Name & Name
DATE
WELCOME, FAMILY & FRIENDS!
We are so excited to share our upcoming Wedding with you at Hyatt Ziva Riviera Maya in gorgeous Puerto Morelos, Mexico. Your presence at our wedding means the world to us!
Yellow Umbrella Events, a destination wedding travel company, has been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and the team at Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on DATE.
Should you have any questions related to traveling, please contact Monica/Mia/Christina, your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com / mia@yellowumbrellaevents.com / christina@yellowumbrellaevents.com or call 512-955-1320.
Please scroll through the page or click the links below to take you to a particular section.
However, we recommend reviewing all sections!
Table of Contents
- Accommodations
- Trip Deposit & Payment Schedule
- In-Room Amenities
- Additional Nights Stay, Adding Nights/Guests Upon Arrival
- What’s Included/Excluded in the Room Pricing
- Room Categories in Room Block, Reservation Dates
- Booking Information & Room Pricing
- Wedding Information
- Cancellation Policy
- Travel Insurance
- Ground Transportation
- Americans with Disabilities Act
- Room Reservation FAQs
- Resort Amenities
- Dining & Bars
- Resort Information
Accommodations
Surrounded by the shimmering turquoise waters of the Caribbean Sea, Hyatt Ziva Riviera Maya is a sanctuary of all-inclusive, family-friendly bliss. Start your day in a spacious suite with breathtaking ocean views, then unwind by one of nine sparkling pools or relax as you and your children delight in the fun of the waterslide. Here, vibrant cuisine, lively activities and warm, attentive service come together in a refined resort where every moment feels like a celebration. Start exploring our stunning resort and plan the getaway you’ll be talking about for years to come.
Trip Deposit & Payment Schedule
- A deposit equal to 50% of your room total is all you need to reserve your room. This deposit payment will be paid and processed at the time you make your reservation.
- DATE, is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort; room availability and contracted rates are not guaranteed.
- Full payment of your room reservation is due by DATE. The resort reserves the right to cancel the reservation if payment is not made by this date.
- Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
- You are responsible for booking your own flights, but we still need your flight info by DATE, to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly into Cancun International Airport (CUN).
- You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.
In-Room Amenities
- 1 King size bed or 2 Double beds (subject to availability at time of check-in)
- Private, furnished balcony or terrace
- Expansive bathrooms with premium amenities
- Mini-bar refreshed daily - complimentary soft drinks, premium spirits
- Wi-Fi
- 24-hour room service
- Pet-friendly (small dogs only)
Additional Nights Stay
If you would like to arrive earlier than DATE, or stay past DATE, please let us know when you fill out the room reservation form.
Adding Nights/Guests Upon Arrival at the Resort
As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Free Wi-Fi
Excluded in Price
- Airfare — You are responsible for reserving your own flights.
- Ground Transportation — You are responsible for booking your own transportation to and from the airport and resort. (See "Ground Transportation" for more information)
- Travel Insurance — You are responsible for purchasing your own travel insurance policy, should you choose to do so. (See "Travel Insurance" for more information)
Room Categories in Room Block
- Tropical View Junior Suite
- Water Park View Family Junior Suite
- Ocean View Junior Suite
- Junior Suite Pool Walkout
- Oceanfront Junior Suite
- Club Oceanfront Junior Suite Pool Walkout
- Club Master Suite
- Club Ocean View Rooftop Master Suite
- Club Oceanfront Master Suite
Reservation Dates
- Arrive: DATE
- Check-In is at 3:00 pm
- Ceremony: DATE
- Depart: DATE
- Check-Out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
VERY IMPORTANT: Any requests for early arrival and extended departures outside of the contracted room block dates listed above will be subject to availability and rate approval by the resort and may be non-refundable. If your reservation is impacted by date availability and a difference in contracted rates, we will communicate this information to the guest before any confirmation or charges are made for extra nights outside the room block.
Booking Information
The rates listed below are only available until DATE.
If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.
Tropical View Junior Suite
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Water Park View Family Junior Suite
Maximum capacity: 4 guests (max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Ocean View Junior Suite
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Junior Suite Pool Walkout
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Oceanfront Junior Suite
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Club Oceanfront Junior Suite Pool Walkout
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Club Master Suite
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed or 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Club Ocean View Rooftop Master Suite
Maximum capacity: 2 adults
Bedding options: 1 King bed
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults |
Club Oceanfront Master Suite
Maximum capacity: 4 guests (Max 3 adults)
Bedding options: 1 King bed & sofa bed
Important: If there is 1 adult & 1 child in a room, the resort will charge you the 1 adult rate plus the child rate, NOT the 2 adult rate.
Room Rates Listed Below are Per Room
| 3 Nights | 4 Nights | 5 Nights | |
|---|---|---|---|
| 1 Adult | |||
| 2 Adults | |||
| 3 Adults | |||
| Child (per child, ages 3 – 12) |
Club Level Suites: What's the difference?
Hyatt Club Level is an upgraded experience offering additional luxuries outlined below. This is a premium suite, with the word “Club” in the suite name.
- Club level suites in premium locations
- Club level lounge access
- Personalized check-in and check-out
- Premium brand liquors
- Personalized concierge services
- Complimentary domestic & international calls
- Late check-out based on availability
Wedding Information
As a reminder, the wedding ceremony will be held on DATE.
Below you’ll find a link to NAME & NAME’s personal wedding website:
Guests can RSVP through the couple’s personal wedding website or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website.
To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). To participate in all of the wedding-related activities, you must stay at Hyatt Ziva Riviera Maya as part of the wedding group.
If you stay at a different hotel/resort other than Hyatt Ziva Riviera Maya you will be considered a Non-Guest and will be charged an additional fee per person, per day for a Wedding Pass to attend the wedding ceremony and related events. The Wedding Pass allows non-guests access to the hotel during the ceremony and until the end of the reception. No exceptions will be made.
Wedding Pass fees are typically as follows, however, these fees are subject to change without notice at the discretion of the hotel.
- $160.00 USD per adult (13+)
- $80.00 USD per child (ages 3-12)
Only credit card or currency in pesos will be accepted for payment. Wedding Passes are guaranteed for purchase only on the ceremony date. The hotel will only allow the purchase of Wedding Passes up to a maximum of 20% of the total number of guests. Guests 18 years old and up are required to present an official ID to access the hotel.
Cancellation Policy
If you cancel your reservation (or remove a guest(s) from the reservation) by DATE, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation (or remove a guest(s) from the reservation) between DATE, and DATE, the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after DATE, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after DATE:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after DATE.
What can you do with your reservation between DATE and DATE?
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation, you may still have to pay for part or the full amount of your reservation.
If you purchased travel insurance and have to cancel, you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.
Travel Insurance
** If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions. **
Not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without insurance, there may be no way to recoup any losses, costs, or expenses incurred and the price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.
Ground Transportation
Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort.
We recommend booking transportation with Canada Transfers, however, you are welcome to make arrangements with any transportation company you choose.
If you’d like to book ground transportation with Canada Transfers, just click the button below:
- You must have your flight information first. The closest airports to the resort is Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
- Please schedule your ground transportation directly with the transportation company at least 3-4 weeks before you depart.
- Any updates to your flight info or any needed changes to the transfers must be updated directly with the transportation company. Yellow Umbrella Events does not have access to make any changes or updates.
Americans with Disabilities Act
Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or other medical supplies, you can do so through Playa Mobility. Click here to visit their website.
For accessible round trip transportation, past clients have used Happy Shuttle. Click here to visit their website.
Room Reservation FAQs
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an email with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Amenities
Every day brings new adventures at Hyatt Ziva Riviera Maya, where you’ll find endless activities for the whole family. Unwind by the pool as the kids swirl on the waterslides or enjoy supervised activities at the Kidz Club while you delight in a wine tasting, fitness class or relax in a cabana for two. Come back together for exciting cultural and musical performances each night that will thrill and inspire everyone.
FITNESS & SWIMMING
Keep your fitness routine on track.
- Round-the-clock fitness center fully equipped with the newest strength training and cardio equipment
- Sunrise yoga on the beach
- Aquaerobics
SPA & BEAUTY
Relax and revive in a spa oasis.
- Two-story Zen spa
- Indoor and outdoor treatment rooms
- Invigorating hydrotherapy experience
- Signature salon services available
POOLS
Splash the day away
- Nine swimming pools
- Oceanfront water park with waterslides
- Relax with a poolside cabana
ENTERTAINMENT
Fun even when the sun goes down.
- Nightly famlily-friendly entertainment
- Wine tasting with expert sommeliers
- Dance the night away to live music
- Enjoy captivating cultural performances each night
Explore the Destination
Immerse yourself in the captivating allure of Riviera Maya, a stunning gem nestled along Mexico’s eastern coast. Explore the ancient Mayan ruins or vibrant local markets. As the sun sets, Riviera Maya comes alive with enchanting nighttime entertainment, offering rhythmic beats and lively performances that create an atmosphere of celebration. Explore the renowned dive sites off Riviera Maya’s coastline, discovering vibrant marine life and colorful coral reefs. Riviera Maya promises an unforgettable journey filled with diverse experiences.
Dining & Bars
Featured Restaurants
After a day of excitement, delight in a culinary journey at Hyatt Ziva Riviera Maya restaurants, where innovative menus and unforgettable flavors bring guests together for an extraordinary dining experience. With 10 unique restaurants and seven energetic bars, there’s a perfect choice for every occasion, from casual bites to gourmet meals.
AFTHONIA
Breakfast buffet with local fruit, freshly baked bread, made to order omelets. For dinner enjoy cuisine from all over the world with theme nights full of flavor.
- Dress Code: Casual
- Hours may vary
LA PARRILLA
Enjoy quintessential classic American food while dining outdoors.
- Dress Code: Casual
- Hours may vary
RUE DE RIVOLI
Modern French cuisine with salads and comforting classics.
- Dress Code: Casual
- Hours may vary
BALIK
Al fresco on fresh caught seafood with a Caribbean flair.
- Dress Code: Casual
- Hours may vary
MIYAKO
Chefs prepare sushi, curry, ramen, stire-fry and more right before your eyes.
- Dress Code: Casual
- Hours may vary
VIVACE
Fresh Italian and Mediterranean flavors featuring handmade pastas with an impeccable wine selection.
- Dress Code: Casual
- Hours may vary
KI
Modern makeover of traditional Mexican flavors and spices.
- Dress Code: Casual
- Hours may vary
ROOTS
Sip a specialty coffee while you choose from healthy sandwiches, baguettes, and salads, or treat yourself with baked goods, sweet bites, and homemade ice cream.
- Dress Code: Casual
- Hours may vary
Featured Bars
BREEZE
Relax with a cocktail at this scenic outdoor lobby bar.
- Dress Code: Beach Casual
- Hours may vary
OFF COURT
A lively sports bar serving eats and handcrafted cocktails.
- Dress Code: Casual
- Hours may vary
DELFIN
Main pool swim up bar.
- Dress Code: Casual
- Hours may vary
THE CLUB
Featuring exclusive premium bar options.
- Dress Code: Casual
- Hours may vary
INFUSIONS
Mixed drinks with fresh ingredients in a laid back setting.
- Dress Code: Beach Casual
- Hours may vary
Resort Information
Resort Address
Bahia de Petempich Supermanzana 12 Manzana 31 Lote 14-02, 77580 Puerto Morelos, Q.R., Mexico
Check-in Policy
Check In: 3:00 PM
The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds
Check Out: 12:00 PM
