Yellow Umbrella Events - Mexico Destination Wedding Planners
Name & Name
Month Day, Year
WELCOME, FAMILY & FRIENDS!
We are so excited to be able to share our upcoming Wedding with you at Hard Rock Hotel Riviera Maya in gorgeous Puerto Aventuras, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, August 26th, 2023.
Should you have any questions related to traveling, please contact Monica/Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call
512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
“Table of Contents” Click on a line below to skip to section.
- Accommodations
- Trip Deposit & Payment Schedule
- In-Room Amenities
- Additional Nights Stay & Adding Nights/Guests Upon Arrival
- What’s Included/Excluded in the Room Pricing
- Room Categories in Room Block & Reservation Dates
- Booking Info & Room Pricing
- Cancellation Policy
- Wedding Info
- Travel Insurance
- Ground Transportation
- Americans with Disabilities Act
- Room Reservation FAQ’s
- Resort Amenities
- Dining & Bars
- Resort Info
Accommodations
Hard Rock Hotel Riviera Maya is where luxury meets satisfaction on a stage of stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas. It’s all capped off with an inviting traditional design, legendary Hard Rock hospitality, and undeniable excess at every turn. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for all. Or, pack your appetite for opulence and hit Heaven — an elevated and exclusive retreat for adult guests only featuring a private adult beach, superlative amenities, and dining at its finest.
Trip Deposit & Payment Schedule
- A payment equal to 50% of your room total is all you need to reserve your room.
- Monday, April 17th, 2023 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- Full payment of your trip is due by Tuesday, June 27th, 2023 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
- Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
- You are responsible for booking your own flights, but we still need your flight info by Monday, July 3rd, 2023 to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly into Cancun International Airport (CUN).
- You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.
In-Room Amenities
- 1 King size bed or 2 double beds
- French-style balcony with hammock
- Double hydro spa tub
- Private bath with shower
- Rock Spa® bath amenities
- Bathrobes & slippers - available upon request
- Mini bar with soda, bottled water, juice & domestic beer
- 24-hour room service
- Coffee maker
- Free wireless internet
- Smart LED TV with satellite
- Individually controlled A/C
- Turndown service - available upon request
- Selection of Guitars (Picks® Program) and Crosley turntables (Wax® Program) - available upon request and availability
Additional Nights Stay
If you would like to arrive earlier than Thursday, August 24th, 2023, or stay past Monday, August 28th, 2023, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.
Adding Nights/Guests once you arrive at the Resort
As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Free Wi-Fi
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Ground Transportation. You are responsible for booking your own transportation to the resort and back to the airport (See Below)
- Travel Insurance. (See Below)
Room Category in Room Block
Heaven (Adults-Only)
- Deluxe Gold
- Deluxe Gold - Pure Wellness
- Deluxe Swim-Up
- Diamond King
- Deluxe Sky Terrace (One Bedroom)
- Rock Royalty Partial Ocean View King
- Rock Suite Ocean Front (Two Bedroom)
- Rock Suite Ocean Front Rooftop Lounge (Two Bedroom)
- Rock Star Suite Ocean Front (Two Bedroom)
Hacienda (Family-Friendly)
- Deluxe Gold
- Deluxe Gold - Pure Wellness
- Deluxe Partial Ocean View Double
- Deluxe Sky Terrace (One Bedroom)
- Diamond King
- Rock Royalty Partial Ocean View
- Deluxe Family (Two Bedroom)
- Deluxe Grand Sky Terrace (Two Bedroom)
- Rock Suite Ocean Front (Two Bedroom)
- Rock Suite Ocean Front Rooftop Lounge (Two Bedroom)
- Rock Star Suite Ocean Front (Two Bedroom)
The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Reservation Dates
- Arrive: Thursday, August 24th, 2023
- Check-In is at 3:00 pm
- Ceremony: Saturday, August 26th, 2023
- Depart: Monday, August 28th, 2023
- Check-Out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
Booking Information
**NOTE: The rates listed below are only available until (Attrition Date).
If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.**Deluxe Gold
Heaven - Adults-Only
Maximum capacity: 2 adults in a king room; 3 adults in a double room. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy |
Deluxe Gold
Pure Wellness
Heaven - Adults-Only
PURE WELLNESS® HypoAllergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers.
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed. 2 beds not available.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Deluxe Swim-Up
Heaven - Adults-Only
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed. 2 beds not available.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Diamond King
Heaven - Adults-Only
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed. 2 beds not available.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Deluxe Sky Terrace
One Bedroom
Heaven - Adults-Only
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed. 2 beds not available.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Rock Royalty Partial
Ocean View King
Heaven - Adults-Only
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed. 2 beds not available.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Rock Suite Ocean Front
Two Bedroom
Heaven - Adults-Only
Maximum capacity: 6 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed in Bedroom 1.
1 King bed or 2 Double beds in Bedroom 2.
1 King bed or 2 Double beds in Bedroom 2.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Sextuple Occupancy |
Rock Suite Ocean Front
Rooftop Lounge Two Bedroom
Heaven - Adults-Only
Maximum capacity: 4 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed in Bedroom 1.
1 King bed or 2 Double beds in Bedroom 2.
1 King bed or 2 Double beds in Bedroom 2.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy |
Rock Star Suite Ocean Front
Two Bedroom
Heaven - Adults-Only
Maximum capacity: Up to 4 adults. Prices do not include Travel Insurance.
Bedding Options: 2 King size beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy |
Deluxe Gold
Hacienda - Family-Friendly
Maximum capacity: 2 adults plus 1 child (0-3, in a crib) in a king room; 3 adults plus 1 child (0-17) or 2 adults plus 2 children (0-17) or 1 adult plus 3 children (0-17) in a double room. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Child (13 – 17) |
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| Child (4 – 12) |
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| Child (0 – 3) |
Deluxe Gold Pure Wellness
Hacienda - Family-Friendly
PURE WELLNESS® HypoAllergenic Rooms are designed to provide a better night’s sleep for all guests, especially allergy sufferers.
Maximum capacity: 3 adults plus 1 child (0-17) or 2 adults plus 2 children (0-17) or 1 adult plus 3 children (0-17). Prices do not include Travel Insurance.
Bedding Options: 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Child (13 – 17) |
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| Child (4 – 12) |
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| Child (0 – 3) |
Deluxe Partial Ocean View Double
Hacienda - Family-Friendly
Maximum capacity: 3 adults plus 1 child (0-17) or 2 adults plus 2 children (0-17) or 1 adult plus 3 children (0-17). Prices do not include Travel Insurance.
Bedding Options: 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Child (13 – 17) |
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| Child (4 – 12) |
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| Child (0 – 3) |
Deluxe Sky Terrace
One Bedroom
Hacienda - Family-Friendly
Maximum capacity: 2 adults plus 1 child (0-12). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Child (4 – 12) |
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| Child (0 – 3) |
Diamond King
Hacienda - Family-Friendly
Maximum capacity: 2 adults. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy |
Rock Royalty Partial Ocean View
Hacienda - Family-Friendly
Maximum capacity: 2 adults plus 1 child (0-12, in a crib or rollaway) in a king room. 3 adults plus 1 child (0-17), or 2 adults plus 2 children (0-17), or 1 adult plus 3 children (0-17). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Child (13 – 17) |
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| Child (4 – 12) |
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| Child (0 – 3) |
Deluxe Family Two Bedroom
Hacienda - Family-Friendly
Maximum capacity: 6 guests including children and infants (max 5 adults). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed and 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Child (13-17) |
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| Child (4-12) |
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| Child (0-3) |
Deluxe Grand Sky Terrace
Two Bedroom
Hacienda - Family-Friendly
Maximum capacity: 6 guests including children and infants (max 5 adults). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed and 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Child (13-17) |
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| Child (4-12) |
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| Child (0-3) |
Rock Suite Ocean Front
Two Bedroom
Hacienda - Family-Friendly
Maximum capacity: 6 guests including children and infants. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed and 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Sextuple Occupancy | |||||
| Child (13-17) |
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| Child (4-12) |
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| Child (0-3) |
Rock Suite Ocean Front
Rooftop Lounge Two Bedroom
Hacienda - Family-Friendly
Maximum capacity: 6 guests including children and infants. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed and 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Sextuple Occupancy | |||||
| Child (13-17) |
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| Child (4-12) |
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| Child (0-3) |
Rock Star Suite Ocean Front
Two Bedroom
Hacienda - Family-Friendly
Maximum capacity: 6 guests including children and infants. Prices do not include Travel Insurance.
Bedding Options: 1 King size bed and 2 Double beds.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | |||||
| Double Occupancy | |||||
| Triple Occupancy | |||||
| Quadruple Occupancy | |||||
| Quintuple Occupancy | |||||
| Sextuple Occupancy | |||||
| Child (13-17) |
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| Child (4-12) |
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| Child (0-3) |
Rock Royalty Level: What's the difference?
Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Ocean View or Rock Star Suite room categories and let us orchestrate your stay. See the full list of upgrades included with a Preferred Club Suite below:
- Dedicated telephone concierge
- Upgraded full-size Rock Spa® bath products
- Welcome Amenity
- Priority reservations to Picks® and Mix® program
- Complimentary 25-Minute couple's massage
- Aromatherapy and pillow menu
- Bath sponge
- Sleeping mask
- Mini bar snacks
- Beach bag (one per room)
- Late check-out*
Rock Royalty Level is an adult-only upgrade.
Wedding Info
As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2024.
Below you’ll find links to NAME & NAME’s personal wedding website and registry:
- Wedding website: not available
- Wedding registry: not available
Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website or registry.
To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hard Rock Hotel Riviera Maya as part of the wedding group.
If you stay at a different hotel/resort other than Hard Rock Hotel Riviera Maya you will be considered a Non-Guest and will be charged an additional fee per person to attend the wedding ceremony and related events. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes prior to the ceremony and must depart the resort immediately following the end of the event.
*Very Important – Please Read*
Cancellation Policy
If you cancel your reservation by April 17th, 2023, you are only responsible for the $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation between April 18th, 2023, and June 26th, 2023, you will be responsible for 50% of your room total. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation or reduce the number of nights in your reservation on or after June 27th, 2023, you are responsible for 100% of your room total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after August 10th, 2023.
What can you do with your reservation between June 27th and August 10th, 2023?
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.
Travel Insurance
**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.
Ground Transportation
Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add them on your own by clicking on the button below.
Before booking your transportation you must have your flight information first. You will fly into Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
Please schedule your ground transportation directly with Project Expedition at least 3-4 weeks before you depart.
Any updates to your flight info or any needed changes to the transfers must be updated directly with Project Expedition at 855-782-3006. Yellow Umbrella Events does not have access to make any changes or updates.
You do not have to book your transportation through Project Expedition. You are welcome to make arrangements with any transportation company you choose. Here are 2 other companies we have used in the past:
Watch this video on how to make your ground transportation reservation with Project Expedition.
Americans with Disabilities Act
Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation for the best experience. Past clients have used Happy Shuttle to book accessible transportation. Click here to visit their website.
Room Reservation FAQ’s
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information.
1. Their name as it appears on their passport.
2. Their birthdate.
3. Their email address.
4. Arrival Date
5. Departure Date
If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Amenities
Music is just the beginning. Hard Rock is about living in the moment—whether it’s an incredible weekend with friends or a memorable family vacation. And Hard Rock Hotel Riviera Maya is the perfect stage for experiences of a lifetime with modern accommodations and luxury amenities.
Carefully chosen with your total musical immersion in mind, our one-of-a-kind amenities have to be seen (and heard) to be believed. Upgrade to Rock Royalty and you’ll never look back. Turn your vacation into something musical with a curated playlist just for you. And don’t forget to commemorate the entire thing with swag from the merch stand at our Rock Shop.
Carefully chosen with your total musical immersion in mind, our one-of-a-kind amenities have to be seen (and heard) to be believed. Upgrade to Rock Royalty and you’ll never look back. Turn your vacation into something musical with a curated playlist just for you. And don’t forget to commemorate the entire thing with swag from the merch stand at our Rock Shop.
POOLS
Jump in. The luxury is fine with spectacular pools and mesmerizing tropical views. There’s also the tranquil beauty of a natural sea cove perfect for kayaking, snorkeling, and just plain relaxing along the warm Caribbean Sea. Not to mention full service by the water, swim up bars for never-ending refills, and daily activities throughout your stay. Because this is paradise. And we act like it.
- Private Beach
- Hacienda Azul Pool
- Zero Entry Kids’ Pool
- Hacienda Roja Pool
- Eden Pool: exclusive for Heaven – Adults-Only guests
- Private Beach & Natural Sea Cove: exclusive for Heaven – Adults-Only guests
FITNESS
Our Body Rock® Fitness Center features all you need to stay active during your stay at the Hard Rock Hotel Riviera Maya. Find inspiration with daily classes, expert instruction, professional equipment, and world-class facilities.
- Top of the line gear
- Bikes
- Yoga
- Spinning
- Mindfulness
- Latin cardio
- Cardio stretch
- Tennis courts
Open daily from 6:00 a.m. – 10:00 p.m.
BEAUTY SALON
Get ready for a night out and unleash your inner diva with a full set list of treatments at the Beauty Salon. Enjoy never-ending service from our professional and well-trained staff as we take your style to the next level of Rock & Roll glamour. After all, you’ve arrived. Now it’s time to enjoy.
- Manicure
- Pedicure
- Hair & beauty
- Color and special hairstyle
- Kids packages
THE ROCK SHOP®
If you like to rock, wear it on your shirt. Hard Rock merchandise is immediately recognizable all over the world. The Rock Shop® at Hard Rock Riviera Maya is where you get this merchandise, and it tells the world that you didn’t visit just any Hard Rock, you stayed with us in Riviera Maya. If you haven’t already, this is your chance to start a collection of Hard Rock apparel from our rock star closet attached to the lobby.
Open daily: 7:00 am – 10:45 pm.
Open daily: 7:00 am – 10:45 pm.
THE ROCK SPA®
We want you to have the decadent life in body, mind, and soul. Choose from a lavish menu of massages, facials, and body treatments at our spa that will transport you to a different state of mind. Perfect for winding down from a tennis match or simply setting the stage for a decadent tropical escape, the Rock Spa® features 10 individual treatment rooms, 6 couples treatment rooms, and a master spa treatment room with hydro spa tub.
WORLD CLASS GOLF
This is golf our way. We’re talking championship play, and stunning views just off the property with an 18-hole Robert von Hagge course. Tee off at the world-class golf courses of Cancun. Call upon our professional staff to confirm tee-times, arrange lessons, and help with club rentals.
- Riviera Cancun Golf Club
- Hard Rock Golf Club Riviera Maya
Learn More & Book ›
*Additional fees apply. Ask your concierge for details.
*Additional fees apply. Ask your concierge for details.
BOWLING ALLEY
As soon as you step into the bowling alley, you’ll feel the energy and excitement of the space. The walls are adorned with rock-and-roll memorabilia, and the music is always pumping, adding to the fun atmosphere. Whether you’re a seasoned bowler or just looking for a fun night out with friends and family, this attraction has something for everyone.
LASER TAG
Our exciting laser tag amenity is the perfect way to spend an afternoon with friends or family while staying at our resort. Whether you’re a seasoned laser tag veteran or a first-timer, our arena is designed to challenge and excite players of all skill levels. Our arena is located in a unique outdoor setting surrounded by lights and combat atmosphere, creating a truly one-of-a-kind laser tag experience.
HYPERX GAMING LOUNGE
Escape to a gamer’s paradise at the new HyperX Gaming Lounge Riviera Maya. Boasting high-performance Gaming PCs, gaming consoles, a VR station, and the latest HyperX peripherals, this new addition offers an enhanced experience for any type of gamer. Console or PC, casual or pro, no matter your creed, color, or culture, We’re All Gamers and HyperX is always ready to game. See you in the queue
KIDS CLUB
Give the kids their own piece of paradise with the Hard Rock Roxity Kids Club™. Here, endless entertainment awaits with tons of activities, games, crafts, and music. While the kids are off in the ultimate hangout place making friends, forming bands, and having the time of their lives, parents can relax knowing their little legends are in good hands.
THE SOUND OF YOUR STAY®
Music drives us, feeds our spirit, and inspires our lives. That’s why Hard Rock Hotel Cancun offers The Sound of Your Stay® program, an exclusive audio experience that puts our guests up close and personal with the music.
PICKS:
Ready for a jam session? Reserve your choice of one of our 20 Fender® guitars, which come with headphones, to create a pop-up studio right in your own guest room. Novice rockers can take advantage of the in-room video lessons or just start strumming and see what kind of tunes you can create.
TRACKS:
Enjoy a perfectly curated collection of tunes for your stay. Whether you’re looking to set the mood for a romantic evening, find motivation for a killer workout, or chill by the pool, our playlists provide the perfect soundtrack to your stay.
WAX
wax® is the latest component to the brand’s music amenity program, offering guests the opportunity to tune in to the vinyl resurgence and experience music as it was intended to be listened to. Partnering with Crosley, Hard Rock has amplified the in-room listening experience with a carefully curated collection of 10 iconic records chosen by Hard Rock’s team of music experts. A Crosley turntable will keep the records spinning as guests find their groove at leisure.
RIVIERA MAYA TOURS
Go out on tour and discover the Riviera Maya, from ancient wonders to modern culture.
- Riviera Maya Essentials (ATV, Zipline, Cenote)
- Rio Secreto Plus
- Dolphin Interaction & Tulum
- Isla Mujeres Experience
- Snorkel Xpress
- Cenote & Dolphin Interaction
- Yacht & Dolphin Interaction
Learn More & Book ›
*Additional fees apply. Ask your concierge for details.
*Additional fees apply. Ask your concierge for details.
Dining & Bars
Featured Restaurants
Our food-game is fire with our APPETITE FOR INDULGENCE culinary experiences. The way we see it, you deserve more than just variety, you deserve the best. And it all starts with the ingredients — locally farmed produce, highest quality prime USDA meats, fresh premium seafood — every dish chef-crafted to be something delectably different. Come, let us defy your expectations in every dish.
THE MARKET
Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
- Breakfast: 7:00 am - 11:00 am
- Lunch: 12:30 pm - 3:30 pm
- Dinner: 5:30 pm - 11:00 pm
- Dress Code: Casual
FRIDA
Discover the fiery flavors and festive atmosphere of Mexico at Frida, serving Mexican cuisine and regional specialties à la carte.
- Dinner: 5:30 pm - 10:00 pm
- Dress Code: Casual
CAFETTO
Grab a continental breakfast for the perfect way to start the morning or enjoy snacks, coffee, and tea throughout the day.
- Breakfast: 7:00 am - 10:00 am
- Snacks, coffee & tea: until 11:00 pm
WAI
Experience the culinary delights of the deep jungle at the Thai inspired WAI. Experimenting with spices such as mint, curry and so many more, savor unique and exotic Thai dishes.
- Dinner: 5:30 pm - 10:00 pm
- Dress Code: Fine Dining Casual
- Adults-only. Guests staying at Heaven receive priority for reservations
DIVE
Refuel with great snacks, top-shelf drinks, and service by the Heaven pool.
- Daily: 10:00 am - 5:00 pm
FARO GASTRO MARKET
Faro Gastro Market is a culinary haven, offering a range of delicious options for breakfast, lunch, and dinner. From succulent meats and burgers cooked on the grill at Grill Back, to the fresh catch of the day at Water & Earth, there’s something for every taste bud.
- Breakfast: 7:00am – 11:00 am
- Lunch: 1:00 pm - 3:00 pm
- Dress Code: Casual
- Adults-only. Guests staying at Heaven receive priority for reservations
ZEN
From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served à la carte.
- Dinner: 5:30 pm – 10:00 pm
- Dress Code: Casual
- Teppanyaki tables allow a maximum of 12 guests; reservations are required.
CIAO
Savor the finest Italian specialties as you take your taste buds on a journey to the heart of culinary paradise. We’ve got your favorite table ready and waiting.
- Breakfast: 7:00 am - 11:00 am
- Lunch: 12:00 pm - 3:30 pm
- Dinner: 5:30 pm – 10:30 pm
- Dress Code: Casual
LE PETIT COCHON
Serving remarkable dishes à la carte, Le Petit Cochon features the finest ingredients for a delicious taste of the rustic French countryside.
- Dinner: 5:30 pm – 10:00 pm
- Dress Code: Casual
- Adults-only
PIZZETO
Step outside and step into a world of flavor with a wood burning stove, crispy brick-oven pizza, salads, soups, and pasta à la carte.
- Daily: 11:00 am - 6:00 pm
- Dress Code: Casual
TORO
The good life deserves a great steak. Step inside and enjoy premium cuts of the finest steak and a menu of lavish dishes served à la carte.
- Dinner: 5:30 pm - 10:30 pm
FLOAT
Enjoy snacks by the pool with a selection of top-shelf cocktails to match.
- Breakfast: 7:00 am - 11:00 am
- Lunch: 12:00 pm - 3:30 pm
- Dinner: 5:30 pm - 10:30 pm
- Dress Code: Casual
UMO
Maintaining cultural traditions and cooking methods at the forefront, UMO offers Mexican Yucatan cuisine using local and seasonal ingredients.
- Dinner: 5:30 pm - 11:00 pm
- Dress Code: Fine Dining Casual
- Adults-only. Guests staying at Heaven receive priority for reservations
IN-ROOM DINING
Sometimes going big means keeping a low profile. Stay in, enjoy your view, soak in the double Jacuzzi, and order up any time of day with 24-hour room service.
- Daily: 24-hours
Featured Bars
With stylish and legendary bars, we took top-shelf to the very top shelf. Sip with sophistication at Martini Bar with old favorites and new spirits. Enjoy your favorite drinks without leaving the water at Dive Bar. Or, take it through the night at the exclusive Heaven Bar & Lounge.
SUN BAR
The perfect place to raise a glass, the Sun Bar is located off the main lobby and offers exotic cocktails, old favorites, and a premium selection.
DIVE BAR
Located at the heart of the Heaven pool, Dive features a swim-up bar so you won’t have to leave the water to top off your drink.
- Adults-only
FLOAT BAR
Enjoy a legendary cocktail menu by the pool with all the Hard Rock excess you can handle.
CLUB HEAVEN
BAR & DISCO
Just steps from the main lobby, Heaven Bar & Disco features live DJ entertainment, the finest selection of international spirits, and the very best vibe in the Caribbean.
- Heaven - Adults-Only
MARTINI BAR
Enjoy classic martinis and a selection of top-shelf spirits, all just off the Hard Rock Hotel Riviera Maya.
IN-ROOM DRINKS
We even packed your room with a fully stocked Mini Bar with domestic beer, bottled water, and juice. Because that’s how we do paradise.
Resort Information
Resort Address
Km 72, Carretera Cancun-Chetumal Puerto Aventuras, Quintana Roo 77710 Mexico
Check-in Policy
Check In: 3:00 PM
The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds
Check Out: 12:00 PM