Name & Name

Month Day, Year

WELCOME, FAMILY & FRIENDS!

We are so excited to be able to share our upcoming Wedding with you at Paradisus Playa del Carmen and La Perla Riviera Maya in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us!
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, August 26th, 2023.
Should you have any questions related to traveling, please contact Monica/Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call 512-955-1320.

Accommodations

Welcome to a little corner of paradise. Set in an spectacular mangrove forest near vast, white-sandy beaches, this all-inclusive luxury resort guarantees a truly unique vacation. Rooms that will enchant you with a sophisticated design and careful attention to every detail. Fun in the Caribbean sun, with swimming pools and water parks for the whole family. A world of flavors in every dish. And a choice of activities that will enrich your spirit and introduce you to the splendor of Mexican culture.
Paradisus Playa del Carmen opens the doors to everything you dream of experiencing during your Riviera Maya vacation. Beaches, coral reefs, crystal-clear cenote pools and inspiring Mayan ruins await you in Playa del Carmen. Indulge in the incredible dining experiences in the hotel’s restaurants and bars. Enhance both body and soul at the YHI Spa, a temple of well-being. Kids will enjoy endless adventures and take part in exciting games and experiments to stimulate their curiosity and imaginations.

Trip Deposit & Payment Schedule

In-Room Amenities

Additional Nights Stay

If you would like to arrive earlier than Thursday, August 24th, 2023, or stay past Monday, August 28th, 2023, please let us know when you fill out the room reservation form so that we can check for availability and confirm room rates.
VERY IMPORTANT:
Any requests for early arrival and extended departures outside of the contracted room block dates listed above will be subject to availability and rate approval by the resort and may be non-refundable. If your reservation is impacted by date availability and a difference in contracted rates, we will communicate this information to the guest before any confirmation or charges are made for extra nights outside of the room block.

Adding Nights/Guests once you arrive at the Resort

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

Room Category in Room Block

Paradisus Playa del Carmen (Family-Friendly)
Paradisus La Perla (Adults-Only)
The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
VERY IMPORTANT: Any requests for early arrival and extended departures outside of the contracted room block dates listed above will be subject to availability and rate approval by the resort and may be non-refundable. If your reservation is impacted by date availability and a difference in contracted rates, we will communicate this information to the guest before any confirmation or charges are made for extra nights outside the room block.

Booking Information

The rates listed below are only available until (Attrition Date).

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.

Paradisus Playa Del Carmen
(Family-Friendly)

Junior Suite Nature View

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed or 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Suite Nature View

Family-Friendly

Maximum capacity: Up to 5 guests (max 3 adults)
Bedding options: 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.



Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Master Suite Nature View

Family-Friendly


Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed 

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.



Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Two Bedroom Master Suite Nature View

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed or 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Junior Suite Nature View

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed or 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Junior Suite Swim Up

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed or 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Suite Nature View

Family-Friendly

Maximum capacity: Up to 5 guests (max 3 adults)
Bedding options: 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Swim Up Suite

Family-Friendly


Maximum capacity: Up to 5 guests (max 3 adults)
Bedding options: 2 Double beds

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Master Suite Nature View

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Master Swim Up Suite

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Family Concierge Presidential Suite

Family-Friendly

Maximum capacity: Up to 4 guests (max 3 adults)
Bedding options: 1 King bed

Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room. 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy
Child
(ages 5 – 12)

Paradisus La Perla
(Adults-Only)

Junior Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 2 Double beds

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Master Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.



Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Two Bedroom Master Suite

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed or 2 Double beds

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Junior Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Junior Suite Swim Up

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed or 2 Double beds

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Suite Swim Up

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed or 2 Double beds

Bedding type is not guaranteed. It will be requested based on your reservation form and is subject to availability at time of check-in.

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Master Suite Garden View

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Master Suite
Swim Up

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

The Reserve Presidential Suite

Adults-Only

Maximum capacity: Up to 3 adults
Bedding options: 1 King bed 

Prices do not include Travel Insurance.

Room Rates Listed Below are Per Person

3 Nights 4 Nights 5 Nights 6 Nights 7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Family Concierge & The Reserve: What's the difference?

Book a Family Concierge suite at Playa del Carmen or a The Reserve suite at La Perla and discover a premium Paradisus experience that goes beyond the expected. Check into a luxurious room or suite and enjoy endless exclusive services and benefits, for the ultimate vacation experience.

Family Concierge & The Reserve upgrades include:

Wedding Information

As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2024.
Below you’ll find links to NAME & NAME’s personal wedding website and registry:
Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website or registry.
To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Paradisus Playa del Carmen / La Perla Riviera Maya as part of the wedding group.
If you stay at a different hotel/resort other than Paradisus Playa del Carmen / La Perla Riviera Maya you will be considered a Non-Guest and will be charged an additional fee per person, per day for a Wedding Pass to attend the wedding ceremony and related events. Only credit card or currency in pesos will be accepted for payment. Wedding Passes are guaranteed for purchase only on the ceremony date. The Resort will only allow the purchase of Wedding Passes up to a maximum of 20% of the total number of guests. Guests 18 years old and up are required to present an official ID to access the hotel. The Wedding Pass allows guests access to the hotel during the ceremony and until the end of the reception. No exceptions will be made.
*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation (or remove a guest(s) from the reservation) by December 4th, 2023, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation (or remove a guest(s) from the reservation) between December 5th, 2023, and February 26th, 2024, the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after February 27th, 2024, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:
  • Downgrading a room category
  • Decreasing the number of nights in your reservation
  • Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after August 10th‎, ‎2023.
What can you do with your reservation between June 27th and ‎August 10th‎, ‎2023?
  • Upgrade your room category, if an upgraded room category is available.
  • Add extra nights, if additional nights are available.
  • Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
Insurance policy
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Ground Transportation

Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.
We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:
Before booking your ground transportation:
If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation for the best experience. Past clients have used Happy Shuttle to book accessible transportation. Click here to visit their website.
Concept : disabled and handicapped, a wheelchair outdoors

Room Reservation FAQ’s

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date

Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

Paradisus Playa del Carmen and La Perla Riviera Maya invites you to take in all we have to offer! Take advantage of our wide variety of leisure and entertainment activities, plus cultural programs and sports. Guests can pamper, indulge, and care for their well-being in the most extraordinary of settings. Want a bit more heart-pumping excitement? Get on board for activities that will absolutely thrill. There is sure to be something for everyone to enjoy! Adults and children alike will enjoy endless new experiences!

YHI Spa

Welcome to Paradisus Playa del Carmen’s authentic temple of wellness. Treat yourself to designer body and facial treatments using Mexican honey, essential oils, and local ingredients. All this plus a variety of services designed to guarantee your ultimate well-being.

Fitness Center

The gym is equipped with resistance systems including Kinesis, recumbent bikes with a backrest, stair climber, ski machine, elliptical, treadmill, rowing machine, weights equipment, and a multi-purpose room with spinning equipment. Plus Pilates, yoga, spinning, wellness, and massage classes. PT sessions are available for an additional charge. For guests aged 18+.
*Additional costs apply

The Kidsdom

Endless adventures on Planet Aiyanna, a floating island where Willow lives with her pet and her best friend Holly. This is the location of the the Kidsdom: the perfect place for children to enjoy exciting activities, games, science experiments, crafts and special themed sessions. Endless fun!

Pools

A different pool for each day of your vacation. We have two lagoon-style pools, an activity pool, an adults-only The Reserve heated pool, and a pool bar. With loungers in the water and Bali beds to make your experience even more comfortable and rewarding.

Destination Inclusive®

Going one step further, we bring the destination to you with a carefully curated range of activities inside and outside the hotel that will allow our guests to immerse themselves in all that makes it unique. Our Destination Inclusive® experience is available to guests at no extra cost: workshops with local artisans, private cooking classes with a chef, personalised yoga classes by a crystal clear cenote, and much more. All of this, embraced by our luxurious All Inclusive.

Learn More ›

LEISURE & ENTERTAINMENT

Evening shows and tributes to musical icons, live groups, Mexican mariachis, traditional dances, and Mayan shows. Come join our pool parties with DJs, dancers, and games. Try fantastic water sports such as scuba diving, jet skiing, or kayaking (additional charge applies). In the nearby city you can indulge in some retail therapy on La Quinta Avenida or take a road trip to Mayan ruins such as Tulum or Chichen Itza (additional charge applies).

Dining & Bars

Featured Restaurants

SAL STEAK CAVE
A dining experience for die hard carnivores. Seasoned cuts of the finest meat grilled in the Josper, Rodizio, Argentine and American style and paired with an innovative beverages menu. Restaurant with extra charge. The Reserve and Family Concierge guests have one dinner included per stay.
NAOS
Enjoy delicious dishes for breakfast, lunch and dinner in our international buffet with show cooking and an area for freshly squeezed fruit juices. A comfortable setting where you can enjoy all the magic that our chefs conjure up in our kitchens.
HADAR
Enjoy the exceptional show cooking and a juice station with freshly squeezed fruit juice. Try our extensive and healthy breakfast buffet to recharge your batteries or an informal lunch at noon.
BLUE AGAVE TAQUERIA
Dare to try an authentic Mexican taco. Fuse yourself with the amazing flavors of Mexico and live the experience so present in the folklore of this country.
CAPPELLA
Where modernity and a classic touch blend seamlessly. A trattoria that uses simple ingredients to create fine rustic cuisine, where you can now enjoy a limited edition menu designed by acclaimed chef, Antonia Lofaso.
SANTE
Enjoy international cuisine under a beautiful palapa with spectacular views. An open space that connects you with nature with a chilled, stylish vibe. Exclusively for guests of The Reserve, open for breakfast and lunch.
TOKIMEKU
Put your taste buds in the hands of our experienced chefs and get ready for the gastronomical road trip of your life. An Asian fusion kitchen with Teppanyaki tables and a sushi bar. Adults-only.
FLORA
Inspired by nature and the goddess of flowers, Flora is home to a kilometer zero dining experience, where Mexican flavors are elevated using sustainable locally grown ingredients to create the most delicious dining experiences.
CELSIUS
Enjoy simple meals at noon in a relaxed poolside setting. A wide range of snacks and grilled dishes.
LEMON FISH
Sensual, dreamy, and relaxed. Soft lighting and reddish tones create an elegant vibe. Try Latin-fusion cuisine and an awesome ceviche bar in the private dining room or on the terrace overlooking the tropical gardens.
THE LUNCH BOX
A multicultural street food experience that will take you to Santa Monica and Venice Beach. A cuisine with a Latino and Mexican flair with smoke as the main ingredient. This restaurant serves breakfast and lunch for the whole family.
CIELO
This is a restaurant where traditions and innovation come together to create an authentic Mexican “fiesta”. Check out local cuisine with modern influences with an ultimate family-friendly vibe. This is a place where the most traditional dishes are anything but conventional.
TORI
Satisfy your appetite. Savor different types of sushi and a fusion of flavors while watching live teppanyaki (Hibachi) cooking by our expert chefs.
TWE12LVET
Handmade ice-cream that stand out for the quality of its ingredients and the inspiring offer of flavors.

Featured Bars

WELCOME LOUNGE BAR
Our Welcome Lounge Bar offers the perfect blend of relaxation and excitement with pool and foosball tables. It is the ideal spot to unwind, have fun, and enjoy while waiting for your next adventure.
BLUE AGAVE BAR
A place where the flavors of Mexican culture are perfectly preserved. A chilled, colorful environment where you can enjoy tequila or mezcal, or a glass of wine from our wine cellar while you wait for your table.
M BAR
Enjoy a cocktail before or after dinner or combine a beverage with a great conversation at any other time of day. Order a beverage from our extensive wine list or a choice of themed martinis in a modern and welcoming vibe.
BAR SWIM-UP
PLAYA DEL CARMEN
A pool bar, a meeting point for a drink prepared with local ingredients. Savor a tropical cocktail or a margarita in the water.
THE WINERY
In a space where wine and culture intertwine, with the most emblematic bottles of both the old and the new world, exploring the grapes and each of the wines’ land, which provide it with its distinctive personality and character.
NORTH AVENUE BAR
With popular music and shows for the whole family, this open-air bar offers a picture-postcard view of the ocean through the mangrove forest. Relax on the long couches with soft cushions and sip an exotic cocktail.
FAHRENHEIT
Savor the most delicious grilled snacks at this pool bar. Prepared with natural, seasonal and local ingredients, you can accompany them with a refreshing drink.
HAVANA BAR
A perfect mix of tropical drinks to enjoy while taking in the view of the Caribbean Sea, this superb bar is located on the beach.
BAR SWIM-UP
LA PERLA
Enjoy a delicious tropical cocktail, a margarita or a refreshing drink in the water.
KANNA BEACH CLUB
With a magical atmosphere designed to relax, experience the Riviera Maya together with amazing signature mixology in an exceptional natural environment.
COCOS BAR
Enjoy a refreshing coconut or an exquisite tropical cocktail and delicious snacks in a Caribbean atmosphere.
SOUTH AVENUE BAR
An indoor and outdoor bar on the south side of the resort. A place to have a bite while enjoying events, music and a variety of drinks.
KICKS SPORTS & FUN BAR
A lounge for pre or post dinner cocktails. Beverages at the end of the day, after a delicious dinner, can be enjoyed to the full in this hedonistic space decorated in deep red, brown and white.
TOJI
A Japanese-style bar, an ideal place to enjoy while you wait to be seated at the Tokimeku Restaurant. Discover the world of Japanese sake and the most creative cocktails made by our expert mixologists. An extensive beverages menu will help you discover new flavors and aromas.
SWIM-UP BAR
THE RESERVE
Sip refreshing tropical cocktails both in and out of the water.
COFFEE CORNER BY NESPRESSO
Enjoy the best coffee 24 hours a day! An array of tasty coffees awaits you as well as a variety of panini, cakes and cookies.

Resort Information

Resort Address

Playa del Carmen: 5 Av. Nte., Luis Donaldo Colosio, 77728 Playa del Carmen, Q.R., Mexico

La Perla: Calle 88 Nte, Luis Donaldo Colosio, 77728 Playa del Carmen, Q.R., Mexico

Check-in Policy

Check In: 3:00 PM
The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Check Out: 12:00 PM
The hotel offers luggage storage services as well as restrooms, showers, etc. for guests who have checked out until 3:00 PM