colonial
Grand Palladium Kantenah
The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

NOTE The rates listed below are only available until (Attrition Date).

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.

TRS Yucatan (Adults-Only, 18+)

Junior Suite Garden View

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 3 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

 3 Nights4 Nights5 Nights6 Nights7 Nights
Single Occupancy     
Double Occupancy     
Triple Occupancy     

Junior Suite Poolside

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 3 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

 3 Nights4 Nights5 Nights6 Nights7 Nights
Single Occupancy     
Double Occupancy     
Triple Occupancy     

Junior Suite Poolside Ocean View

TRS Yucatan (Adults-Only, 18+)


Maximum capacity: 3 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

 3 Nights4 Nights5 Nights6 Nights7 Nights
Single Occupancy     
Double Occupancy     
Triple Occupancy     

Junior Suite Jacuzzi Terrace Poolside

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 3 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

 3 Nights4 Nights5 Nights6 Nights7 Nights
Single Occupancy     
Double Occupancy     
Triple Occupancy     

Suite Garden View

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Suite Poolside

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Suite Jacuzzi Terrace Poolside

TRS Yucatan (Adults-Only, 18+)


Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Junior Suite Private Pool Garden View

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Junior Suite Private Pool Poolside

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King or 2 Doubles
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Romance Bungalow by the Lake

TRS Yucatan (Adults-Only, 18+)


Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Suite Private Pool Garden View

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Suite Private Pool Poolside

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Ambassador Suite Panoramic Ocean View

TRS Yucatan (Adults-Only, 18+)

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Grand Palladium White Sand

Junior Suite Garden View

Grand Palladium White Sand

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Junior Suite Beachside

Grand Palladium White Sand

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Suite Garden View

Grand Palladium White Sand

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Suite Beachside

Grand Palladium White Sand

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Romance Bungalow by the Lake

Grand Palladium White Sand

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Grand Palladium Colonial

Deluxe Garden View

Grand Palladium Colonial

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Junior Suite Garden View

Grand Palladium Colonial

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Junior Suite Poolside

Grand Palladium Colonial

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Romance Villa Suite Poolside

Grand Palladium Colonial

Maximum capacity: 2 Adults
Bedding Options: 1 King
Prices do not include Travel Insurance.




Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Ambassador Suite Poolside

Grand Palladium Colonial


Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Connecting Suite
(Two Junior Suites)

Grand Palladium Colonial

Maximum capacity: 6 Adults + 2 Children
Bedding Options: 1 King & 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Quadruple Occupancy
Quintuple Occupancy
Sextuple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Grand Palladium Kantenah

Deluxe Garden View

Grand Palladium Kantenah

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Residence Suite Beachside

Grand Palladium Kantenah

Maximum capacity: 6 Adults + 2 Children
Bedding Options: 1 King & 4 Single beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Quadruple Occupancy
Quintuple Occupancy
Sextuple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Junior Suite Garden View

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Junior Suite Swim Up

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Junior Suite Rooftop Private Pool

Grand Palladium Kantenah

Maximum capacity: 3 Adults + 1 Child
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Suite Beachside

Grand Palladium Kantenah


Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Suite Swim Up Beachside

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Suite Rooftop Private Pool

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Ambassador Suite

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 2 Kings
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Family Selection Signature Suite Private Pool

Grand Palladium Kantenah

Maximum capacity: 2 Adults + 2 Children
Bedding Options: 1 King or 2 Doubles
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child (ages 3-12)
Child (ages 13-17)

Wedding Information

As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2024.
Below you’ll find links to NAME & NAME’s personal wedding website and registry:
Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website or registry.
To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at the Grand Palladium & TRS Yucatan Resort Complex as part of the wedding group.
If you stay at a different hotel/resort other than the Grand Palladium & TRS Yucatan Resort Complex you will be considered a Non-Guest and will be charged an additional fee per adult to attend the wedding ceremony and related events. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation (or remove a guest(s) from the reservation) by December 4th, 2023, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation (or remove a guest(s) from the reservation) between December 5th, 2023, and February 26th, 2024, the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after February 27th, 2024, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:
  • Downgrading a room category
  • Decreasing the number of nights in your reservation
  • Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after August 10th‎, ‎2023.
What can you do with your reservation between June 27th and ‎August 10th‎, ‎2023?
  • Upgrade your room category, if an upgraded room category is available.
  • Add extra nights, if additional nights are available.
  • Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
Insurance policy
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Ground Transportation

Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.
We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:
Before booking your ground transportation:
If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Concept : disabled and handicapped, a wheelchair outdoors

Room Reservation FAQ’s

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date


Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

ZENTROPIA PALLADIUM SPA & WELLNESS

Pamper yourself with the exceptional services of Zentropia Palladium Spa & Wellness in Riviera Maya. For a unique spa experience, try one of our personalized massages or exclusive esthetic treatments, available for the entire body. And of course, be sure not to leave without checking out our famous hydrotherapy circuit.
Additional charge apply

CLASSES, FITNESS & SPORTS

CLASSES: Intro to mixology, Cooking, Sushi-making, Tortilla-making, Ceviche-making, Juice-making, Macramé, Painting, Dance lessons
FITNESS: Vinyasa yoga, Fitness workout, Pilates, Stretching, Pool bike, Jumping fitness, Sun saludation, Aquagym
SPORTS: Soccer, Volleyball, Mini golf, Basketball, Tennis & padel, Badminton, Water polo, Volleyball in the pool, Pickleball

GRAND PALLADIUM KIDS CLUBS

Our family-friendly hotels offer a range of fun facilities and services for children, so they have an experience as memorable as yours.
  • Baby Club: for babies from one to three years old
  • Mini Club: for children from four to 12 years old
  • Black & White Junior Club: for teens

tHE RESORT

  • White-sand Beaches
  • Mayan Temple
  • Main Pool
  • The Lagoon
  • Flamingos
  • The Theater
  • The Secret Pool
  • Sports Center
  • Kids’ Pool
  • Mini Golf
  • Orchid Nursery

CHIC CABARET & RESTAURANT

With an idyllic location right on the lagoon, CHIC is our exclusive in-house cabaret show & culinary experience. TRS guests have a complimentary ticket to the event (reservation fee applies). Be sure to book in advance – the event often sells out.
Show
Multi-talented singers, dancers, acrobats, and aerialists come together to put on a show you’ll never forget, including an outdoor pre-show and after-party next to the sparkling lagoon.
Gastronomy
The show is paired with a sensational multi-course tasting menu spanning a wide range of explosive flavors and textures. Enjoy unlimited complimentary beverages, or go premium and let our trained sommelier give you tailor-made recommendations on deluxe imported wines (additional charges apply).

BRAVO DINNER & DANCE

A combination of savoring a high-quality dinner with the excitement of dancing, and live shows, creating astonishing moments for all ages.
Show
The classics of the 80s’ music scene with a modern vibe. Enjoy a fun atmosphere with dance moves and live singing, packed with music, partying and lots of surprises. And when dinner is over, the night has just begun, because you can go on dancing to a live DJ.
Gastronomy
Discover Mexico through its gastronomy with this mouthwatering, à la carte dinner. Choose from a selection of signature dishes based on a sustainable philosophy, and using ingredients from the local area.

Dining & Bars

Featured Restaurants

BAHIA E BRASA
Brazilian grilled meats and vegetables in a luxe setting. Lobster dinner available for an additional charge when in season.
EL DORADO
American steakhouse offering the best cuts of filet mignon, ribeye, beef steak, and more. When in season, you can order a lobster dinner (additional charge).
HELIOS
Bright seaside restaurant with indoor and outdoor seating serving global bites as well as local specialities like chilaquiles and tacos.
LA DALIA
One of our most spacious self-service dining options, offering a broad selection of grilled meats, salads, pastas, pizzas, and more just steps from the pool area.
LA PAISANA
Delightful Argentinian restaurant with a unique ambience; outdoor tables available. Immerse yourself in this unique gastronomic experience, with the finest quality cuts of meat.
POSEIDON
Outdoor seafood restaurant and bar directly on the beach, making for breathtaking views of the Caribbean. Selection of vegetarian options available.
CAPRICHO
Elegant restaurant serving delicious global bites as well as fresh salads and natural juices.
EL GAUCHO
Choose from a selection of specialty Argentinian cuts of meat cooked on our impressive charcoal grill. They also prepare an excellent grilled vegetable dish.
LA ADELITA
Flavor-packed Mexican cuisine in a cozy, hacienda-style space. Savor a classic margarita or mojito, or try out their spiked coffee punch, a local specialty.
LA HACIENDA
Spacious restaurant featuring different stations with grilled meats, pizzas, pastas, salads, and an area to prepare your own cocktail.
LAS OLAS
Beach bar and restaurant serving global light bites as well as tropical cocktails, Mexican beer, and more. Come for the food, stay for the views.
SUMPTUORI
Japanese dining in an elegant space offering an à-la-carte menu, a sushi bar, and teppanyaki tables (reservation required). Wide range of vegetarian options.
CHANG THAI
Elegant restaurant on the lagoon serving flavorful Thai dishes with creative nods to Vietnamese, Malaysian, and Indonesian cuisine.
EL GRAN AZUL
Modern restaurant with a terrace overlooking the pool. Enjoy grilled meats, pizzas, pastas, fresh fruit, and more in a breezy, laidback setting.
LA BOHEME
Elevated French cuisine in a lavish setting with the option to dine outside on the water. The terrace can also be reserved for private events and romantic dinners.
LA LAGUNA
Convenient self-service dining just steps from the pool. Choose from a large selection of global dishes as well as fresh fruits, salads, and desserts.
PORTOFINO
Excellent pastas, pizzas, and meat dishes in an elevated space comprising a sophisticated dining room and a romantic terrace overlooking the water.
TENTAZIONE
Upscale Italian dining in a luxurious setting. Expert mixologists on hand to craft specialty cocktails to pair with your meal.

Featured Bars

AURUM
Spacious outdoor bar serving both traditional and signature cocktails in a lively environment. Premium cigars are also available for purchase.
FULL MOON
Spacious outdoor bar serving both traditional and signature cocktails in a lively environment. Premium cigars are also available for purchase.
IO
Pool bar next to the infinity pool serving up ice-cold beer and cocktails. You can also purchase premium cigars for an additional charge.
LA JARRA
Beach bar conveniently located directly on the sand just steps from the sea. Soak up the sun with your feet in the water and a drink in hand at all times.
THE SECRET
Stunning pool bar where you can unwind in a peaceful, secluded area. Adults only.
COLONIAL LOBBY BAR
Sleek and spacious bar located just next to the outdoor theater so you can listen to the show as you unwind.
GAIA
Pool bar next to the infinity pool serving up ice-cold beer and cocktails. You can also purchase premium cigars for an additional charge.
KANTENAH LOBBY BAR
Stunning, spacious bar with tall mirrored ceilings lined with bottles. Grab a specialty cocktail or an ice-cold beer and relax in the lobby between plans.
LA TERRAZA
Hut-style bar next serving up delicious tropical cocktails and ice-cold Mexican beer on tap. Premium cigars and liquors are also available for purchase.
WHITE SAND LOBBY BAR
Spacious bar with a modern, nautical design featuring clusters of seashell light fixtures. Ice-cold Mexican beer on tap and delicious cocktails.
EL GRAN AZUL POOL BAR
Buzzy pool bar with a swim-up side and a walk-up side with a wrap-around bar top under a palm-leaf roof.
HABITS HEALTHY BAR
Exclusive for spa guests, Habits offers a range of refreshing juices and healthy snacks to revitalize you before, during, or after your spa experience.
LA ISLA
Laidback bar on an “island” in the main pool. Savor classic and signature cocktails in a tranquil ambiance away from the buzz.
LAS ROCAS
Bar serving specialty cocktails and ice-cold beer next to the unique saltwater pool and the rock beach. Every Tuesday, the New 20s Party is hosted here.

Resort Information

Resort Address

Grand Palladium & TRS Yucatan Resort Complex: Carretera Chetumal-Puerto Juárez,Km. 259-100 Solidaridad - Akumal, 77710 Playa del Carmen, Q.R., Mexico

Check-in Policy

Check In: 3:00 PM
Check Out: 12:00 PM

Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds