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WELCOME, FAMILY & FRIENDS!

We are so excited to be able to share our upcoming Wedding with you at Hard Rock Hotel Cancun in gorgeous Cancun, Mexico. Your presence at our wedding means the world to us!
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, August 26th, 2023.
Should you have any questions related to traveling, please contact Monica/Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
“Table of Contents” Click on a line below to skip to section.
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Accommodations

Hard Rock Resort Cancun knows no limits, we took all the awesome of Rock & Roll and made it a vacation that has to be experienced to be believed. At our unique Cancun beach all inclusive resort, we’ve created the ultimate beachfront celebrity playground and transformed the typical All Inclusive vacation into a rock star paradise. That means access to unbelievable All Inclusive amenities like experiential dining at 6 world-class restaurants, never-ending cocktails, legendary entertainment, and top-shelf everything across the board. It’s All Day. All Night. All Included, baby.

Click here to view resort map

Trip Deposit & Payment Schedule

  • A payment equal to 50% of your room total is all you need to reserve your room. This deposit payment will be paid and processed at the time you make your reservation.
  • Monday, April 17th, 2023, is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
  • Full payment of your trip is due by Tuesday, June 27th, 2023 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
  • Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
  • You are responsible for booking your own flights, but we still need your flight info by Monday, July 3rd‎, ‎2023, to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly into Cancun International Airport (CUN).
  • You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.

In-Room Amenities

  • 1 King size bed or 2 double beds
  • Breathtaking lagoon or ocean views
  • Private, furnished balcony
  • Double hydro spa tub
  • Flat screen LCD TV w/ satellite
  • Plush bathrobes (upon request) and slippers
  • Top-of-the-line Rock Spa® bath amenities
  • Custom bedding with fine linens and cotton duvet
  • Mini bar w/ soda, bottled water, juice, & domestic beer
  • 24-hour room service
  • Wi-Fi
  • Nespresso coffee machine
  • Digital safe
  • Individually controlled A/C
  • Bluetooth-enabled wireless alarm clock radio
  • Hair blow dryer
  • Iron & ironing board

Additional Nights Stay

If you would like to arrive earlier than Thursday, August 24th, 2023, or stay past Monday, August 28th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests once you arrive at the Resort

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

  • Room taxes
  • All-Inclusive Food & Beverage
  • Free Wi-Fi

Excluded in Price

  • Airfare. You are responsible for reserving your own flights.
  • Ground Transportation. You are responsible for booking your own transportation to the resort and back to the airport (See Below)
  • Travel Insurance. You are responsible for purchasing your own travel insurance policy, should you choose to do so (See Below)

Room Category in Room Block

  • Deluxe Lagoon View
  • Deluxe Lagoon View - Pure Wellness
  • Deluxe Ocean View
  • Diamond Ocean View
  • Rock Royalty Ocean View
  • Deluxe Family Lagoon View - Two Bedroom
  • Rock Suite Ocean View - One Bedroom
  • Rock Suite Ocean View - Two Bedroom
  • Rock Star Suite Ocean Front - Two Bedroom
The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

  • Arrive: Thursday, August 24th, 2023
  • Check-In is at 3:00 pm
  • Ceremony: Saturday, August 26th, 2023
  • Depart: Monday, August 28th, 2023
  • Check-Out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

The rates listed below are only available until (Attrition Date).

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.

Deluxe Lagoon View


Hard Rock Cancun - Deluxe Lagoon View NEW1
Hard Rock Cancun - Deluxe Lagoon View NEW2
Hard Rock Cancun - Deluxe Lagoon View NEW3
Hard Rock Cancun - Deluxe Lagoon View NEW4
Maximum capacity: 2 adults + 1 child (0-12) in a crib or rollaway in a king room; 3 guests including children (0-17) in a double room
Bedding options: 1 King bed or 2 Double beds
Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(4 – 12)
Infant
(0 – 3)

Deluxe Lagoon View
Pure Wellness

Hard Rock Cancun - Deluxe Lagoon View Pure Wellness NEW1
Hard Rock Cancun - Deluxe Lagoon View Pure Wellness NEW2
Maximum capacity: 2 adults + 1 child (0-12) in a crib or rollaway in a king room; 3 guests including children (0-17) in a double room
Bedding options: 1 King bed or 2 Double beds
Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(4 – 12)
Infant
(0 – 3)

Deluxe Ocean View

Hard Rock Cancun - Deluxe Ocean View NEW1
Hard Rock Cancun - Deluxe Ocean View NEW2
Maximum capacity: 2 adults + 1 child (0-12) in a crib or rollaway in a king room; 3 adults, or 2 adults + 1 child (0-17 years), or 1 adult + 2 children (0-17 years) in a double room
Bedding options: 1 King bed or 2 Double beds
Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(4 – 12)
Infant
(0 – 3)

Diamond Ocean View

Hard Rock Cancun - Diamond Ocean View NEW1
Maximum capacity: Up to 2 adults
Bedding options: 1 King bed

Prices do not include Travel Insurance. 










Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy

Rock Royalty Ocean View


Hard Rock Cancun - Rock Royalty Ocean View NEW1
Hard Rock Cancun - Rock Royalty Ocean View NEW2
Maximum capacity: Up to 2 adults in a king room; 3 adults in a double room
Bedding options: 1 King bed or 2 Double beds
Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Deluxe Family Lagoon View
2 Bedroom

Hard Rock Cancun - Deluxe Family Lagoon View 2BDR NEW1
Maximum capacity: Up to 5 guests, including children (0-17)
Bedding options: 1 King bed and 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Quadruple Occupancy
Quintuple Occupancy
Child
(13 – 17)
Child
(4 – 12)
Infant
(0 – 3)

Rock Suite Ocean View
1 Bedroom

Hard Rock Cancun - Rock Suite Ocean View 1BDR NEW1
Hard Rock Cancun - Rock Suite Ocean View 1BDR NEW2
Maximum capacity: 2 adults + 2 children (0-12)
Bedding options: 1 King bed w/ sofa bed
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.


Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Child
(4 – 12)
Infant
(0 – 3)

Rock Suite Ocean View
2 Bedroom

Hard Rock Cancun - Rock Suite Ocean View 2BDR NEW1
Hard Rock Cancun - Rock Suite Ocean View 2BDR NEW3
Hard Rock Cancun - Rock Suite Ocean View 2BDR NEW2
Maximum capacity: Up to 6 guests, including children & infants. A maximum of 1 infant (0-3) will be allowed to stay in the same room with 4 guests
Bedding options: 1 King bed and 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Quadruple Occupancy
Quintuple Occupancy
Sextuple Occupancy
Child
(13 – 17)
Child
(4 – 12)
Infant
(0 – 3)

Rock Star Suite Ocean Front
2 Bedroom

Hard Rock Cancun - Rock Star Suite Ocean Front 2BDR NEW1
Hard Rock Cancun - Rock Star Suite Ocean Front 2BDR NEW4
Hard Rock Cancun - Rock Star Suite Ocean Front 2BDR NEW2
Hard Rock Cancun - Rock Star Suite Ocean Front 2BDR NEW3
Maximum capacity: Up to 4 adults
Bedding options: 2 King beds
Prices do not include Travel Insurance.

Room Rates Listed Below are Per Room

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Quadruple Occupancy

Rock Royalty Level: What's the difference?

Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Ocean View or Rock Star Suite room categories and let us orchestrate your stay.

Upgrades included with a Preferred Club Suite:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Welcome Amenity
  • Priority reservations to Picks® and Mix® program
  • Complimentary 25-Minute couple's massage
  • Aromatherapy and pillow menu
  • Bath sponge
  • Sleeping mask
  • Mini bar snacks
  • Beach bag (one per room)
  • Late check-out*
Rock Royalty Level is an adult-only upgrade.
Hard Rock Cancun - gallery16
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Wedding Information

As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2024.
Below you’ll find links to NAME & NAME’s personal wedding website and registry:
Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website or registry.
To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hard Rock Hotel Cancun as part of the wedding group.
If you stay at a different hotel/resort other than Hard Rock Hotel Cancun you will be considered a Non-Guest and will be charged an additional fee per adult to attend the wedding ceremony and related events. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation (or remove a guest(s) from the reservation) by December 4th, 2023, the responsibility is <span style=”a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.

If you cancel your reservation (or remove a guest(s) from the reservation) between December 5th, 2023, and February 26th, 2024,the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after February 27th, 2024,the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:
  • Downgrading a room category
  • Decreasing the number of nights in your reservation
  • Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after August 10th‎, ‎2023.
What can you do with your reservation between June 27th and ‎August 10th‎, ‎2023?
  • Upgrade your room category, if an upgraded room category is available.
  • Add extra nights, if additional nights are available.
  • Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
Insurance policy
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
Click here to purchase Travel Insurance
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.
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Ground Transportation

Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.
We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:
Book Your Ground Transportation
Before booking your ground transportation:
  • You must have your flight information first. You will fly into Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
  • Please schedule your ground transportation directly with Canada Transfers at least 3-4 weeks before you depart.
  • Any updates to your flight info or any needed changes to the transfers must be updated directly with Canada Transfers. Yellow Umbrella Events does not have access to make any changes or updates.
  • You do not have to book your transportation through Canada Transfers. You are welcome to make arrangements with any transportation company you choose.
If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation for the best experience. Past clients have used Happy Shuttle to book accessible transportation. Click here to visit their website.
Concept : disabled and handicapped, a wheelchair outdoors

Room Reservation FAQ’s

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date

Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
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Amenities

You’ve made it out here to Hard Rock Hotel in Cancun so now’s the time to live it up! We’ve got the perks of the Rock Royalty® room categories, the musical bliss of Sound of Your Stay®, and swag from the Rock Shop® waiting for you.

Tons of swimming pool options for couples, singles, and families await you at our Hard Rock hotel. Take a dive into one and you’ll never be the same! We also provide the world-class golf experience you crave, along with lessons and gear rentals.

Get your mind right and your body will follow. We deliver total satisfaction for mind, body, and spirit with treatments, programs, and specials in the Rock Spa®, Posh Beauty Salon®, and Body Rock® wellness center.

Bring the band and experience a setlist of amenities sure to please them all. From special room service menus just for children, to game rooms, organized family activities, and a unique games area, there’s nothing like a stay at the Hard Rock Hotel Cancun.

POOLS

Prepare for some serious relaxation with full food and beverage service alongside the exotic outdoor pools. With two swim up bars, our expansive lagoon-style pool features a kid-friendly wading pool, thrilling water sports, and three outdoor hydro spa tubs including an adults-only tub to for the ultimate in relaxation.
  • Freestyle Pool
  • Kid’s Pool with slide at
  • Kids Club
  • Two swim-up bars
  • Two outdoor hydro spa tubs (Hall of Fame Members only)
  • Two 3rd floor terrace outdoor pools (Members, VIPS, and Rock Royalty level guests only)

FITNESS

Enjoy the Body Rock® Fitness Center and achieve your top performance with everything you need to work out and rock out during your stay. We’ve partnered with Technogym to offer you sleek, innovative training systems designed to keep you ready to hit the stage.
  • Treadmills & ellipticals
  • Peloton® Bikes
  • Leg Press/Calf Raise
  • Lat Pull Down/Low Row
  • Abdominal Curl
  • Chess Press
  • Shoulder Press
  • Ab Crunch Bench
  • Bicep/Triceps Pulley
  • Dumbbell Rack – From 5lbs to 50lbs (2 of each)
  • and MORE

BEAUTY SALON

Get ready for a night out and unleash your inner diva with a full set list of treatments at the Posh® Beauty Salon. Enjoy never-ending service from our professional and well-trained staff as we take your style to the next level of Rock & Roll glamour. After all, you’ve arrived. Now it’s time to enjoy.
  • Manicure
  • Pedicure
  • Hair
  • Beauty
  • Color and special hairstyle
View Services Menu ›
Book an Appointment ›

*Additional fees apply. Ask your concierge for details.

THE ROCK SHOP®

Every rock star needs a little bling. Shop to your heart’s delight at the Hard Rock Hotel Cancun. Here, we have enticing array of goodies to accessorize every style. Stop by the Rock Shop®, which features a selection of signature Hard Rock merchandise and gear fit for a celebrity shopping spree.
  • Tee Shirts
  • Jackets
  • Hoodies
  • Shot Glasses
  • Hats
  • Jewelry
  • Watches
  • Bags
  • Accessories

THE ROCK SPA®

We want you to have the decadent life in body, mind, and soul. Choose from a lavish menu of massages, facials, and body treatments at our spa that will transport you to a different state of mind. Perfect for winding down from a tennis match or simply setting the stage for a decadent tropical escape, the Rock Spa® features 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub.
View Spa Menu ›

Book a Treatment ›

*Additional fees apply. Ask your concierge for details.

WORLD CLASS GOLF

Tee off at the world-class golf courses of Cancun. Call upon our professional staff to confirm tee-times, arrange lessons, and help with club rentals. With limitless tee times included in your stay, be sure to take advantage of the lush, tropical greens of Cancun’s finest courses.
  • Riviera Cancun Golf Club
  • Hard Rock Golf Club Riviera Maya
Learn More & Book ›

*Additional fees apply. Ask your concierge for details.

KIDS CLUB

Give the kids their own piece of paradise with the Hard Rock Roxity Kids Club™. Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parents can relax knowing their little legends are in good hands.
View Activities ›

THE MUSIC LAB

Introducing the ultimate way to live out your fist-pumping guitar-shredding fantasy with expert instruction and accelerated stage training at the Music Lab of the Hard Rock Hotel Cancun.
  • Jam Band
  • Mix
  • RockTube
  • Studio
Learn More ›

THE SOUND OF YOUR STAY®

Music drives us, feeds our spirit, and inspires our lives. That’s why Hard Rock Hotel Cancun offers The Sound of Your Stay® program, an exclusive audio experience that puts our guests up close and personal with the music.
PICKS: Ready for a jam session? Reserve your choice of one of our 20 Fender® guitars, which come with headphones, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.
TRACKS: Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.
WAX wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.
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Dining & Bars

Featured Restaurants

Go on a world tour with the internationally inspired restaurants at the Hard Rock Hotel Cancun. Our highly acclaimed chefs are devoted to creating unforgettable culinary experiences in our specialty restaurants. Featuring Mexican, Asiatic, Italian, and our unparalleled Steakhouse cuisines, there’s truly something for everyone in our restaurants.
FRIDA
Discover the fiery flavors, spices and passions of Mexico at Frida, in a festive atmosphere. Our buffet offers international specialties, paired with tasty margaritas and tequilas.
  • Breakfast: 7:00 a.m. - 11:00 a.m. – Buffet
  • Lunch: 12:00 p.m. - 4:00 p.m. – Buffet
  • Dinner: 6:00 p.m. - 10:30 p.m. – Buffet
  • Dress Code: Casual
TORO
When the sun sets on the Caribbean Sea, Toro is the place for an elegant, authentic steakhouse experience. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire just for you as you look out onto the beach. Enjoy romantic, moonlit evenings with a glass of red wine.
  • Dinner: 6:00 pm – 10:30 pm – A la carte
  • Dress Code: Casual
ZEN
Find your Zen at our Asiatic-themed hot spot. Zen offers an extraordinary fine dining experience composed of expertly prepared Asian cuisine. During the evening, savor Asian specialties such as Teppanyaki.
  • Breakfast: 7:00am – 11:00 am – Buffet
  • Dinner: 6:00pm – 10:30pm – A la carte service
  • Dress Code: Casual
PIZZETO
Pizzeto offers artisanal brick oven-style pizzas, all made using fresh ingredients.
  • Lunch: 12:00 pm – 16:00 pm – A la carte
  • Dinner: 6:00 pm – 22:30 pm – Buffet
CIAO
Sit down to an Italian feast at our very own fine dining spot. In the mornings, indulge in a sumptuous breakfast of International fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties.
  • Breakfast a la carte: 7:00am – 11:00am
  • Lunch a la carte: 12:00pm – 3:30 pm
  • Dinner a la carte: 6:00pm – 10:30pm
  • Dress Code: Casual
IN-ROOM DINING
Use your VIP exclusivity to your advantage. Dine in the privacy of your fabulous room or suite with our 24-hour room service menu. Whether you’re craving breakfast, lunch, a romantic dinner or a late night bite, our 24-hour room service offers an extensive menu of gastronomic goodies and beverages to please your palate.
  • Open 24-hours

Featured Bars

Rock stars are known for being demanding. They ask for and get the best in the world. And at the All Inclusive Hard Rock Hotel Cancun, we wouldn’t have it any other way. Relax with a fine bottle of wine from our world-class collection of vintages, all rated 85 or higher. If an aperitif or cocktail is more your style, we’ll prepare a signature handcrafted cocktail with top shelf liquor then dance the night away with live DJ entertainment.
SMASH BAR
Bar & snacks, located in the lobby
  • Hours: 11:00 a.m. - 1:00 a.m.
  • Dress Code: Casual
FLOAT POOL BAR
  • Hours: 11:00 a.m. - 6:00 p.m.
AMPHITHEATER
Bar service during shows on select nights
  • Open select nights: 9:00 p.m. - 10:00 p.m.
SPLASH BAR
  • Hours: 11:00 a.m. - 5:00 p.m.
DIEGO
National & international drinks besides cocktails
  • Hours: 11:00 a.m. - 11:00 p.m.
HEALTHY BAR
A la carte drinks & snacks, located on the 3rd floor
  • Hours: 11:00 a.m. - 4:00 p.m.
DIVE POOL BAR
  • Hours: 11:00 a.m. - 6:00 p.m.

Resort Information

Resort Address

Blvd. Kukulcan 14.5, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Check-in Policy

Check In: 3:00 PM
The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Check Out: 12:00 PM

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