Keleah & Aubrey
March 22nd, 2025
WELCOME, FAMILY & FRIENDS!
We are so excited to be able to share our upcoming Wedding with you at Hyatt Ziva Cancun in gorgeous Cancun, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding travel company, have been amazing in helping us with all the resort details. We have set up a wedding room block with the resort, specific to our group, and Yellow Umbrella Events will be assisting all our guests in reserving your rooms for our wedding on Saturday, March 22nd, 2025.
Should you have any questions related to traveling, please contact Monica. She is your dedicated reservation specialist for this trip. You can reach her by email at monica@yellowumbrellaevents.com or call
512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
“Table of Contents” Click on a line below to skip to section.
- Accommodations
- Trip Deposit & Payment Schedule
- In-Room Amenities
- Additional Nights Stay, Adding Nights/Guests Upon Arrival
- What’s Included/Excluded in the Room Pricing
- Room Categories in Room block, Reservation Dates
- Booking Info & Room Pricing
- Wedding Info
- Cancellation Policy
- Travel Insurance
- Ground Transportation
- Americans with Disabilities Act
- Room Reservation FAQ’s
- Resort Amenities
- Dining & Bars
- Resort Info
Accommodations
A stunning all-inclusive beachfront resort on the most beautiful strip of Punta Cancun, framed by the Caribbean Sea, Hyatt Ziva Cancun is a playful family escape on Mexico’s Yucatan Coast. Experience the Evolution of All Inclusive luxury, where you are inspired to live in the moment. Find your bliss on white sand beaches, and play in the clear-blue waters of the sea. Relax in luxurious suites with balconies and breathtaking ocean views. Indulge your senses at 8 unique restaurants and 3 lounges, featuring local and international cuisines. If you prefer your tastings in a more spirited form, there are 6 bars on property, including a microbrewery! Spend a day to rejuvenate body and soul at the oceanfront spa, with optional massages, holistic body treatments and a hydrotherapy circuit.
Trip Deposit & Payment Schedule
- A payment equal to 50% of your room total is all you need to reserve your room.
- Monday, October 7th, 2024, is the deadline to get an available room in the room block. Any reservations requested after that date have to be requested with the resort. Room availability and contracted rates are not guaranteed.
- Full payment of your trip is due by Thursday, January 9th, 2025 (The resort reserves the right to cancel the reservation if payment is not made by this date ).
- Additional payments towards your balance can be made at any time (monthly) by contacting your dedicated reservation specialist before the final payment is due.
- You are responsible for booking your own flights, but we still need your flight info by Monday, February 3rd, 2025, to give to the resort so they know what time you will arrive. You can send that to us by filling out the form on this page. You will fly into Cancun International Airport (CUN).
- You are also responsible for booking your own ground transportation to the resort and back to the airport. See below for information regarding booking your ground transportation.
In-Room Amenities
- 1 King size bed or 2 double beds (subject to availability at time of check-in; some suites also have a queen sofa bed)
- Sitting area
- Floor to ceiling windows with blackout drapes
- Private, furnished balcony or terrace
- Complimentary mini bar
- Individual air conditioning and heat control
- Laptop-size in-room safe
- Satellite flat screen HD TV
- Bluetooth speaker and charging station
- Wi-Fi
- Luxury bathroom with separate shower and magnified makeup mirror
- Plush robes and slippers
- 24-hour room service upon request
- Personalized concierge services
Additional Nights Stay
If you would like to arrive earlier than Thursday, March 20th, 2025, or stay past Monday, March 4th, 2025, please let us know when you fill out the room reservation form. If you would like to travel outside of those dates we just need to confirm availability.
Adding Nights/Guests once you arrive at the Resort
As soon as the first person from the group has arrived at the resort we are not allowed to add extra nights or guests to your reservation. You will have to go to the front desk to add them. Also, the resort will not honor the contracted room rates and you will have to pay whatever the current room rate is at that time.
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Free Wi-Fi
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Ground Transportation. You are responsible for booking your own transportation to the resort and back to the airport (See Below)
- Travel Insurance. You are responsible for purchasing your own travel insurance policy, should you choose to do so (See Below)
Room Category in Room Block
- Resort View Double
- Resort View King
- Ocean Front Double
- Ocean Front King
- Dolphin View Master King
- Swim Up Double
- Swim Up King
- Turquoize Ocean Front Master Double (Adults-Only)
- Turquoize Ocean Front Master King (Adults-Only)
- Turquoize Sky Ocean Front Master King (Adults-Only)
The room categories listed above were selected by Keleah & Aubrey for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Reservation Dates
- Arrive: Thursday, March 20th, 2025
- Check-In is at 3:00 pm
- Ceremony: Saturday, March 22nd, 2025
- Depart: Monday, March 24th, 2025
- Check-Out is at 12:00 pm
There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
Booking Information
The rates listed below are only available until Monday, October 7th, 2024.
If you make a new reservation or add extra nights to an existing reservation after this date, these rates are subject to change and the resort will charge whatever the current room rate is for that particular room category at that time. Yellow Umbrella Events does not have control over the rates the resort provides.Resort View Double
Maximum capacity: Up to 4 guests (3 children)
Bedding options: 2 Double beds
Bedding options: 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,052.00 | $2,736.00 | $3,420.00 | $4,104.00 | $4,788.00 |
| Double Occupancy | $1,116.00 | $1,488.00 | $1,860.00 | $2,232.00 | $2,604.00 |
| Triple Occupancy | $882.00 | $1,176.00 | $1,470.00 | $1,764.00 | $2,058.00 |
| Quadruple Occupancy | $768.00 | $1,024.00 | $1,280.00 | $1,536.00 | $1,792.00 |
| Child (ages 3 – 12) | $294.00 | $392.00 | $490.00 | $588.00 | $686.00 |
Resort View King
Maximum capacity: Up to 4 guests (3 children)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,052.00 | $2,736.00 | $3,420.00 | $4,104.00 | $4,788.00 |
| Double Occupancy | $1,116.00 | $1,488.00 | $1,860.00 | $2,232.00 | $2,604.00 |
| Triple Occupancy | $882.00 | $1,176.00 | $1,470.00 | $1,764.00 | $2,058.00 |
| Quadruple Occupancy | $768.00 | $1,024.00 | $1,280.00 | $1,536.00 | $1,792.00 |
| Child (ages 3 – 12) | $294.00 | $392.00 | $490.00 | $588.00 | $686.00 |
Ocean Front Double
Maximum capacity: Up to 4 guests (3 children)
Bedding options: 2 Double beds
Bedding options: 2 Double beds
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,145.00 | $2,860.00 | $3,575.00 | $4,290.00 | $5,005.00 |
| Double Occupancy | $1,158.00 | $1,544.00 | $1,930.00 | $2,316.00 | $2,702.00 |
| Triple Occupancy | $912.00 | $1,216.00 | $1,520.00 | $1,824.00 | $2,128.00 |
| Quadruple Occupancy | $789.00 | $1,052.00 | $1,315.00 | $1,578.00 | $1,841.00 |
| Child (ages 3 – 12) | $294.00 | $392.00 | $490.00 | $588.00 | $686.00 |
Ocean Front King
Maximum capacity: Up to 4 guests (3 children)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,145.00 | $2,860.00 | $3,575.00 | $4,290.00 | $5,005.00 |
| Double Occupancy | $1,158.00 | $1,544.00 | $1,930.00 | $2,316.00 | $2,702.00 |
| Triple Occupancy | $912.00 | $1,216.00 | $1,520.00 | $1,824.00 | $2,128.00 |
| Quadruple Occupancy | $789.00 | $1,052.00 | $1,315.00 | $1,578.00 | $1,841.00 |
| Child (ages 3 – 12) | $294.00 | $392.00 | $490.00 | $588.00 | $686.00 |
Dolphin View Master King
Maximum capacity: Up to 4 guests (3 children)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Important: If there is 1 adult & 1 child in a room, the resort will charge you the single occupancy rate plus the child rate, NOT the double occupancy rate. The single, double, & triple rates listed are based on the number of adults in the room.
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,247.00 | $2,996.00 | $3,745.00 | $4,494.00 | $5,243.00 |
| Double Occupancy | $1,209.00 | $1,612.00 | $2,015.00 | $2,418.00 | $2,821.00 |
| Triple Occupancy | $948.00 | $1,264.00 | $1,580.00 | $1,896.00 | $2,212.00 |
| Quadruple Occupancy | $816.00 | $1,088.00 | $1,360.00 | $1,632.00 | $1,904.00 |
| Child (ages 3 – 12) | $294.00 | $392.00 | $490.00 | $588.00 | $686.00 |
Swim Up Double
Maximum capacity: Up to 4 guests (age 13+ only)
Bedding options: 2 Double beds
Bedding options: 2 Double beds
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,340.00 | $3,120.00 | $3,900.00 | $4,680.00 | $5,460.00 |
| Double Occupancy | $1,254.00 | $1,672.00 | $2,090.00 | $2,508.00 | $2,926.00 |
| Triple Occupancy | $975.00 | $1,300.00 | $1,625.00 | $1,950.00 | $2,275.00 |
| Quadruple Occupancy | $837.00 | $1,116.00 | $1,395.00 | $1,674.00 | $1,953.00 |
Swim Up King
Maximum capacity: Up to 4 guests (age 13+ only)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,340.00 | $3,120.00 | $3,900.00 | $4,680.00 | $5,460.00 |
| Double Occupancy | $1,254.00 | $1,672.00 | $2,090.00 | $2,508.00 | $2,926.00 |
| Triple Occupancy | $975.00 | $1,300.00 | $1,625.00 | $1,950.00 | $2,275.00 |
| Quadruple Occupancy | $837.00 | $1,116.00 | $1,395.00 | $1,674.00 | $1,953.00 |
Turquoize Ocean Front Master Double (Adults Only)
Maximum capacity: Up to 4 guests (Ages 18+ only)
Bedding options: 2 Double beds
Bedding options: 2 Double beds
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,406.00 | $3,208.00 | $4,010.00 | $4,812.00 | $5,614.00 |
| Double Occupancy | $1,290.00 | $1,720.00 | $2,150.00 | $2,580.00 | $3,010.00 |
| Triple Occupancy | $1,011.00 | $1,348.00 | $1,685.00 | $2,022.00 | $2,359.00 |
| Quadruple Occupancy | $873.00 | $1,164.00 | $1,455.00 | $1,746.00 | $2,037.00 |
Turquoize Ocean Front Master King (Adults Only)
Maximum capacity: Up to 3 guests (Ages 18+ only)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,406.00 | $3,208.00 | $4,010.00 | $4,812.00 | $5,614.00 |
| Double Occupancy | $1,290.00 | $1,720.00 | $2,150.00 | $2,580.00 | $3,010.00 |
| Triple Occupancy | $1,011.00 | $1,348.00 | $1,685.00 | $2,022.00 | $2,359.00 |
Turquoize Sky Ocean Front Master King (Adults Only)
Maximum capacity: Up to 3 guests (Ages 18+ only)
Bedding options: 1 King bed w/ sofa bed
Bedding options: 1 King bed w/ sofa bed
Prices do not include Travel Insurance.
Room Rates Listed Below are Per Person
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $2,499.00 | $3,332.00 | $4,165.00 | $4,998.00 | $5,831.00 |
| Double Occupancy | $1,335.00 | $1,780.00 | $2,225.00 | $2,670.00 | $3,115.00 |
| Triple Occupancy | $1,041.00 | $1,388.00 | $1,735.00 | $2,082.00 | $2,429.00 |
Turquoize Suites: What's the difference?
Turquoize suites are located in the Turquoize Tower. This building is adult-only (18+) and only guests staying in this building have access to the adult-only rooftop pool and bar.
Club Level Suites: What's the difference?
Hyatt Club Level is an upgraded experience offering additional luxuries outlined below. This is a premium suite, with the word “Club” in the suite name.
- Top-shelf liquor only found in Club lounge
- Bottle of sparkling wine
- Private check-in and check-out
- VIP in-room refreshment center
- Express laundry service with regular charge
- Continental breakfast served every morning
- Appetizers served every evening
- 10% discount on spa services
- International and local calls are included in this tower only
Wedding Information
As a reminder, the wedding ceremony will be held on Saturday, March 22nd, 2025.
Below you’ll find links to Keleah & Aubrey’s personal wedding website and registry:
- Wedding website: not available
- Wedding registry: not available
Guests can RSVP through the couple’s personal wedding website* (if available) or directly with the couple. We (Yellow Umbrella Events) do not track RSVPs, we only manage the room reservations for the couple.
*At this time, the couple does not have a personal wedding website or registry. Guests can RSVP directly with the couple.
To be considered a part of Keleah & Aubrey’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer contracted group rates that have been secured through a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hyatt Ziva as part of the wedding group.
If you stay at a different hotel/resort other than Hyatt Ziva you will be considered a Non-Guest and will be charged an additional fee per adult to attend the wedding ceremony and related events. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
*Very Important – Please Read*
Cancellation Policy
If you cancel your reservation (or remove a guest(s) from the reservation) by October 7th, 2024, the responsibility is a $100 per person cancellation fee. However, you can reduce the number of nights in your reservation up to this date without a cancellation fee.
If you cancel your reservation (or remove a guest(s) from the reservation) between October 8th, 2024, and January 9th, 2025, the responsibility will be 50% of the room total in the case of full reservation cancellation or 50% of the removed guest total. There is also a $100 per person cancellation fee. Also, if you reduce the number of nights in your reservation you will be responsible for 50% of the nights reduced. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation (or remove a guest(s) from the reservation) or reduce the number of nights in your reservation on or after January 10th, 2025, the responsibility will be 100% of the room total in the case of full reservation cancellation or 100% of the removed guest total. If you have travel insurance you can file a claim to get a refund based on their terms.
Additionally, the resort will not allow the following modifications/changes to your reservation on or after January 9th, 2025:
- Downgrading a room category
- Decreasing the number of nights in your reservation
- Removing a guest from your reservation (reducing the occupancy level in your room)
This resort will not allow any changes, including name changes, to your reservation after February 27th, 2025.
What can you do with your reservation between January 9th, and February 27th, 2025?
- Upgrade your room category, if an upgraded room category is available.
- Add extra nights, if additional nights are available.
- Add an additional guest or make a name change.
The resort will not provide a credit or voucher for future travel if you arrive after your scheduled arrival date, if you check out early, or do not travel on the dates selected for this reservation for any reason.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
If you do not purchase travel insurance and have to cancel your reservation you may still have to pay for part or the full amount of your reservation.
If you purchased the travel insurance and have to cancel you will be refunded by the travel insurance company according to the travel insurance guidelines, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee cannot be reapplied to a later re-booking.
Travel Insurance
**If you have any questions about travel insurance please give Travel Insured a call at 800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
FYI, not purchasing travel insurance could result in the loss of your travel cost and/or require more money to correct the situation. Without travel insurance, there may be no way to recoup any losses, costs, or expenses incurred. The price of travel insurance IS NOT included in the price of the room selections and is non-refundable once purchased.
Having travel protection is definitely important and we recommend it for everyone. We personally buy it for our trips. However, the option to purchase travel insurance is solely up to you and you may purchase it through any insurance company you would like.
This website (Travel Insured) offers a very comprehensive policy called the “Worldwide Trip Protector” plan with optional add-ons like CFAR (Cancel For Any Reason), Optional Bed Rest which helps cover onsite quarantine expenses, and other add-on options. Travel Insured is the insurance company we personally use and suggest to others but you are welcome to purchase travel insurance through any entity that you choose.
If you want the CFAR (Cancel for Any Reason) benefit you will have to add it to the policy and you must purchase the insurance no later than 21 days from the day you make your initial payment.
When you click on the link you will need to answer a few questions about your trip and then you’ll be redirected to a page with the policy information and pricing.
The basic “Worldwide Trip Protector” plan, which does not include the CFAR or Optional Bed Rest options, can be purchased at any time, including after 21 days from the time you paid your initial payment but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what the policy covers if you have any questions. You can reach an insurance agent at 800-243-3174.
Ground Transportation
Ground transportation to the resort and back to the airport is not included with your room reservation; Yellow Umbrella Events does not coordinate ground transportation to the resort. However, you can add transportation on your own by clicking the button below.
We recommend booking transportation with Canada Transfers. Use the button below to book your ground transportation with Canada Transfers:
Before booking your ground transportation:
- You must have your flight information first. You will fly into Cancun International Airport (CUN). This is where the transportation company that you book will pick you up.
- Please schedule your ground transportation directly with Canada Transfers at least 3-4 weeks before you depart.
- Any updates to your flight info or any needed changes to the transfers must be updated directly with Canada Transfers. Yellow Umbrella Events does not have access to make any changes or updates.
- You do not have to book your transportation through Canada Transfers. You are welcome to make arrangements with any transportation company you choose.
If you have any questions regarding booking your transportation, please contact the transportation company you are interested in using.
Americans with Disabilities Act
Since the hotel is not located in the United States, they’re not required to be in compliance with the U.S. Americans with Disabilities Act of 1990. The Hotel has a limited number of accessible guest rooms that are available on a first-come, first-served basis. We can request an accessible room for you but it’s never guaranteed.
Also, public areas and restaurants at the Hotel are wheelchair accessible, just not wheelchair friendly. If you need to rent a wheelchair, scooter, or oxygen tank you can do so through Playa Mobility. Click here to visit their website.
Although transportation is included, we find that the resort’s accessible shuttle is not always available or reliable. For this reason, we would advise all guests that are mobility challenged to arrange for private accessible round trip transportation for the best experience. Past clients have used Happy Shuttle to book accessible transportation. Click here to visit their website.
Room Reservation FAQ’s
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. All you need to do is send your dedicated reservation specialist the following information.
1. Their name as it appears on their passport.
2. Their birthdate.
3. Their email address.
4. Arrival Date
5. Departure Date
If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
Yes. Just send your dedicated reservation specialist an email with the name of the guest to be removed from the reservation along with the following information for the new guest taking their place.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
1. Their name as it appears on their passport
2. Their birthdate
3. Their email address
4. Arrival Date
5. Departure Date
Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines once you submit your claim, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
No, not necessarily. This will depend on a few factors like the type of room category each person books since each room category could be in different areas of the resort and how full the resort is at the time of the event.
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
No. Mexico has the same electrical outlets as we do in the U.S.
Mexico has banned smoking in all public places effective January 2023. Some of the places tourists can no longer smoke in include beaches, parks, hotels, and restaurants. If you are caught smoking in public, you may be fined. Some resorts have designated outdoor smoking areas for smokers.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
Electronic or vaping devices and solutions are illegal in Mexico. People who are caught with these items may have them confiscated and may also be fined or detained. If you have any questions about smoking or vaping please reach out to the hotel.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
Amenities
Take a break from the ordinary with extraordinary adventures. From incredible beaches and sparkling infinity pools to exclusive watersport excursions and round-the-clock fitness facilities—everything you can dream of, without even stepping foot outside the resort.
FITNESS & SWIMMING
Work up a sweat round-the-clock in our world-class fitness center with breathtaking views of the Caribbean Sea. Test out the latest cardio and strength training equipment, push yourself further with the help of onsite trainers, and start your day with an “OM” during yoga overlooking the ocean.
Stay cool in one of three infinity pools or relax in two generous-sized hot tubs, all overlooking the Caribbean Sea. Hang ten, kayak scenic coasts, or test your core on a paddle board.
SPA
Let the serenity of sand, surf, and sky lull you to relaxation. Unwind in our eco-holistic, Mayan-inspired sanctuary with 14 treatment rooms and six beachfront palapas. Take advantage of our soothing hydrotherapy circuit facing the sea or refresh your look at our beauty salon. Reservation required.
*Additional costs apply
DAILY ACTIVITIES & LIVE ENTERTAINMENT
Discover the essence of Cancun within our all-ages resort. Experience water polo in the pool, or improve your swing at Mulligan’Z virtual golf experience (extra charge). Take a dance class, learn some Español, work on your serve or go for an underwater expedition. Adventure is within your reach—every day, all day.
Each night brings new experiences. Delight in family-friendly presentations at our al fresco amphitheater, where you’ll see professional musicians, brilliant dancers, and gasp-inducing acrobatics. While you watch, savor delicious Mexican treats like freshly made churros and hot chocolate.
KIDS & TEENS CLUBS
Children love our KidZ Club, where they can make new friends and join in on fun and supervised pool games like water volleyball or splash around in our mini waterpark. Other adventures include arts and crafts, video games and beach excursions.
Teens won’t ever want to leave @Moods Lounge and Club, the resort’s exclusive teen-only spot to chill out and socialize. During the day teens can check out our virtual reality simulators (always included) or go head to head with new friends in fun games like pool and foosball.
CABANA RENTALS
Guests may reserve a poolside cabana up to 30 days in advance of their stay. Use the link below to contact the resort concierge and make your reservation.
Reserve a Cabana ›
*Additional fees apply. Ask your concierge for details.
Reserve a Cabana ›
*Additional fees apply. Ask your concierge for details.
Dining & Bars
Featured Restaurants
Hyatt Ziva Cancun offers a vibrant culinary scene at 17 restaurants, lounges and bars inspired by our internationally trained chef. Savor French fare at the adults-only Bastille’s, Asian cuisine at Moongate, Italian at Lorenzo’s and American diner classics at Chevy’s. Brew your own artisan beer at Tres Cerveza’s and let the kids go crazy at Pasteles, our contemporary dessert parlor. For a private family meal, enjoy chef-inspired dining in the comfort of your suite, available 24/7.
LA BASTILLE
Sophisticated ambiance and elegant French cuisine come together for the ultimate romantic dining experience at La Bastille. Exclusively for adults, our graceful Cancun restaurant transports you to the heart of France, where classically prepared dishes meet modern culinary flair.
- Dress Code: Smart Casual
- Adults-only, ages 18+
TRADEWINDS
A relaxed grill by day and a classic steakhouse by night, Tradewinds is our signature oceanfront venue that’s open for breakfast and dinner.
- Dress Code: Dry Casual
CHEVY'S
Enjoy classic American fare including appetizers, sandwiches and burgers, and kid friendly favorites like chicken tenders and corn dogs. We serve up your favorite fizzy soft drinks and creative shakes made from premium ice cream. End your meal with a delicious sundae or tempting piece of cake.
- Dress Code: Casual
EL MERCADO
Taste the world at El Mercado, a gourmet buffet dining experience at Hyatt Ziva Cancun. Relax for breakfast, lunch or dinner to feel the fresh ocean breezes and dine on an endless variety of international dishes created for your dining pleasure.
- Breakfast & Lunch: Dry Casual
- Dinner: Smart Casual
LORENZO'S
Discover traditional Italian cuisine, upscale service and an inviting ambiance at Lorenzo’s, where you’ll dine on trattoria-style favorites for lunch and elegant ristorante dishes for dinner. You’ll enjoy our casually elegant surroundings, complete with a distinctive wood burning stove and unique lighting.
- Lunch: Dry Casual
- Dinner: Smart Casual
PASTELES
Pasteles dessert parlor is open daily for sweet sit down or take away sensations after lunch and dinner.
- Dress Code: Dry Casual
THE MOONGATE
The open kitchen places you in the center of the action, to watch a spectacle of culinary magic and enjoy a dining experience that is more than just a meal. At our enticing teppanyaki grill, chefs entertain with culinary skills that transform basic grilled chicken, seafood, beef, and delicious sauces into world-class dishes designed to delight.
- Dress Code: Smart Casual
HABANEROS
Mouthwatering tacos, fresh seafood ceviches, and zesty aguachiles are served right on the beach, where you can enjoy your meal and sweeping Caribbean views.
- Lunch: Dry Casual
- Dinner: Smart Casual
CASA DEL CAFE
Casa del Café is a relaxed spot for coffee and conversation in Cancun. Sip on specialty coffee drinks and snack on scrumptious pastries while you unwind with friends or family in our cozy conversation nooks.
- Dress Code: Dry Casual
CHEF'S TABLE
Take an exclusive culinary journey—and watch our signature chefs in action along the way. At the all-new Chef’s Table, guests enjoy a six-course tasting menu adjacent to our prime show kitchen. The intimate dining experience features menu items paired with signature cocktails, handcrafted in-house beers, and exquisite, new-world wines. Tables seat up to 12, making Chef’s Table perfect for small groups. Menus change each season and seating is limited, so reserve this top culinary experience early.
- Dress Code: Smart Casual
- Reservation required
- Additional costs apply
PREMIUM PRIVATE DINING
Hyatt Ziva Cancun offers exclusive private dining opportunities to enhance your stay. Celebrate a special evening with a romantic candlelit dinner on the beach or on our dazzling pier overlooking the sea. You can also reserve our private dining room at Chef’s Table or coordinate a meal in your suite. Contact the concierge to learn more or arrange your private dining experience. Available at an additional cost.
- Reservation required
- Additional costs apply
Featured Bars
SAASIL BAR
Get into the spirit of Mexico at Saasil Bar, our breezy lobby cantina inspired by Cancun’s Mayan heritage. With inspiring ocean views and a menu of top shelf libations, you will find yourself relaxing with a signature cocktail or cold cerveza in our comfortable sofa seating areas or breezy outdoor patio chairs.
- Lunch: Smart Casual
- Dinner: Resort Formal
- Adults-only, ages 18+
PUNTA VISTA
Exclusively for adults staying in Turquoize, our adults-only experience features exclusive access and elevated privacy. Punta Vista’s infinity pool is the perfect place for an afternoon drink, a pre-dinner cocktail or a relaxing nightcap.
- Dress Code: Pool Attire
JUANA MARGARITA
Get a taste of the real Mexico at our tequila bar – Juana Margarita, awarded Best All-Inclusive Resort Bar by Islands. More than just a place for drinks, this casual bar offers tequila tastings, hand-crafted cocktails featuring the finest in Mexican tequila and a knowledgeable Tequilier on hand to teach you everything you want to know about the finer points of Mexico’s most famous libation.
- Dress Code: Smart Casual
DIPS & SIPS
Swim-up to our poolside Dips & Sips Bar. Take your Cancun vacation experience to the next level with vistas of brilliant blue waters stretching from the infinity pool to the ocean while you enjoy the sun and sea from our poolside party destination.
- Dress Code: Pool Attire
TRES CERVEZA'S
Our upscale microbrewery serves up a delicious choice of house made cervezas, with our talented brew master on hand to discuss the process and take you through a tasting flight of all the many flavors. Snack on our house made chili pepper and lime grilled corn or enjoy a menu of tasty small bites to complement your beer selection.
- Dress Code: Smart Casual
BAR DEL MAR
Perched at the edge of the powdery white sands and clear blue waters of the Caribbean, our club level bar invites you to enjoy VIP treatment, creative cocktails and scenic views of our beautiful infinity pool.The Bar del Mar also offers a menu of delicious snacks and small plates to share as you overlook the infinity pool and ocean.
- Dress Code: Pool Attire
Resort Information
Resort Address
Blvd. Kukulcan Mz 51-Lt 7, Punta Cancun, Zona Hotelera, 77500 Cancún, Q.R., Mexico
Check-in Policy
Check In: 3:00 PM
The hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds
Check Out: 12:00 PM
The hotel offers luggage storage services as well as restrooms, showers, etc. for guests who have checked out until 3:00 PM
