Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at Hotel Xcaret Mexico in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding event company, have been amazing with helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Saturday, May 15th, 2021.
Should you have any questions related to traveling, please contact Shea. You can reach him by email shea@yellowumbrellaevents.com, or call 512-955-1320.
Garden Suite
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Prices Listed are Per Person
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3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
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1 Guest |
$ | $ | $ | $ |
$ |
| 2 Guests | $ | $ | $ | $ |
$ |
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3 Guests |
$ | $ | $ | $ |
$ |
| Child (6-12) | $ | $ | $ | $ |
$ |
River Suite
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Prices Listed are Per Person
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3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
| 1 Guest | $ | $ | $ | $ |
$ |
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2 Guests |
$ | $ | $ | $ |
$ |
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3 Guests |
$ | $ | $ | $ |
$ |
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Child (6-12) |
$ | $ | $ | $ |
$ |
Ocean View Suite
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Prices Listed are Per Person
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|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
|
1 Guest |
$ | $ | $ | $ |
$ |
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2 Guests |
$ | $ | $ | $ |
$ |
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3 Guests |
$ | $ | $ | $ |
$ |
| Child (6-12) | $ | $ | $ | $ |
$ |
Swim-Up Garden Suite
Maximum capacity: Up to 4 guests (2 adults & 2 kids, 3 adults & 1 kid, or 3 Adults). Prices do not include Travel Insurance.
Important: If there is 1 adult & 1 child in a room they will charge you the single occupancy rate plus the child rate, not the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
Prices Listed are Per Person
|
|
3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
|
1 Guest |
$ | $ | $ | $ |
$ |
|
2 Guests |
$ | $ | $ | $ |
$ |
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3 Guests |
$ | $ | $ | $ |
$ |
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Child (6-12) |
$ | $ | $ | $ |
$ |
River Suite Adults-Only
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: Only 1 King size bed w/ a sofa bed. 2 beds not available.
Prices Listed are Per Person
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3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
|
1 Guest |
$ | $ | $ | $ |
$ |
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2 Guests |
$ | $ | $ | $ |
$ |
| 3 Guests | $ | $ | $ | $ |
$ |
Swim-Up Ocean Front Suite Adults-Only
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: Only 1 King size bed w/ a sofa bed. 2 beds not available.
Prices Listed are Per Person
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3 Nights | 4 Nights | 5 Nights | 6 Nights |
7 Nights |
|
1 Guest |
$ | $ | $ | $ |
$ |
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2 Guests |
$ | $ | $ | $ |
$ |
| 3 Guests | $ | $ | $ | $ |
$ |
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Non-Stop Shared Airport Transfers
- Unlimited access to Xcaret Parks and Deluxe Tours listed in “Amenities” section below.
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Protection (highly recommended)
Child Room Rates
- Children 5 years old and younger stay for free when sharing a room with 1 paying adult.
- Children 6 – 17 years old: Prices listed below.
Adding Additional Nights
If you would like to arrive earlier than Thursday, May 13th, 2022, or stay past Monday, May 17th, 2022, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.
Trip Deposit & Payment Schedule
- A payment equal to 1-Room Night is all you need to reserve your room.
- Sunday, November 15th, 2021 is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- 50% of your room reservation total is due by Monday, November 16th, 2021 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Full payment of your trip is due by Tuesday, March 2nd, 2022 (The resort reserves the right to cancel the reservation if payment is not made by this date).
- Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due.
- We’ll need your flight info by Tuesday, December 28th, 2021. You can send that to me by filling out the form on this page.
- You will fly to the Cancun International Airport (CUN). This is where the transportation company will pick you up.
Reservation Dates
Arrive: Thursday, May 13th, 2022
Check-In is at 3 pm
Ceremony: Saturday, May 15th, 2022
Depart: Monday, May 17th, 2022
Check-out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
Travel Protection
Not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment. FYI, CFAR is not available for New York State residents.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
Depending on what you select and the reason for canceling, travel insurance may cover between 75% – 100% of your trip cancellation and many other things like unexpected medical expenses, baggage, and flight delays.
I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
Reservation Cancellation Policy
If you cancel your reservation by April 2nd, 2021 you are only responsible for the $100 per person cancellation fee.
If you cancel your reservation between August 28th, 2021, and December 28th, 2021, you will be responsible for 50% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation on or after December 28th, 2021, you are responsible for 100% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after December 28th, 2022:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after “add a date 2 weeks before the room block starts”.
What can you do with your reservation between December 28th and “add a date 2 weeks before the room block starts”??
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you do not travel on the dates selected for this reservation.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of your reservation plus the $100 per person cancellation fee.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines minus the cost of the non-refundable insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
To be considered a part of Mia and Kyle’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer competitive group rates and have secured a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hotel Xcaret as part of the wedding group.
If you stay at a different hotel/resort other than Hotel Xcaret you will be considered a Non-Guest and will be charged an additional fee of $80.00 per adult, children from 0 to 5 years are free and children from 6 to 12 years old will cost $40.00 USD to attend the wedding ceremony and related events. Children 13 years old and up will be charged the adult rate of $80.00 USD. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe Tours to Xenotes and Xichen, with round-trip transportation included. Some parks and tours require a prior reservation.
XCARET PARK
XCARET PARK
Xcaret is a water park, theme, amusement, eco-archaeological and more, in one place. Due to its privileged location in the Mayan jungle among underground rivers, cenotes and facing the Caribbean Sea, Xcaret has impressive scenarios where you can do different activities and enjoy them to the fullest. Besides that, Xcaret is a theme park in Cancun and Riviera Maya that celebrates Mexico’s present and rich past, a country known for its traditions, culture and folklore.
XEL-HÁ PARK
XEL-HÁ PARK
From any point of Xel-Há you can admire unparalleled landscapes of jungle, crystal clear waters, and receive the sun, but it is the Scenic Lighthouse, 131 ft (40 m) tall, the point that brings you closer to the sky, so you can admire panoramic views of nature in all its splendor. Experience the beauty of the Caribbean Sea and the Mayan jungle surrounding this astounding park in the south side of the Riviera Maya. A beautiful natural place you need to visit.
XPLOR PARK
XPLOR PARK
Xplor Fuego is the only unlimited nighttime adventure in the Riviera Maya and Cancun, an outstanding park that opens as the sun goes down for you to live an evening full of emotions and fantastic moments. Be part of an adventure full of adrenaline while exploring the jungle at night! Live this exciting experience in the depths of the jungle.
XOXIMILCO CANCÚN
XOXIMILCO CANCÚN
Xoximilco is a fun and complete Mexican party that kids and adults can enjoy on a picturesque Mexican gondola enlivened by a witty host, a mariachi, and traditional Mexican music. Try the most representative dishes of Mexican cuisine and much more on board a floating party!
XENSES PARK
XENSES PARK
Xenses is a surprising half-day park out of the ordinary, where imagination has no limits. With two paths of activities and fantastic scenarios, you will learn the funniest way to use your senses. It is an excellent choice for kids and grown-ups to expand their horizons in an original, fun way.
XICHÉN DELUXE TOUR
XICHÉN DELUXE TOUR
Xichén is a journey to the Maya past and the perfect time to discover a World Heritage Site by UNESCO. Along with certified guides at Xichén, you will find details and get unveiled secrets of the mythical pre-Columbian city of Chichén Itzá during your next travel to Cancun, Playa del Carmen, or the Riviera Maya.
XENOTES OASIS MAYA TOUR
XENOTES OASIS MAYA TOUR
The only tour that takes you to the four types of Mexican cenotes that exist, to admire their beauty, interact with their nature, and to enjoy a different activity in each of them.
XAVAGE PARK
XAVAGE PARK
Xavage is the most fun adventure park in Cancun and Riviera Maya featuring one-of-a-kind and thrilling activities on water, land, or air. Discover your adventurer spirit within and have an unforgettable day. Experience the new side of Cancun at a place where you will live great moments at the original activities that can only be found here!
So many options to choose from, make sure to take time to try them all!
LA TRAJINERA
Centuries ago, the canals of the Xochimilco Lake region, in the original Mexico City, were sailed by boats known as “Trajineras”. This tradition continues today and is one of the most colorful and lively activity of the city. In a Trajinera inspired setting, we recall this experience by bringing the best land and sea products enhanced by a Caribbean fumée flair.
- Buffet: Breakfast 7:00 AM to 11:30 AM / Lunch 12:30 PM to 5:00 PM / Dinner 6:00 PM to 11:00 PM
- Main Pool
CANTINA LOS FAROLES
A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends’ and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks’ menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered.
- Open for dinner from 6:00 PM to 11:00 PM / After Party from 12:00 AM to 2:00 AM
- Main building (Casa Grande)
- Reservation required
HA’ (ADDITIONAL COST APPLIES)
The Chef’s signature brings the concept of the Mexican gastronomy as a personal experience. Discover the contemporary Mexican cuisine in an intimate and chic atmosphere, where, with each dish, the Chef tells a story. A contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room.
- Open for dinner from 6:00 PM to 12:00 AM
- Reservation required
- Additional charge applies for this restaurant
- Included for guests staying at junior and master suite
XIN-GAO
Indulge in a journey of flavors of the Asian cuisine through traditional and contemporary proposition in a breathtaking setting. From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience.
- Open for dinner from 6:00 PM to 11:00 PM
- Main building (Casa Grande)
- Reservation required for dinner
CHIBALI
Mexican family gatherings around the table are a long-standing tradition in our culture. Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained.
- Open from 11:00 AM to 11:00 PM
- Casa Viento, next to the Kids clu
TEATRO DEL RÍO
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
- Open for dinner from 7:00 PM to 11:00 PM
- Tasting Menu
- In front of Espiral Hill
Reservation required
MERCADO
A 360-degree sensory tour will transport you through different endless flavors of Mexico. Fresh products, colors and vibrant textures will highlight each of the 10 stations representing a unique style from a different region. Rejoice your visual and hearing senses with dishes boosted with aromas and authentic flavors.
- Continental Breakfast 6:00 AM to 6:30 AM / Breakfast 7:00 AM to 11:30 AM / Lunch 12:30 PM to 5:00 PM / Dinner 6:00 PM to 11:00 PM / Late Night 12:30 AM to 5:00 AM
- Main building (Casa Grande)
LAS PLAYAS
Barefoot sand chill, the sound of the waves on the background, the fumée accents from the grill mixing with the breeze. Right in front of you, countless shades of blue decorate the ocean that drape upon the coves . A fresh cuisine in the afternoon and a fusion of spices in the evening. Culinary creations that will take you over the shores of the Mediterranean up to mountains in India, and back to the Caribbean.
- Open from 11:00 AM to 11:00 PM
- Coves’ area
- Exclusive for guests at Casa Fuego
- Reservation required for dinner
LAS CUEVAS
A unique culinary delight in Riviera Maya has been created specially for you. Explore Mexican specialties, blending with international trends, in a gallery of caves carved out of the peninsula rock. For dinner, the menu will take you to discover the Mexican wine through the perfect pairing with each dish. If you are in the chilling mood, just sip a glass of wine or smoke a Cuban cigar, you are cordially welcome to the Wine and the Cigar Bars.
- Open seasonally
- Reservation required
BIO
Creative, fresh and healthy, our first vegan and vegetarian restaurant serves specialties exquisitely seasoned with superfoods and traditional Mexican spices. Bio is sure to make you feel in harmony with Nature. Located in a cave between the beach and the rivers, this great spot invites its guests to melt with the surroundings.
- À la carte: 7:00 AM to 5:00 PM
- Inlets area
FUEGO RESTAURANT
Intimate restaurant to enjoy a long after-dinner. Exciting gastronomy inspired by Mediterranean cuisine with a touch of Mexicanness, by the famous Chef Franco Maddalozzo. Suggestions for dinner range from the “Risotto de mi comadre”, an exceptional experience that combines mole, Shiitake, Foie Gras and chocolate, to the Huitlacoche ravioli in corn sauce.
- Breakfast from 7:00 AM to 11:30 AM / Lunch from 12:30 PM to 5:00 PM / Dinner from 6:00 PM to 11:00 PM
- Exclusive for Casa Fuego guests. Adults only.
- Reservation required for dinner
Hotel Xcaret has ten restaurants and eight bars that will take you on a culinary journey through global flavors while offering a cozy ambiance. The dedicated attention of our staff will guide you through this exciting culinary trip. All our menus are designed to surprise your palate as well as to accommodate any dietary preferences your lifestyle might require.
ROOFTOP BAR FUEGO
Featuring a private swimming pool, it’s an intimate, relaxed and sophisticated gathering spot. Stunning Caribbean sunset views accompanied by the rhythm of Chill-out music and signature mixology. Grill cuisine restaurant, gourmet burgers, wraps and salads; fresh dishes and finger food. A fulfilling experience accompanied with sparkling wine, Brut or Demi Sec, an acid taste that will cause an explosion of flavors in your papillas and with digestive properties that will prepare you to continue this pleasant and fizzy journey.
Opening hours:
10:00 AM to 6:00 PM
Adults Only
POOL BAR
Enjoy the refreshing array of drinks at the pool bar, a very pleasant bar experience without getting out of the pool. Here you can find a wide variety of drinks where Caribbean cocktails had to be present.
This is the perfect place to enjoy good music and refreshing mixed drinks with the Hotel Xcaret flair.
Opening hours:
Viento Pool Bar: 10:00 AM to 6:00 PM
Espiral Pool Bar: 10:00 AM to 6:00 PM
Central Pool Bar: 9:00 AM to 6:00 PM
TRAJINERA SWIM UP BAR
Enjoy the magic of our fusion of liqueurs and spirits, immersed in the pool with an astounding view of the Caribbean. A refreshing experience with unique drinks with a pleasant taste and a look that captivates the eye.
Using citrus fruits, fruits of the season and spices, we will delight you with fresh and exotic flavors.
Opening hours:
Breakfast 7:00 AM to 11:30 AM
Lunch 12:30 PM to 5:00 PM
Dinner 6:00 PM to 11:00 PM
CANTINA LOS FAROLES
Travel back in time through the recovery of deeply-rooted Mexican traditions. Hotel Xcaret introduces its Gastro-Cantina which will leave you with a taste of long ago through its mezcal and tequila tastings. It is the perfect setting for after dinner drinks to be enjoyed to the tune of live Mexican folk music.
Opening hours:
Dinner 6:00 PM to 11:00 PM
Bar 11:00 PM to 2:00 AM
Adults only on the top floor
HA’
We Create an Experience from Knowledge. Enjoy a cocktail even before you take the first sip. We use technology and science to improve our mixology through authentic ingredients such as fusions, syrups, macerations with spices, plants, fruits, flowers and cutting edge tools, thus preparing your palate for a culinary voyage.
Opening hours:
6:00 PM to Midnight
Adults Only
LOBBY BAR
To begin or end your stay at Hotel Xcaret in the best way possible, we offer you an array of concepts and cocktail styles, wines, martinis, gin tonics and beers thus providing you with a custom-made experience.
The bar’s Jazz and Rock performances are not to be missed.
Opening hours:
10:00 PM to 2:00 AM
XIN-GAO
Experience Asian cocktails with a Mexican touch. The aromas will seduce you if you love novelty and uniqueness and have a passion for the exotic; fresh and creative essences that will awake your senses. Sake, the most aromatic whiskies and delicate teas are mixed into unique creations that will take you on a journey to the other side of the world.
Opening hours:
6:00 PM to 11:00 PM
WELLNESS / SPA BAR
A space that offers the experience of treatments, relaxation alternatives and therapies complemented by relaxing drinks like teas, tisanes and fresh seasonal fruit infusions with spices and roots; fresh drinks that will bring you back to life.
Opening hours:
9:00 AM to 9:00 PM
Adults Only
Open seasonally
Resort Address
- Carretera Federal Chetumal-Puerto Juárez Kilómetro 282, Lt 023 2, Solidaridad, 77710 Playa del Carmen, QROO, Mexico
Check-in Policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
FITNESS
Be inspired by the astonishing landscapes surrounding Hotel Xcaret México, and feel the connection with your body in an invigorating experience. Set your workout routine in an integral training path amidst the jungle, and test your strength to its limit in three gyms, fully equipped with avant garde technology, including cardio machines, as well as free weight and integrated weight systems. Your mind and body will get into balance as you enjoy our yoga classes and other entertaining wellness activities. Hotel Xcaret México features three gyms, two of them are exclusively for certain suite categories.
MULUK SPA
In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.
KIDS CLUB
At our Kids Club, the little ones will have a blast learning about the Mexican culture as they enjoy a wide array of activities that have been especially designed to let their imagination and creativity run free. It is time to create unforgettable memories with new friends!
TEENS CLUB
The Teens Club Xiipaal , which in Mayan means “teenager”, is a space specially designed for young people, the force and nature of the future of the world. The Club offers several art, sustainability and adventure workshops and activities surrounded by the incredible natural environment of Hotel Xcaret.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
We do not currently have that information. Please reach out to Mia & Kyle to see if they have a personal wedding website & bridal registry.
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send us an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. We will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid we will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, we do keep a list of people who have already made a room reservation so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
Hotel Xcaret has their own private bus that they pick you up in at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
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