Welcome, Family & Friends!
We are so excited to be able to share our upcoming Wedding with you at Hotel Xcaret in gorgeous Playa del Carmen, Mexico. Your presence at our wedding means the world to us.
Cheryl & Shea Bailey of Yellow Umbrella Events, a destination wedding event company, have been amazing with helping us with all the booking details. They have worked to secure a group rate with the resort and will be helping all of our guests book their travel accommodations for our wedding on Sunday, April 3rd, 2022.
Should you have any questions related to traveling, please contact Shea. You can reach him by email shea@yellowumbrellaevents.com, or call 512-955-1320.
**Please scroll through the page or click the links below to take you to that particular section. However, we recommend going back and reviewing all sections!**
- Accommodations
- Room Categories in Room block, Reservation Dates, Trip Deposit & Payment Schedule, In-Room Amenities
- Pricing for Room Upgrades & Additional Nights Stay
- What’s Included/Excluded in the Room Pricing, & Child Room Rate Information
- Travel Protection
- Room Pricing
- Cancellation Policy
- Room Reservation FAQ’s
- Resort Amenities (Xcaret Parks, Fitness, Spa, Kids & Teens Club)
- Dining & Bars
- Resort Info
Hotel Xcaret Mexico is an exclusive resort especially designed with charming and luxurious spaces. Free your senses as you merge with the majesty of the Mexican Caribbean and the tropical jungle.
The eco-integrating design adapts the architecture to the landscape in a delicate and caring manner. The coves, rivers, caves and jungle, are present throughout the resort, where everything flows under the principle of sustainability. As a result of this, Hotel Xcaret, is the first resort in the American Continent, to be the recipient of an EarthCheck certification for “Planning and Design”.
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe Tours to Xenotes and Xichen, with round-trip transportation included.
The rooms at Hotel Xcaret have been designed to bring in nature to you, wherever you are in your room. The combination of comfort, art and contemporary design in its interiors fully enhances the essence of the Mexican experience.
Hotel Xcaret Safety & Hygiene Protocols
Room Category in Room Block
1. Garden Suite
2. River Suite
3. River Suite Adults-Only
4. Ocean Front Family Suite
5. Ocean Front Suite Adults-Only – Resort is Sold Out of this Room
6. Swim-Up Ocean Front Suite Adults-Only – Resort is Sold Out of this Room
The room categories listed above were selected by Mercedes & Oles for their contracted room block. There are only a certain number of rooms available and are on a first-come, first-serve basis.
Trip Deposit & Payment Schedule
- A payment equal to 1-Room Night is all you need to reserve your room.
- Tuesday, September 28th, 2021 is the deadline to get an available room in the room block. Any reservations requested after that date are based on availability and not guaranteed.
- 50% of your room reservation total is due by Tuesday, November 9th, 2021.
- Full payment of your trip is due by Tuesday, January 25th, 2022.
- Additional payments towards your balance can be made at any time (monthly) by contacting Shea before the final payment is due.
- We’ll need your flight info by Monday, February 7th, 2022. You can send that to me by filling out the form on this page.
Reservation Dates
- Arrive: Thursday, March 31st, 2022
- Ceremony: Sunday, April 3rd, 2022
- Depart: Monday, April 4th, 2022
- There is a 3-night minimum for this room block but you have the option to arrive early or stay later. You can select your dates when you fill out the reservation form.
In-Room Amenities
- 1 King size bed or 2 double beds (subject to availability)
- Air conditioning
- 55” flat-screen TV
- Cable / Satellite TV
- Coffee and tea maker/Minibar restocked daily
- Mexican style hammocks on the balcony
- Vanity Mirror/Hairdryer
- Iron and ironing board
- Work desk/Security box
- Turn-down service
- Free wireless internet access
- Direct-dial telephone ($)
- Private bath with rain shower
- Jacuzzi
Included in Price
- Room taxes
- All-Inclusive Food & Beverage
- Non-Stop Shared Airport Transfers
- Unlimited access to Xcaret Parks and Deluxe Tours listed in “Amenities” section below.
Excluded in Price
- Airfare. You are responsible for reserving your own flights.
- Trip Protection (See Below)
Travel Protection
**If you have any questions about the insurance please give Travel Insured a call at 1-800-243-3174. We (Yellow Umbrella Events) are not a licensed insurance company and can not legally answer any insurance-related questions.**
Having travel protection is definitely important and I recommend it for everyone. We personally buy it for trips. However, the option to purchase travel insurance is solely up to you.
Depending on the option you select it may cover between 75% – 100% of the cancellation of a trip and many other things like unexpected medical expenses, baggage, and flight delays.
There are 2 different kinds of policies to choose from and since we’re not an insurance agent and therefore cannot answer questions regarding any travel insurance policies we have found that this is the easiest way to compare them. This is the insurance company we personally like and suggest but you are welcome to purchase Travel Protection through any entity that you choose.
Click here to purchase Travel Insurance
You will need to answer a few questions about your trip and then you’ll receive policy options and pricing. This link will give you 2 different plan options (Worldwide Trip Protector Plus & Worldwide Trip Protector) as well as optional add-on coverage for other areas of your trip.
The “Worldwide Trip Protector Plus” policy option includes CFAR (Cancel for Any Reason). However, you must purchase the insurance no later than 21 days from the day you make your reservation. FYI, CFAR is not available for New York State residents.
The Worldwide Trip Protector plan, which does not include the CFAR option, can still be purchased after 21 days from the time you booked but it will not cover the Pre-Existing Condition Exclusion Waiver or the Bankruptcy/Default of an airline, cruise line, tour operator or other travel providers. However, you can still cancel for a covered reason and potentially get up to a 100% refund as long as it’s a covered reason.
We strongly suggest that you call and verify what each policy covers if you have any questions. You can reach an insurance agent at 1-800-243-3174.
FYI, not purchasing travel protection could result in the loss of your travel cost and/or require more money to correct the situation. Without the protection, there may be no way to recoup any losses, costs, or expenses incurred and the price of Travel Protection IS NOT included in the price of the room selections and is non-refundable.
Garden Suite
Maximum capacity: Up to 4 guests (2 adults and 2 kids or 3 Adults). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
3 Nights
- Single Occupancy – $1191.00
- Double Occupancy – $795.00 per person
- Triple Occupancy – $729.00 per person
- Child (ages 6 – 17) – $597.00 per child
4 Nights
- Single Occupancy – $1588.00
- Double Occupancy – $1060.00 per person
- Triple Occupancy – $972.00 per person
- Child (ages 6 – 17) – $796.00 per child
5 Nights
- Single Occupancy – $1985.00
- Double Occupancy – $1325.00 per person
- Triple Occupancy – $1215.00 per person
- Child (ages 6 – 17) – $995.00 per child
6 Nights
- Single Occupancy – $2382.00
- Double Occupancy – $1590.00 per person
- Triple Occupancy – $1485.00 per person
- Child (ages 6 – 17) – $1194.00 per child
7 Nights
- Single Occupancy – $2779.00
- Double Occupancy – $1855.00 per person
- Triple Occupancy – $1701.00 per person
- Child (ages 6 – 17) – $1393.00 per child
River Suite
Maximum capacity: Up to 4 guests (2 adults and 2 kids or 3 Adults). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
3 Nights
- Single Occupancy – $1233.00
- Double Occupancy – $822.00 per person
- Triple Occupancy – $753.00 per person
- Child (ages 6 – 17) – $618.00 per child
4 Nights
- Single Occupancy – $1644.00
- Double Occupancy – $1096.00 per person
- Triple Occupancy – $1004.00 per person
- Child (ages 6 – 17) – $824.00 per child
5 Nights
- Single Occupancy – $2055.00
- Double Occupancy – $1370.00 per person
- Triple Occupancy – $1255.00 per person
- Child (ages 6 – 17) – $1030.00 per child
6 Nights
- Single Occupancy – $2466.00
- Double Occupancy – $1644.00 per person
- Triple Occupancy – $1506.00 per person
- Child (ages 6 – 17) – $1236.00 per child
7 Nights
- Single Occupancy – $2877.00
- Double Occupancy – $1918.00 per person
- Triple Occupancy – $1757.00 per person
- Child (ages 6 – 17) – $1442.00 per child
River Suite Adults-Only
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: Only 1 King size bed w/ a sofa bed. 2 beds not available.
3 Nights
- Single Occupancy – $1401.00
- Double Occupancy – $936.00 per person
- Triple Occupancy – $858.00 per person
4 Nights
- Single Occupancy – $1868.00
- Double Occupancy – $1248.00 per person
- Triple Occupancy – $1144.00 per person
5 Nights
- Single Occupancy – $2335.00
- Double Occupancy – $1560.00 per person
- Triple Occupancy – $1430.00 per person
6 Nights
- Single Occupancy – $2802.00
- Double Occupancy – $1872.00 per person
- Triple Occupancy – $1716.00 per person
7 Nights
- Single Occupancy – $3269.00
- Double Occupancy – $2184.00 per person
- Triple Occupancy – $2002.00 per person
Ocean Front Family Suite
Maximum capacity: Up to 4 guests (2 adults and 2 kids or 3 Adults). Prices do not include Travel Insurance.
Bedding Options: 1 King size bed or 2 doubles w/ a sofa bed (subject to availability at time of check-in).
3 Nights
- Single Occupancy – $1506.00
- Double Occupancy – $1005.00 per person
- Triple Occupancy – $921.00 per person
- Child (ages 6 – 17) – $753.00 per child
4 Nights
- Single Occupancy – $2008.00
- Double Occupancy – $1340.00 per person
- Triple Occupancy – $1228.00 per person
- Child (ages 6 – 17) – $1004.00 per child
5 Nights
- Single Occupancy – $2510.00
- Double Occupancy – $1675.00 per person
- Triple Occupancy – $1535.00 per person
- Child (ages 6 – 17) – $1255.00 per child
6 Nights
- Single Occupancy – $3012.00
- Double Occupancy – $2010.00 per person
- Triple Occupancy – $1842.00 per person
- Child (ages 6 – 17) – $1506.00 per child
7 Nights
- Single Occupancy – $3514.00
- Double Occupancy – $2345.00 per person
- Triple Occupancy – $2149.00 per person
- Child (ages 6 – 17) – $1757.00 per child
Ocean Front Suite Adults-Only
The resort is Sold Out of this Room
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: Only 1 King size bed w/ a sofa bed. 2 beds not available.
3 Nights
- Single Occupancy – $1572.00
- Double Occupancy – $1047.00 per person
- Triple Occupancy – $960.00 per person
4 Nights
- Single Occupancy – $2096.00
- Double Occupancy – $1396.00 per person
- Triple Occupancy – $1280.00 per person
5 Nights
- Single Occupancy – $2620.00
- Double Occupancy – $1745.00 per person
- Triple Occupancy – $1600.00 per person
6 Nights
- Single Occupancy – $3144.00
- Double Occupancy – $2094.00 per person
- Triple Occupancy – $1920.00 per person
7 Nights
- Single Occupancy – $3668.00
- Double Occupancy – $2443.00 per person
- Triple Occupancy – $2240.00 per person
Swim-Up Ocean Front Suite Adults-Only
The resort is Sold Out of this Room
Maximum capacity: Up to 3 Adults. Prices do not include Travel Insurance.
Bedding Options: Only 1 King size bed w/ a sofa bed. 2 beds not available.
3 Nights
- Single Occupancy – $1677.00
- Double Occupancy – $1119.00 per person
- Triple Occupancy – $1026.00 per person
4 Nights
- Single Occupancy – $2236.00
- Double Occupancy – $1492.00 per person
- Triple Occupancy – $1368.00 per person
5 Nights
- Single Occupancy – $2795.00
- Double Occupancy – $1865.00 per person
- Triple Occupancy – $1710.00 per person
6 Nights
- Single Occupancy – $3354.00
- Double Occupancy – $2238.00 per person
- Triple Occupancy – $2052.00 per person
7 Nights
- Single Occupancy – $3913.00
- Double Occupancy – $2611.00 per person
- Triple Occupancy – $2394.00 per person
What’s the difference between the Adults-Only Suites and the other Suites?
The Adults-Only Suites are in the Fuego building. This section of the resort only allows adults. Also, only guests staying in the Fuego building have access to this area. If you stay in a different room category you will not have access to this area.
The rooms are the same but the Adults-Only room only comes with 1 King bed and a sofa bed whereas you can get an option of 1 King or 2 Double beds with a sofa bed with the regular Suites.
Exclusive to this building is the rooftop pool and bar, the private adults-only restaurant that is only accessible to guests staying in Fuego, a small private cove area beach and lounge area, a premium outdoor bar on the lower level of the building, private check-in, and check out at the Fuego building lobby (so you don’t have to wait to check-in/out at the main lobby with all the other resort guests), butler service, and a Fitness Center in the Fuego building that’s exclusive to Fuego guests.
*Very Important – Please Read*
Reservation Cancellation Policy
If you do not purchase the travel insurance and have to cancel your reservation you may still have to pay a partial penalty up to the full amount of your reservation plus the $100 per person cancellation fee.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the non-refundable insurance, but you are still responsible for the $100 per person cancellation fee.
Once a reservation is booked there is a $100 per person cancellation fee with no regard to the reason for the cancellation. This cancellation fee also applies to all cancellations that result in a re-booking.
If you cancel your reservation by September 6th, 2021 you are only responsible for the $100 per person cancellation fee.
If you cancel your reservation between September 7th, 2021 and January 24th, 2022, you will be responsible for 50% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
If you cancel your reservation on or after January 25th, 2022, you are responsible for 100% of your room total plus the $100 per person cancellation fee. If you have travel insurance you can file a claim to get a refund based on their terms.
Yellow Umbrella Events is not an agent of the Hotel and has no control over refund policies and other rules mandated by the Hotel.
To be considered a part of Mercedes & Oles’s Wedding Group, you must book through this group room block and not through any other method (even directly with the hotel). We offer competitive group rates and have secured a room block to make this as easy as possible. To participate in all of the wedding-related activities, you must stay at Hotel Xcaret as part of the wedding group.
If you stay at a different hotel/resort other than Hotel Xcaret you will be considered a Non-Guest and will be charged an additional fee of $80.00 per adult, children from 0 to 5 years are free and children from 6 to 12 years old will cost $40.00 USD to attend the wedding ceremony and related events. Children 13 years old and up will be charged the adult rate of $80.00 USD. Guests 18 years old and up are required to present an official ID to access the hotel. These guests are welcome to arrive 30 minutes before the first event and can stay up to 30 minutes after the last event ends.
Room Reservation FAQ’s
Where can I find their Wedding Website & bridal registry?
Here are the links to Mercedes & Oles’ personal wedding website & bridal registry.
- Wedding Website: https://www.appycouple.com/wedding/road2derroches/cover/
- Registry: https://www.honeyfund.com/wedding/guzman-derroches-04-02-2022
Can I use a different credit card to make additional payments?
Yes. All you need to do is fill out the form on this page. As soon as we receive the information we’ll make the payment and email you the receipt.
Can my roommate(s) pay for their portion of the room on a separate card or does it have to be all on one card?
Yes, they can pay using a different credit card. However, when you fill out the reservation form it will only allow you to add 1 credit card. If they want to use their own credit card, all you need to do is add a note in the “Additional Information” section at the bottom of the reservation form and tell us who will be using another credit card. You can then submit their credit card info to us by filling out the form on this page.
Can I make additional payments before the final payment date?
Yes, you can make additional payments at any time. Just send us an email telling us how much you want to pay and if we should use the credit card I have on file for you. If you want to use a different credit card you can send it to us by filling out the form on this page.
Can I set up a payment schedule?
Yes. Just email us with how much you want to pay, what credit card to use, and on what dates you want me to make the payments.
I filled out the reservation form but I didn’t get an immediate confirmation.
When you fill out the reservation form it does not automatically make your reservation or charge your credit card. The information is sent to us so we can review it first. If we have any questions we will reach out to you for verification. As long as everything looks good we will make the reservation and email you a receipt showing the payment and another email with information about your reservation. FYI, If you fill out the form after business hours (5:00 pm CST) or over the weekend it may be the next day before you receive a confirmation.
Can I add someone else to my room after I’ve made my reservation?
Yes, you can always add a person to your room after your reservation has been made as long as it doesn’t go above the room occupancy limit. If you’re waiting to make a reservation because you’re not sure if someone will be with you in the room, we suggest you go ahead and secure your reservation now and then add them later.
The other person in my room can’t make it. Can I switch them with someone else?
Yes. Just send us an email with the name of the guest to be removed along with the name (as it appears on their passport) of the new guest, their birthday, and email address. Once we have this information we’ll make the adjustment. If you are just switching guests the $100 cancellation fee is not charged to the person being removed from the reservation.
I can’t make it to the wedding and need to cancel my reservation. What do I do now?
First, send us an email (we have to have it in writing) letting us know you need to cancel your reservation. We will then email you a link so you can make the $100 per person cancellation fee payment. Once this has been paid we will request the room cancellation.
If you purchased the travel insurance and have to cancel you will be refunded the amount according to the travel insurance guidelines minus the cost of the insurance, but you are still responsible for the $100 per person cancellation fee.
If you did not purchase the travel insurance, you may still be responsible for additional fees above and beyond the $100 per person cancellation fee which could possibly include the full amount of the room reservation.
I don’t see a way to RSVP on the website. How can I do this?
There is no official way of doing this through our website. Most people contact the wedding couple directly and let them know. However, we do keep a list of people who have already made a room reservation so I can send an update to the wedding couple.
Will everyone in our group have rooms next to each other?
No, not necessarily. This will depend on a few factors like the type of room category each person books and how full the resort is at the time of the event.
Can I request a room next to someone else?
When you make your reservation you can send the request to us in the “Additional Information” section at the bottom of the reservation form and we will pass it along to the resort. They will do whatever they can to honor your request but it is not guaranteed.
Does the transportation company have a car seat for my baby?
Hotel Xcaret has their own private bus that they pick you up in at the airport. Unfortunately, they do not provide car seats. If you need one you’ll have to bring it with you.
Do I need to take electrical converters?
No. Mexico has the same electrical outlets as we do in the U.S.
If you are ready to book your stay, please click “MAKE YOUR RESERVATION NOW” below and fill out the form. Once we receive your information we will make your reservation. When your card is processed, we will send you an e-mail with your invoice and booking information. Please check both the invoice and personal information on the reservation to confirm that everything is correct. If you have any questions, don’t hesitate to contact us!
The ALL-FUN INCLUSIVE® program redefines the traditional all-inclusive plan into a more complete experience. In addition to day and nighttime activities and elegantly crafted cuisine at the resort, you can enjoy full access to Experiencias Xcaret’s nature parks and tours, as well as each of their dining plans.
Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe Tours to Xenotes and Xichen, with round-trip transportation included. Some parks and tours require a prior reservation.
XCARET PARK
Nature, gastronomy, archaeology, and spectacular traditions come together to celebrate life in this family park, the most emblematic of the country. Coming to Xcaret is to fall in love with the greatness of Mexico.
You can also enjoy Mexican cuisine and get to know more about the Mayan civilization up close, at the ancient Polé archaeological site, as well as at special events such as the Sacred Mayan Journey (available only on certain dates).
For a map of the park click here.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XEL-HÁ PARK
Xel-Há is a natural park of incomparable beauty that provides everything from fun, snorkeling, food, relaxation, nature, breathtaking scenery and world-class service.
Walk or bike through the trails of the jungle of this natural wonder of Mexico. Enjoy a whole day snorkeling in the cove and in the river, and enjoy the view from the Scenic Lighthouse before descending into a natural pool.
Children and adults will be able to do zip-line activities, swim among different species of fish, and cross a fun floating bridge. In addition, you will enjoy all the food and drinks you want during your visit.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XPLOR PARK
Be ready to share the experience. Enjoy extreme adventures, that will test your adventurous and exploratory spirit.
This exciting park, immersed in the lush Mayan jungle, offers countless activities where you can feel the thrill of flying among the trees with the highest zip-lines of the Riviera Maya, drive amphibious vehicles, and tour refreshing underground rivers through stalactite caves.
You can also enjoy juices and original nutritious smoothies, as well as an exquisite buffet whenever you want, during your visit.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want
XOXIMILCO CANCÚN
The only fiesta for the whole family! Have fun at a traditional Mexican fiesta, as you dance and sing with live Mariachi aboard colorful barges along the canals of Xoximilco. You can also enjoy our Theme Nights! Xoximilco Retro, on Tuesdays and Fridays, bring back the 90s hits, and on Thursdays you can live the nights of Juan Gabriel.
In addition, you’ll delight with traditional cuisine, open beer and tequila bar, games and your personal party host.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XENSES PARK
Where nothing is what it seems. At this half-day park, you will enjoy a unique sensorial experience, in two circuits with aquatic, terrestrial and aerial activities, and more than 50 fantastic scenarios as well.
Walk the Xensatorium that will take you through different ecosystems without using your sight. Cross the enigmatic Town, which will test your sense of balance. Get excited during Bird Flight, and enjoy relaxing experiences at Riverlaxing, Sludgerie and the Xpá.
You can also slide at full speed on Slip.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XPLOR FUEGO PARK
Night adventures. Enjoy exciting activities at the only nighttime park in the Riviera Maya. Feel the adrenaline on an adventure between the jungle and the ancient underground world.
Drive amphibious vehicles through torch-lit paths, paddle with your own hands along “lava” rivers, and fly on the highest zip-lines of the Riviera Maya, flying above the trees in the middle of the night.
At the end, you can delight yourself with a delicious BBQ ribs buffet, fresh flavored waters, or just relax in front the campfire.
*This park does not requires a reservation. Get on-board the shuttle and visit as many times as you want.
XAVAGE PARK
Unleash your wild side in extreme adventures.
Whether you prefer adrenaline activities or something more peaceful, Xavage has an option for you. Enjoy an entertaining kayak ride, and overcome the challenges of a fun ropes course suspended in the air. Additionally, you have the option to choose between four adrenaline activities: driving an off-road vehicle on an exciting obstacle course, enjoying the speed of an unpredictable jet boat ride, flying horizontally on a zip-line, or taming the waters of the only rapids in the Riviera Maya.
For the little ones, Xavage has a section designed especially for them, where they can discover their own adventurous side.
**This park requires a reservation. For your comfort, our concierge will coordinate your visit.
XENOTES OASIS MAYA TOUR
Adventures in four cenotes amidst the jungle.Take an exclusive tour to four different kinds of cenotes, immersed in the jungle of the Riviera Maya, where you will learn the legends and mysticism hidden by each of them, as well as their Mayan guardians, the “aluxes”.
Accompanied by a guide, you can practice rappelling, kayaking and swimming, in addition to flying on zip-lines over the sacred waters.
Before the end of your tour, you will enjoy a Glam Picnic in the middle of the jungle, with wine and beer, while you relax with the exuberant nature of the surroundings.
**This tour requires a reservation. For your comfort, our concierge will coordinate your visit.
XICHÉN DELUXE TOUR
The magic of the past, the charm of the present. Chichén Itzá and Valladolid are two treasures worth knowing in the hands of expert guides. The first-class service, the most reliable and up-to-date information and the exquisite cuisine of La Casona de Valladolid, give the visitor a genuine experience and a significant memory of the Mayan culture.
**This tour requires a reservation. For your comfort, our concierge will coordinate your visit.
Are food and drinks included at the parks?
Yes except for Xsenses and dinner theatre at Xcaret park. Xcaret food and drink is limited to certain buffet restaurants and a list of drinks. All food and drink must be consumed at sit down.
Are there lockers at the parks?
Yes Xcaret, Xsenses, Xplor and Xel-ha all have free lockers provided.
Are towels provided at parks?
Only Xel-ha provides free towels. Xcaret park has towels for a small fee. You can also bring towels from the hotel.
Which activities requires a reservation?
Tours run every day except Sunday:
- Xichen Deluxe Tour
- Xenotes
When are the parks open?
- Xcaret Park: 8:30 AM – 10 PM
- XSenses: 8:30 AM – 6:00 PM (Closed Sunday)
- XPlor: 9:00 AM – 10:30 PM (Closed Sunday)
- Xel-Ha: 9:00 AM – 6:00 PM
How often do the shuttle run between the hotel and the parks?
Shuttles run every 20 – 30 minutes to Xsenses, Xcaret and Xplor. You do not need to book them. Just look for the pink shuttle with the straw roof.
How do I make a reservation?
You can reserve on site by speaking to concierge in the lobby or by calling 1-800-007-2020 or email dxguestservice@hotelxcaret.com before arriving.
What is not included at Xel-Ha?
Here’s what is included at Xel-Ha: http://www.xelha.com/xelha-mexico-attractions.php
The following are not included:
- Stingray encounter
- Manatee encounter
- Swim with Dolphins
- Snuba Caleta / Cenote
- Sea Trek
- Spa
- Adrenalina
- Zip bike
What is not included at Xcaret?
Here’s what is included at Xcaret Park: http://www.xcaret.com/attractions-xcaret-cancun.php
The following are not included:
- Stringray Encounter
- Sea Trek
- Spa
- Dolphins Ride
- Sharks Adventure
- Snuba
- Temazcal
- Adrenalina
- Parachute
- A là carte snacks and drinks
- Dinner Theater (show is included but not the dinner)
Do you have maps of the parks?
You can view a map of the park here.
Are the parks accessible?
Xcaret park and Xel-Ha are accessible although there are certain activities which are not. Xsenses and Xplor not so much.
Are any parks good for young kids?
Xel-Ha and Xcaret. Older kids will love all parks.
FITNESS
Be inspired by the astonishing landscapes surrounding Hotel Xcaret México, and feel the connection with your body in an invigorating experience. Set your workout routine in an integral training path amidst the jungle, and test your strength to its limit in three gyms, fully equipped with avant garde technology, including cardio machines, as well as free weight and integrated weight systems. Your mind and body will get into balance as you enjoy our yoga classes and other entertaining wellness activities. Hotel Xcaret México features three gyms, two of them are exclusively for certain suite categories.
MULUK SPA
In harmony with the environment and inspired in ancestral traditions, Muluk Spa is a mystical and natural sanctuary that offers a holistic experience which leads you on the path of complete renovation through relaxation, stimulation of the senses and health. Boasting unique facilities which blend in with nature and enhanced with state-of-the-art technologies, our priority is to achieve well-being through high level services and treatments.
KIDS CLUB
At our Kids Club, the little ones will have a blast learning about the Mexican culture as they enjoy a wide array of activities that have been especially designed to let their imagination and creativity run free. It is time to create unforgettable memories with new friends!
TEENS CLUB
The Teens Club Xiipaal , which in Mayan means “teenager”, is a space specially designed for young people, the force and nature of the future of the world. The Club offers several art, sustainability and adventure workshops and activities surrounded by the incredible natural environment of Hotel Xcaret.
Hotel Xcaret has ten restaurants and eight bars that will take you on a culinary journey through global flavors while offering a cozy ambiance. The dedicated attention of our staff will guide you through this exciting culinary trip. All our menus are designed to surprise your palate as well as to accommodate any dietary preferences your lifestyle might require. To view the dress codes for each restaurant please click here.
LA TRAJINERA
Centuries ago, the canals of the Xochimilco Lake region, in the original Mexico City, were sailed by boats known as “Trajineras”. This tradition continues today and is one of the most colorful and lively activity of the city. In a Trajinera inspired setting, we recall this experience by bringing the best land and sea products enhanced by a Caribbean fumée flair.
- Buffet: Breakfast 7:00 AM to 11:30 AM / Lunch 12:30 PM to 5:00 PM / Dinner 6:00 PM to 11:00 PM
- Main Pool
CANTINA LOS FAROLES
A Cantina is to Mexico what a Bistro is to France: a place to meet and eat with friends’ and family. Here we recreate a traditional cantina environment and cuisine with the addition of steaks as center stage. In the evening, an atmosphere of festivity revolves in the mezzanine area, with music, a snacks’ menu, original cocktails, as well as a variety of Tequila and Mezcal awaiting to be discovered.
- Open for dinner from 6:00 PM to 11:00 PM / After Party from 12:00 AM to 2:00 AM
- Main building (Casa Grande)
- Reservation required
HA’ (ADDITIONAL COST APPLIES)
The Chef’s signature brings the concept of the Mexican gastronomy as a personal experience. Discover the contemporary Mexican cuisine in an intimate and chic atmosphere, where, with each dish, the Chef tells a story. A contemporary design showcasing a water vortex, a unique cocktail bar and a private cava and dining room.
- Open for dinner from 6:00 PM to 12:00 AM
- Reservation required
- Additional charge applies for this restaurant
- Included for guests staying at junior and master suites
XIN-GAO
Indulge in a journey of flavors of the Asian cuisine through traditional and contemporary proposition in a breathtaking setting. From a dynamic teppanyaki, the fire of the robata grill, a Western tatami, a luscious sushi bar. The Mixology Bar is the perfect complement for this dining experience.
- Open for dinner from 6:00 PM to 11:00 PM
- Main building (Casa Grande)
- Reservation required for dinner
CHIBALI
Mexican family gatherings around the table are a long-standing tradition in our culture. Delight with your friends and family in a buffet style restaurant through themed tidbit stations and snack bars, ideal for the children to dine and be entertained.
- Open from 11:00 AM to 11:00 PM
- Casa Viento, next to the Kids clu
TEATRO DEL RÍO
A recreation the classic dinner-show lounges, considered the epicenter of the artistic and social life of Mexico in the 1950s. Enjoy this special time with your spouse, friends or family along a tasting menu, as the show takes place in an impressive riverfront stage.
- Open for dinner from 7:00 PM to 11:00 PM
- Tasting Menu
- In front of Espiral Hill
Reservation required
MERCADO
A 360-degree sensory tour will transport you through different endless flavors of Mexico. Fresh products, colors and vibrant textures will highlight each of the 10 stations representing a unique style from a different region. Rejoice your visual and hearing senses with dishes boosted with aromas and authentic flavors.
- Continental Breakfast 6:00 AM to 6:30 AM / Breakfast 7:00 AM to 11:30 AM / Lunch 12:30 PM to 5:00 PM / Dinner 6:00 PM to 11:00 PM / Late Night 12:30 AM to 5:00 AM
- Main building (Casa Grande)
LAS PLAYAS
Barefoot sand chill, the sound of the waves on the background, the fumée accents from the grill mixing with the breeze. Right in front of you, countless shades of blue decorate the ocean that drape upon the coves . A fresh cuisine in the afternoon and a fusion of spices in the evening. Culinary creations that will take you over the shores of the Mediterranean up to mountains in India, and back to the Caribbean.
- Open from 11:00 AM to 11:00 PM
- Coves’ area
- Exclusive for guests at Casa Fuego
- Reservation required for dinner
LAS CUEVAS
A unique culinary delight in Riviera Maya has been created specially for you. Explore Mexican specialties, blending with international trends, in a gallery of caves carved out of the peninsula rock. For dinner, the menu will take you to discover the Mexican wine through the perfect pairing with each dish. If you are in the chilling mood, just sip a glass of wine or smoke a Cuban cigar, you are cordially welcome to the Wine and the Cigar Bars.
- Open seasonally
- Reservation required
BIO
Creative, fresh and healthy, our first vegan and vegetarian restaurant serves specialties exquisitely seasoned with superfoods and traditional Mexican spices. Bio is sure to make you feel in harmony with Nature. Located in a cave between the beach and the rivers, this great spot invites its guests to melt with the surroundings.
- À la carte: 7:00 AM to 5:00 PM
- Inlets area
FUEGO RESTAURANT
Intimate restaurant to enjoy a long after-dinner. Exciting gastronomy inspired by Mediterranean cuisine with a touch of Mexicanness, by the famous Chef Franco Maddalozzo. Suggestions for dinner range from the “Risotto de mi comadre”, an exceptional experience that combines mole, Shiitake, Foie Gras and chocolate, to the Huitlacoche ravioli in corn sauce.
- Breakfast from 7:00 AM to 11:30 AM / Lunch from 12:30 PM to 5:00 PM / Dinner from 6:00 PM to 11:00 PM
- Exclusive for Casa Fuego guests. Adults only.
- Reservation required for dinner
FEATURED BARS
Hotel Xcaret Mexico defines its mixology proposition as creative, fresh, cosmopolitan and unique in Riviera Maya. A complete and fun experience fills the atmosphere, going from the bars, music and fine glassware. The sommelier team has designed pairings, suggestions and tastings for you to venture and discover intriguing new trends, originating in the Old World, the New World, including of course, Mexican wines.
ROOFTOP BAR FUEGO
Featuring a private swimming pool, it’s an intimate, relaxed and sophisticated gathering spot. Stunning Caribbean sunset views accompanied by the rhythm of Chill-out music and signature mixology. Grill cuisine restaurant, gourmet burgers, wraps and salads; fresh dishes and finger food. A fulfilling experience accompanied with sparkling wine, Brut or Demi Sec, an acid taste that will cause an explosion of flavors in your papillas and with digestive properties that will prepare you to continue this pleasant and fizzy journey.
Opening hours:
10:00 AM to 6:00 PM
Adults Only
POOL BAR
Enjoy the refreshing array of drinks at the pool bar, a very pleasant bar experience without getting out of the pool. Here you can find a wide variety of drinks where Caribbean cocktails had to be present.
This is the perfect place to enjoy good music and refreshing mixed drinks with the Hotel Xcaret flair.
Opening hours:
Viento Pool Bar: 10:00 AM to 6:00 PM
Espiral Pool Bar: 10:00 AM to 6:00 PM
Central Pool Bar: 9:00 AM to 6:00 PM
TRAJINERA SWIM UP BAR
Enjoy the magic of our fusion of liqueurs and spirits, immersed in the pool with an astounding view of the Caribbean. A refreshing experience with unique drinks with a pleasant taste and a look that captivates the eye.
Using citrus fruits, fruits of the season and spices, we will delight you with fresh and exotic flavors.
Opening hours:
Breakfast 7:00 AM to 11:30 AM
Lunch 12:30 PM to 5:00 PM
Dinner 6:00 PM to 11:00 PM
CANTINA LOS FAROLES
Travel back in time through the recovery of deeply-rooted Mexican traditions. Hotel Xcaret introduces its Gastro-Cantina which will leave you with a taste of long ago through its mezcal and tequila tastings. It is the perfect setting for after dinner drinks to be enjoyed to the tune of live Mexican folk music.
Opening hours:
Dinner 6:00 PM to 11:00 PM
Bar 11:00 PM to 2:00 AM
Adults only on the top floor
HA’
We Create an Experience from Knowledge. Enjoy a cocktail even before you take the first sip. We use technology and science to improve our mixology through authentic ingredients such as fusions, syrups, macerations with spices, plants, fruits, flowers and cutting edge tools, thus preparing your palate for a culinary voyage.
Opening hours:
6:00 PM to Midnight
Adults Only
LOBBY BAR
To begin or end your stay at Hotel Xcaret in the best way possible, we offer you an array of concepts and cocktail styles, wines, martinis, gin tonics and beers thus providing you with a custom-made experience.
The bar’s Jazz and Rock performances are not to be missed.
Opening hours:
10:00 PM to 2:00 AM
XIN-GAO
Experience Asian cocktails with a Mexican touch. The aromas will seduce you if you love novelty and uniqueness and have a passion for the exotic; fresh and creative essences that will awake your senses. Sake, the most aromatic whiskies and delicate teas are mixed into unique creations that will take you on a journey to the other side of the world.
Opening hours:
6:00 PM to 11:00 PM
WELLNESS / SPA BAR
A space that offers the experience of treatments, relaxation alternatives and therapies complemented by relaxing drinks like teas, tisanes and fresh seasonal fruit infusions with spices and roots; fresh drinks that will bring you back to life.
Opening hours:
9:00 AM to 9:00 PM
Adults Only
Open seasonally
Resort Address
- Carretera Federal Chetumal-Puerto Juárez Kilómetro 282, Lt 023 2, Solidaridad, 77710 Playa del Carmen, QROO, Mexico
Check-in Policy
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Hotel requires a credit/debit card authorization upon check-in for incidentals; this will place a hold on your funds.
