For lovers of the physical and mental wellness, Casa Agua is characterized for its suites with a volcanic stone jacuzzi and views to the Mayan jungle or to our relaxing river. This Casa also has its own gym and its home for Muluk Spa, the only spa in the world that is nestled in a natural cave.
Located in front of the iconic Xpiral pyramid and the emerald rivers of the Caribbean, the rock-decked Casa Espiral offers three room categories: River, Garden and Jump. In addition, it features a swimming pool and beach area with a bar, the acclaimed Teatro del Rio restaurant, and the hotel’s largest suspension bridge that connects directly to the Xpiral pyramid.
An exclusive and sophisticated adults-only experience. The most iconic rooftop in the Mayan Riviera, Casa Fuego is great for couples who are looking for exclusiveness, private spaces and butler service. This Casa has its own reception, gym and Italian-Mexican food restaurant.
Perfect suites for your family’s comfort, with the best views of the Caribbean Sea and to its blue waters that change every day. As it is so close to the beach, to our inlets and to the main infinity pool, staying at Casa Tierra is like living in paradise.
For the enjoyment of the youngest of the family, Casa Viento is located next to the pool specially designed for their happiness and safety. It is also close to the family club, kids club, the trajineras dock that go to Xcaret, and also to Chibalí restaurant, which will be their favorite thanks to its candy station and delicious desserts.
Ideal for multigenerational groups and families, Casa Cielo combines prestigious eco-integrating architecture with a wide range of restaurants, bars, a Cafeteca café, and business centers, providing comfort and options for everyone.
An exclusive refuge for adults, surrounded by water and designed to provide maximum comfort in perfect harmony with nature. Casa Eclipse combines elegance and serenity. It is accompanied by the signature restaurant Arriba Baja and its spectacular waterfall.
Casa Luna is ideal for everyone; it has fun and educational spaces such as Lunateca, Xiquit Inn, and a children’s pool. It also has a rooftop with a kitchen and bar for the delight of adults.
Casa Sol is the perfect place for families with teenagers. It boasts three pools, a rooftop designed especially for teens and exciting entertainment spaces such as Dixtrito 1317 and La Paxanguería.
Casa Vida is a family space created to entertain and welcome everyone. It offers entertainment in the Xinema restaurant, with snacks and movies; La Xentral, with food and coffee shop; exciting slides; and stands as the transportation’s departure point to our parks.
| 3 Nights | 4 Nights | 5 Nights | 6 Nights | 7 Nights | |
|---|---|---|---|---|---|
| Single Occupancy | $1,485.00 | $1,980.00 | $2,475.00 | $2,970.00 | $3,465.00 |
| Double Occupancy | $1,197.00 | $1,596.00 | $1,995.00 | $2,394.00 | $2,793.00 |
| Triple Occupancy | $1,098.00 | $1,464.00 | $1,830.00 | $2,196.00 | $2,562.00 |
| Child (ages 6 – 17) | $900.00 | $1,200.00 | $1,500.00 | $1,800.00 | $2,100.00 |
Included in your reservation is Hotel Xcaret’s shuttle transportation from the Cancun (CUN) or Tulum (TQO) Airport to Hotel Xcaret and back to the airport.
*Gratuities are not included*
Please note: the transportation will not transfer guests to the resort nor will the resort accept guests prior to 9:00 AM on the day of check-in.
For Cancun International Airport (CUN) – Transportation to the resort and back to the airport will already be reserved for you, as long as you provide us (Yellow Umbrella Events) with your flight info. Transportation operates every 30 minutes starting at 9:00 AM through 9:00 PM.
For Tulum International Airport (TQO) – You must reserve your transportation to the resort and back to the airport directly with Hotel Xcaret two weeks before your travel dates. Yellow Umbrella Events cannot set up transportation for you from Tulum. Contact Hotel Xcaret Guest Services at dxguestservice@hotelxcaret.com.
Arrivals
After clearing customs and collecting your luggage, proceed outside the airport and look for the resort’s transportation staff who will be holding a sign that says “Hoteles Xcaret” (see pictures below).
You must exit the arrival hall bypassing all representatives inside the airport trying to get your attention. These representatives are there to sell time-share and may be a representative for your hotel, but are not your transportation provider.
Departures
Please see the Concierge desk at least one day before departure to register for your transfer back to the airport. The customer service telephone number is +011 52 (984) 159-1600.
IMPORTANT:
Hotel Xcaret’s included shuttle transportation ONLY offers service from the Cancun (CUN) Airport or Tulum (TQO) Airport to Hotel Xcaret and back to the airport.
This transportation is a complimentary service that is included in your reservation rate and has no cash value, so there are no reductions in price or refunds if the transportation is not used.
The shuttle WILL NOT drop you off or pick you up at any other location other than Hotel Xcaret Mexico/Arte and the Cancun (CUN) Airport or Tulum (TQO) Airport.
Shuttle transportation services are only provided for your actual check-in and check-out dates (this is strongly enforced by checking boarding passes of all guests). If you arrive in the area any date earlier than your check-in date or depart any day later than your check-out date you will need to arrange your own transportation to wherever you are going and to/from Hotel Xcaret Mexico/Arte on your actual check-in/check-out dates.
If you plan to go anywhere other than the Cancun (CUN) Airport or Tulum (TQO) Airport on your official resort departure day, you will be responsible for managing your own transportation. Check-out is at 12 PM but you can stay and access the resort (not the parks) until 6 PM on your check-out date. Hotel Xcaret offers luggage storage until you depart. Late check-outs must be requested directly with the resort once you arrive. Yellow Umbrella Events cannot make this request for you.
Once you depart the resort on your departure date, you will no longer be able to access the resort. This means that you will not be able to return to the resort on any other date to utilize the shuttle transportation to return to the airport. If you need assistance with transportation once on site, please visit the Guest Services Desk and they can assist you.
The adrenaline and inspiration continue with unlimited access to six (6) of the most iconic and loved parks in Cancun and the Riviera Maya: Xcaret, Xel-Há, Xplor, Xplor Fuego, Xoximilco, and Xenses, as well as deluxe tours to Xenotes and Xichen, and new sailing tours by Xcaret Xailing. All parks and tours include round-trip transportation. Some parks and tours require a prior reservation.
Xunset Lovers (sax): Monday only. 3 hours, approximate pickup time 5:35 PM and return time 8:30 PM. Includes live sax player, premium open bar, and canapes.
The following parks require a reservation:
The following tours require a reservation:
Park operating hours:
Tour operating hours:
Shuttles run every 20 – 30 minutes to Xcaret, Xplor and Xplor Fuego. You do not need to book them. Just look for the pink shuttle with the straw roof.
Parks that require a reservation register you for the transportation to and from the parks/tours:
You can view maps of the parks below. We currently do not have a map of Xoximilco.
Hotel Xcaret México expands its culinary offerings, featuring a broad range of concepts to satisfy diverse tastes across twenty (20) restaurants, from classic Mexican street food to fine dining created by chefs awarded with Michelin Stars.
To view the menus for each restaurant please click here.
To view the dress codes for each restaurant please click here.
A signature restaurant recently awarded a Michelin Star, created by Chef Carlos Gaytán, the first Mexican chef to earn a Michelin Star, offering his perspective on contemporary Mexican cuisine in a setting that honors water as the vital element—a contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room.
Mexican and international buffet in a market-style setting. It features a Cafeteca, where guests can enjoy a snack while waiting for their transportation to our Parks and Tours. Inside, the departure schedules to the parks may be watched in several screens.
Monarca presents typical Michoacan cuisine in a terraced setting with outdoor seating. It offers exclusive breakfasts for Mexico Destination Club and dinners accompanied by live happenings to complete an authentic experience.
At Tama-Mon, enjoy the best of Asian cuisine with Chef Luis Arzapalo’s magnetic sushi train, three Teppanyaki islands, a Mongolian grill, and a dim sum and ramen bar, all in a unique and surprising setting.
Arriba Baja will offer a signature proposal set in a stunning atmosphere with panoramic views and a waterfall flowing from the ceiling into the river.
Azul Nogada will feature classic cuisine from Puebla, in buffet or à la carte styles, decorated with traditional talavera pottery. It will offer outdoor seating and a private area for up to 16 people.
Sabor a Gloria will offer the most representative of rom Nuevo León’s traditional cuisine, featuring a selection of meat cuts available in both buffet and à la carte options. It will offer an outdoor setting with beautiful views of the property’s Ixlas.
Costero will showcase the best of Veracruz cuisine with seafood, fish, and typical appetizers, in an outdoor terrace setting, complemented by live events for a unique experience.
Xinema will be a Mexican street food restaurant featuring a menu by chef Paco Méndez, awarded with a Michelin Star, with a prime view of the waterslide pool with a slide crossing the restaurants’ top. At night, it will screen classic movies, and guests can treat themselves to snacks and traditional Mexican treats available 24 hours, including popcorn—perfect for a late-night screening.
In 2025, renowned Chef Roberto Solís will present a menu that pays homage to the cuisine of Yucatan, his homeland, at Chi, a restaurant with à la carte breakfast, lunch, and dinner. The experience will be enhanced by live happenings, and there is also a private space for exclusive events.
At Hotel Xcaret’s bars, you’ll find creative, fresh, and cosmopolitan mixology options, offering a unique sensory experience. The coffee shops are perfect for enjoying a cup of coffee in a relaxed setting. Additionally, sommelier Sandra Fernández has curated a wine list featuring the best of the Old and New World.
A warm, calm, and sophisticated space with jazz and English rock performances. The perfect place to start and end your stay at Hotel Xcaret México on a high note.
A mixology experience by the sea, nestled in a secluded area of Casa Fuego, perfect for enjoying a signature cocktail while listening to the lull of the Caribbean waves.
A family entertainment experience that brings nostalgia to life and unites all ages. Classic and arcade games, along with billiards, foosball, air hockey, and jet pong, come together in a setting inspired by the 1970s to 2000s.
After captivating Instagram with the Riviera Maya’s most iconic swim lane, Hotel Xcaret México will expand its rooftop bars in 2025, offering cozy spaces for swimming, relaxing, drinking, and enjoying snacks. Enjoy signature, cosmopolitan mixology with the best views of the Caribbean Sea.
Enjoy the nightlife at Xupes, an adults-only nightclub with DJ music, lounge areas, and a taco stand to close out the night.
Located in Casa Cielo, next to the main lobby, this café offers drinks and snacks to-go, as well as a seating area with tables and sofas, making it an ideal workspace for guests.
Hotel Xcaret’s diverse pool bars, set in lush natural surroundings, invite you to enjoy a refreshing drink and a unique experience—whether you’re in the mood for vibrant energy or complete relaxation.
At Pava Jarla, enjoy tacos to cool down after some drinks following a night out at Xupes. Open for everyone, it’s the perfect stop to end the night with a good taste.
Carretera Federal Chetumal-Puerto Juárez Kilómetro 282, Lt 023 2, Solidaridad, 77710 Playa del Carmen, QROO, Mexico
Check In: 3:00 PM
Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds
Check Out: 12:00 PM
Hotel offers luggage storage and access to the resort (not the parks) for guests who have checked out until 6:00 PM
