TEMPLATE: Secrets Moxche Playa del Carmen Info Page - Duplicate Only

Name & Name

Month Day, Year

WELCOME, FAMILY & FRIENDS!

We are so excited to be able to share our upcoming Wedding with you at Secrets Moxche in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.

Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, August 26th, 2023.

Should you have any questions related to traveling, please contact Monica/Mia. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com/ mia@yellowumbrellaevents.com or call 512-955-1320.

**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**

“Table of Contents” Click on a line below to skip to section.

Accommodations

Exquisite taste and exotic views will capture your heart at Secrets® Moxché Playa del Carmen, a AAA Five Diamond resort. Escape into luxury in the heart of the Riviera Maya, just a 10-minute drive from Playa del Carmen’s famed Quinta Avenida (Fifth Avenue), and indulge with an expansive and unique array of international cuisine from over a dozen restaurants and bars. Set on a pristine strip of white sandy beach, all of our 485 lavish suites offer a contemporary experience with an earthy feel including luxurious amenities, stunning views, an in-room rolling bar, all-inclusive with our signature Unlimited-Luxury® experience.

Trip Deposit & Payment Schedule

A payment equal to 50% of your room total is all you need to reserve your room.
Monday, April 17th, 2025, is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
Full payment of your trip is due by Tuesday, June 27th, 2025 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
You are responsible for booking your own flights, but we still need your flight info by Monday, July 3rd‎, ‎2025 to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly to Cancun International Airport (CUN).
You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.

In-Room Amenities

1 King size bed or 2 Double beds (subject to availability)
Private, furnished balcony or terrace
24-hour room service
24-hour concierge service
Mini-bar refreshed daily
Wi-Fi
Full bathroom with soaking tub
Optimal views of the exotic landscape, pools, and ocean

Additional Nights Stay

If you would like to arrive earlier than Thursday, August 24th, 2025, or stay past Monday, August 28th, 2025, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.

Adding Nights/Guests once you arrive at the Resort

As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.

Included in Price

Excluded in Price

The room categories listed above were selected by NAME & NAME for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.

Reservation Dates

There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.

Booking Information

NOTE: The rates listed below are only available until (Attrition Date).

If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.

Junior Suite Double

Secrets Moxche - Junior Suite Tropical View1

Secrets Moxche - Junior Suite Tropical View2

Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.

Bedding Options: 2 Double beds.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Junior Suite King

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Junior Suite Tropical View Double

Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.

Bedding Options: 2 Double beds.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Junior Suite Tropical View
King

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Junior Suite Ocean View
Double

Secrets Moxche - Junior Suite Ocean View1

Secrets Moxche - Junior Suite Ocean View2

Secrets Moxche - Junior Suite Ocean View3

Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.

Bedding Options: 2 Double beds.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy
Triple Occupancy

Junior Suite Ocean View
King

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Junior Suite Ocean View

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 Double beds (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Junior Suite Swim Out Tropical View

Secrets Moxche - Preferred Club Junior Suite Swim Out Tropical View3

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed. 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Superior Junior Suite Ocean View

Secrets Moxche - Preferred Club Superior Junior Suite Ocean View3

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 Double beds (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Junior Suite Ocean Front

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed. 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Master Suite Ocean Front

Secrets Moxche - Preferred Club Master Suite Oceanfront3

Secrets Moxche - Preferred Club Master Suite Oceanfront4

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed. 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Paramount Suite Ocean View

Secrets Moxche - Preferred Club Ocean View Paramount Suites1

Secrets Moxche - Preferred Club Ocean View Paramount Suites2

Secrets Moxche - Preferred Club Ocean View Paramount Suites3

Secrets Moxche - Preferred Club Ocean View Paramount Suites4

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed . 2 beds not available.

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

The Stellar Presidential Penthouse Ocean View

Secrets Moxche - The Stellar Presidential Penthouse Ocean View3

Secrets Moxche - The Stellar Presidential Penthouse Ocean View4

Maximum capacity: Up to 2 Adults. Prices do not include Travel Insurance.

Bedding Options: 1 King size bed or 2 Double beds (subject to availability at time of check-in).

Room Rates Listed Below are Per Person

	3 Nights	4 Nights	5 Nights	6 Nights	7 Nights
Single Occupancy
Double Occupancy

Preferred Club Suites: What's the difference?

Upgrading to the Preferred Club offers access to exclusive suites, lounge, amenities, and privileges at the resort. See the full list of upgrades included with a Preferred Club Suite below:

Personalized check-in and check-out
Daily continental breakfast service
Afternoon hot and cold hors d'oeuvres
Exquisite desserts and premium liquors
Access to Preferred Club lounge & bar, open daily from 10:00 am to 11:00 pm
Preferred Club suites in premium locations
Upgraded mini-bar & bath amenities
Complimentary newspaper in-suite every day (English or Spanish)
Dedicated floor concierge service
Access to exclusive dining options for additional fee including Omakase sushi, taco and tequila tasting and the Author's Signature restaurant at adjoining Secrets Impression Moxche
Exclusive access to rooftop infinity pool, bar and restaurant

Wedding Information

As a reminder, the wedding ceremony will be held on Tuesday, January 9th, 2025.

Below you’ll find links to NAME & NAME’s personal wedding website and registry:

Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.

*At this time, the couple does not have a personal wedding website or registry.

To be considered a part of NAME & NAME’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Secrets Moxche Playa del Carmen as part of the wedding group.

If you stay at a different hotel/resort other than Secrets Moxche Playa del Carmen you will be considered a Non-Guest and will be charged an additional fee per adult to attend the wedding ceremony and related events. Non-Guests are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.

*Very Important – Please Read*

Cancellation Policy

If you cancel your reservation (or remove a guest(s) from the reservation) by December 4th, 2023, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.

If you cancel your reservation (or remove a guest(s) from the reservation) between December 5th, 2023, and February 26th, 2024, the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.

If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after February 27th, 2024, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.

Additionally, the resort will not allow the following modifications/changes to your reservation on or after June 27th, 2023:

Downgrading a room category
Decreasing the number of nights in your reservation
Removing a guest from your reservation (reducing the occupancy level in your room)

This resort will not allow any changes, including name changes, to your reservation after August 10th‎, ‎2023.

What can you do with your reservation between June 27th and ‎August 10th‎, ‎2023?

Upgrade your room category, if an upgraded room category is available.
Add extra nights, if additional nights are available.
Add an additional guest or make a name change.

The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.

Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.

If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.

If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.

Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.

Travel Insurance

**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**

FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.

Having travel insurance is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.

Click here to purchase Travel Insurance

This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.

If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.

When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.

The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.

I strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.

Ground Transportation

Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.

We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:

Before booking your ground transportation:

You must have your flight information first. You will fly into Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
Please schedule your ground transportation directly with Canada Transfers at least 3-4 weeks before you depart.
Any updates to your flight info or any needed changes to the transfers must be updated directly with Canada Transfers. Yellow Umbrella Events does not have access to make any changes or updates.
You do not have to book your transportation through Canada Transfers. You are welcome to make arrangements with any transportation company you choose.

If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.

Americans with Disabilities Act

Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.

Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.

Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation for the best experience. Past clients have used Happy Shuttle to book accessible transportation. Click here to visit their website.

Room Reservation FAQ’s

Can I use a different credit card to make additional payments?

Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.

Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?

Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.

Can I make additional payments before the final payment date?

Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.

Can I set up a payment schedule?

Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.

I filled out the reservation form but I didn’t get an immediate confirmation.

When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.

Can I add someone else to my room after I’ve made my reservation?

Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information. 1. Their name as it appears on their passport. 2. Their birthdate. 3. Their email address. 4. Arrival Date 5. Departure Date If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.

The other person in my room can’t make it. Can I switch them with someone else?

Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.

1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date

Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.

I can’t make it to the wedding and need to cancel my reservation. What do I do now?

First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee. If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.

Will everyone in our group have rooms next to each other?

No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.

Can I request a room next to someone else?

When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.

Do I need to take electrical converters?

No. Mexico has the same electrical outlets as we do in the U.S.

Can I smoke/vape in Mexico?

Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.

Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.

If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!

Amenities

With Unlimited-Luxury®, everything is included with your stay – from best-in-class service, gourmet restaurants, and top-shelf drinks to endless day and nighttime activities. Secrets Moxche provides the ultimate backdrop for unparalleled pampering, romantic rendezvous and lasting memories.

Luxury rooms & suites
24-hour room service
Unlimited dining
Unlimited drinks
Pool and beach wait service
Best-in-Class service
Endless Entertainment

FITNESS

Take your fitness to the next level above sea level.

Treadmills
Free weights
Exercise bicycles
Rowing machine
Elliptical machines
Step machines
Beach Yoga
Fitness accessories (e.g., yoga mats, exercise balls)

SPA BY PEVONIA

Discover an oasis of relaxation you’ll never forget.

16 treatment rooms
Five VIP double treatment rooms
Relaxing couples massage
Outdoor pool with pressure jets, reflexology and waterfalls
Variety of bi-thermal, chrome therapy and pressure showers
Hammam bed
Hydrotherapy circuit

RECREATION

There’s no better place to enjoy some “us” time.

Snorkeling
Bike tours
Tennis
Archery
Paddle Board
Classes: cocktails and dance
Catamaran
Non-motorized water sports
Scuba diving tour and deep-sea fishing*

*Additional cost applies

ENTERTAINMENT

Sunup or sundown, there’s always something happening.

Open air amphitheatre
Live musical performances
Spectacular shows
Windsurfing
Beach and pool volleyball

GOLF

Guests of Secrets Moxché Playa del Carmen receive discounted green fees at Gran Coyote Riviera Maya and El Camaleón Mayakoba Golf Course.*

Request a Tee Time ›

*Additional fees apply. Ask your concierge for details.

TOURS & EXCURSIONS

The Riviera Maya area offers plenty of full and half-day tours and excursions to discover the wonders of the Caribbean sea and rich culture of the region and authentically connect with Mayan history.

Explore Now ›

Dining & Bars

Featured Restaurants

For those that wish to experience culinary masterpieces, look no further. Indulge in gourmet cuisine guaranteed to satisfy even the most refined palate including enticing flavors from 11 unique dining selections – seven à la carte restaurants (two of which are located on the beach), one buffet, a grill and a café, and 24-hour dining options are available to enjoy late night bites providing limitless options for every craving. Exquisite taste and exotic views will capture your heart at Secrets® Moxché Playa del Carmen.

ALLORA

Delectable Italian cuisine, served à la carte.

BISOU

À la carte French fare in a romantic, elegant atmosphere.

EMBER

Open fire grill and smoke house, served à la carte.

SEASOUL

Seafood served in open-air, quiet and romantic seaside setting.

BAMBOO

Delectable Southeast Asian cuisine with alternative plant-based menu, served à la carte.

COCO CAFE

Begin the morning with a cup of local brew at our sunny indoor/outdoor café.

MARKET CAFE

A buffet-style restaurant serving a variety of local and international cuisine.

SUKI

Asian fusion à la carte specialties with sushi bar and Teppanyaki tables.

BAREFOOT GRILL

Light lunch in casual and relaxed outdoor setting.

DOS ALMAS

Authentic Mexican, à la carte cuisine, including a taco tasting bar with Tequila/Mezcal tastings.

OBSERVATORY PREFERRED ROOFTOP

Rooftop Preferred Club restaurant and bar with beautiful views.

SIP, SAVOR, & SEE DINING EXPERIENCE

Interested in a night out or want to visit another of our resorts? As part of the privileges of Unlimited-Luxury®, we offer the option to Sip, Savor & See. With this program, enjoy a complimentary dinner, drinks and live entertainment at one of our nearby, participating resorts from 6 p.m. to 1 a.m. Just visit your concierge by 3 p.m. to arrange the evening’s details.

ROMANTIC DINING EXPERIENCE

Add that extra element of romance when you’re on your honeymoon, celebrating your wedding anniversary or wanting to share a very special dinner. Guests purchasing this upgrade enjoy a spectacular private dinner for two and delicious menu served exclusively at one of our appointed spots at the resort. Just reserve this special dinner in advance with our concierge.

Featured Bars

THE COVE BAR

Bar serving your favorite tropical cocktails.

MANTARRAY

Relax with a refreshing cocktail at this swim-up pool bar.

MOXCHE LOBBY BAR

Lobby bar featuring chic furniture for lounging with a refreshing cocktail.

DARK HORSE

Contemporary bar serving your favorite tropical cocktails whilst enjoying your favorite sports events. Golf simulator and foosball tables available.

MOXCHE THEATRE

Sip your favorite cocktail while enjoying nightly entertainment.

SUGAR REEF

Poolside bar offering signature cocktails.

GYPSY

Contemporary music lounge featuring flat screen TVs, dance floor and DJ.

OBSERVATORY PREFERRED ROOFTOP

Rooftop Preferred Club restaurant and bar with beautiful views. Bar is open from 1:00 p.m. – 8:00 p.m.

Resort Information

Resort Address

México 307 Km 294, Predio Rabihorcado, 77728 Playa del Carmen, Q.R., Mexico

Check-in Policy

Check In: 3:00 PM
Check Out: 12:00 PM
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds

Name & Name

WELCOME, FAMILY & FRIENDS!

Accommodations

Trip Deposit & Payment Schedule

In-Room Amenities

Additional Nights Stay

Adding Nights/Guests once you arrive at the Resort

Included in Price

Excluded in Price

Room Category in Room Block

Reservation Dates

Booking Information

NOTE: The rates listed below are only available until (Attrition Date).

Junior Suite Double

Room Rates Listed Below are Per Person

Junior Suite King

Room Rates Listed Below are Per Person

Junior Suite Tropical View Double

Room Rates Listed Below are Per Person

Junior Suite Tropical View King

Room Rates Listed Below are Per Person

Junior Suite Ocean View Double

Room Rates Listed Below are Per Person

Junior Suite Ocean View King

Room Rates Listed Below are Per Person

Preferred Club Junior Suite Ocean View

Room Rates Listed Below are Per Person

Preferred Club Junior Suite Swim Out Tropical View

Room Rates Listed Below are Per Person

Preferred Club Superior Junior Suite Ocean View

Room Rates Listed Below are Per Person

Preferred Club Junior Suite Ocean Front

Room Rates Listed Below are Per Person

Preferred Club Master Suite Ocean Front

Room Rates Listed Below are Per Person

Preferred Club Paramount Suite Ocean View

Room Rates Listed Below are Per Person

The Stellar Presidential Penthouse Ocean View

Room Rates Listed Below are Per Person

Preferred Club Suites: What's the difference?

Wedding Information

Cancellation Policy

Travel Insurance

Ground Transportation

Americans with Disabilities Act

Room Reservation FAQ’s

Amenities

FITNESS

SPA BY PEVONIA

RECREATION

ENTERTAINMENT

GOLF

TOURS & EXCURSIONS

Dining & Bars

Featured Restaurants

ALLORA

BISOU

EMBER

SEASOUL

BAMBOO

COCO CAFE

MARKET CAFE

SUKI

BAREFOOT GRILL

DOS ALMAS

OBSERVATORY PREFERRED ROOFTOP

SIP, SAVOR, & SEE DINING EXPERIENCE

ROMANTIC DINING EXPERIENCE

Featured Bars

THE COVE BAR

MANTARRAY

MOXCHE LOBBY BAR

DARK HORSE

MOXCHE THEATRE

SUGAR REEF

GYPSY

OBSERVATORY PREFERRED ROOFTOP

Resort Information

Resort Address

Check-in Policy

Junior Suite Tropical View
King

Junior Suite Ocean View
Double

Junior Suite Ocean View
King